Sheraton Lisboa Hotel & Spa in Lissabon

Het hotel ligt dichtbij diverse voorzieningen openbaar vervoer (metro, bus en zelfs hop on-hop off bus) waardoor alle bezienswaardigheden makkelijk te bereiken zijn. Loopafstand naar het centrum is circa 15 minuten en prima te doen. In de directe omgeving diverse winkelcentra. Let op: Het zwembad van het hotel hoort bij de spa faciliteiten. Om er gebruik […] van te maken, dien je toegang tot de spa te betalen a 12 euro per dag! Dit is dus niet inbegrepen bij je verblijf. Lees meer

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We stayed here to celebrate a special birthday and the hotel staff really made an extra effort to make it 'special'. Our room was modern, clean and comfortable, the service in restaurants & bars first class and, generally speaking, everyone we spoke to provided a 5 star service. The area around the hotel looks somewhat run down but we felt safe and […] walked to all the locations we had chosen. If shopping is your thing then you'll find numerous locations within a reasonable walk distance. Lees meer

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Lovely hotel, friendly and helpful staff. Was my first trip to Portugal and look forward to returning to LIsbon and the Sheraton again soon.

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A hotel that delivers on its 5-star rating, however the daily internet connection charge was rather extortionate at nearly 30 euros.

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We spent 4 nights in the hotel for a long weekend. This hotel provided the worst service ever in a 5 start hotel. The rooms and facilities are OK but the property begs for a new management. Staff hardly speaks in English and even if they do they are not helpful at all. In the room either there was no hot water in the shower or no water pressure. After […] complaining we got upgraded but did little to increase our comfort level. Staff insulted us in the club lounge, a waiter rejected to serve us with a pride (!). In the restaurant we were rejected to receive the table what we liked even if it was not reserved, and I could go on... Unless for corporate reasons you have to go there try to choose another hotel. Lees meer

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Front desk ppl were rude and not accomdating.. Spa closes early at 10 and steam room was broken entire time.. Massage was mediocre...

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Sheraton was a lovely place to stay with a beautiful room (its a shame the view wasnt of the next residential block!) and staff, especially the concierge very helpful.As the sun shone we got to use the outdoor pool which was lovely inspite of costing 12 euros to use.

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This was without a doubt one of the worst hotel experiences I have ever had. I am only giving the hotel 2 stars because we finally fell on a Manager that actually understood what service was about and tried making it up to us by upgrading us to a suite (we refused as it wasn't worth our trouble for one night) and sending up a bottle of wine and some […] cheese. I'm afraid I misplaced the note from that Manager, which is a shame since he deserves a promotion. When we checked in, the receptionist mistakenly deleted our reservation and it took us over 20 minutes to get through the process. In the room, the smell was bad so we had to wait for somebody to come up and spray it and the towels were dirty - another 5 calls and 40 minutes to fix. The internet wasn't working - another 20 mins. Throughout all this nightmare, the people we spoke with on the phone just sounded bored. The following day, after a long walk in the town, we came back to find that somebody had taken a packet of cookies from the minibar and left them half eaten on the counter. Are you kidding me??? We called the manager again and this time - at last - found somebody who was sympathetic to our situation. The rooms are decent, though the shower is entirely visible from the room. Oh, and as other reviews point out, you need to pay for EVERYTHING. The parking, the Internet, the pool (!!!). Stay away from this hotel if you value your vacation. Lees meer

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