Holiday Inn London-Kensington Forum in Londen

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Simple, clean and inexpensive alternative for London stays. Probably better for tourists than for business, as it is far from the City and Mayfair/St. James areas. Also tough to get a cab there at peak time in the morning around 8 AM. Friendly staff, but the Concierge I dealt with was totally incompetent, he ended up causing more problems than he s […] olved. Lees meer

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Have stayed here several times because of it's great location. Still have the same two quibbles every time though: The water pressure in the shower is laughable and the ridiculously high price of wifi here makes me run over to the Starbucks or Pret on Gloucester Road where it's free.

While this is a large busy hotel - lots of tour groups, etc., the staff has been well trained to be hospitable. Front Desk Clerk Phillip was especially helpful to me in working out a slight reservations problem. Very convenient to the Tube for easy transport. Rooms a "bit" on the small side (normal by London standards) but comfortable.

for a hotel in Cromwell rd. the room was amazingly quiet . Bed and pillows comfortable . Would be nice to be able to book breakfast and or evening meal on-line Very conveniently placed for museums and Olympia.

Great staff, very friendly. Clean but a bit small room. Very close to tube. We really enjoyed our stay there. Great value for the money. I highly recommend it.

The lobby is nice enough (aside from the pumped in cologne smell), but that's about it. The 6th floor smells like cigars even though it is a non-smoking hotel. The rooms are small and out-dated. There is parking under the hotel, but they don't own the lot, it is small, and it is very expensive.

Great location near to tube, restaurants, grocery stores, drug store, etc. Easy trip to all London highlights. Hotel is a quality lodging establishment.

Other than the fire alarm at midnight friday and the ensuing chaos (the staff really had NO idea what to do) of hundreds of guests, in PJ's on the street, the stay was actually quite nice. Rooms are small (to be expected in London), beds are ok, but for the price paid AND the location, cannot be beat. Other interactions with the staff were great- offered […] me free breakfast when I checked out at 6 am on Monday. Do NOT expect a 4 star hotel, but it is not rundown either. Lees meer

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Great hotel. Staff were very friendly and fab location. I did a weekend break to London with my 12 year old son on a budget. Five minute walk from Natural History Museum and Victoria and Albert Museum (which was breathtaking). Good area and felt safe to walk around. Some lovely shops and restaurants, also plenty of convenience stores nearby. Strongly […] recommended - great value for money. Lees meer

I travel a lot and will usually select a Holiday because of it's friendly service and I know I am guaranteed a good room at a reasonable cost. I was sadly disappointed with this hotel, starting with check in. The "manager" behind the counter was not friendly, I felt like I was an inconvernience for him. It seemed everything was "extra". Parking was […] 33 pounds a night - outrageous! Internet was 5 pounds an hour, usually a complimentary service. There was only one towel in the room for the 2 of us. Breakfast was over 12 pounds. I will not stay at this hotel again nor would I recommend to anyone. Lees meer

Overall cleanliness & service good Wi-Fi & Internet access charges prohibitvely high You should consider it as a free service For this reason I will not stay in your hotel & will recommend friends

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Decent hotel with good sized, comfortable and clean room. Brilliant location as it's very close to Gloucester Rd tube. Helpful reception staff. Concierge were also very helpful. Good choice of food at Breakfast, but did have to queue to be seated.

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There is a charge of £ 16/day for internet!!! £ 5/hour. That is crazy!!! We ordered room service. Only after 35 minutes we got a call to ask for our order... Staff friendly, management stubborn, there are better hotels in London with free internet!

We had a great time and the Hotel was well located.

The room was a little small, but okay, could have used a little better cleaning, a little dusty. Close to the tube, which is very convenient. The staff could have been a little more knowledgeable about a few things, kept getting conflicting answers on a few questions. Would stay there again when in London.

Though the room is not huge, it has everything you need. The staff was very helpful and friendly. The location is a block from 1 tube station, and about 4 from the next one. Both stations have pub and restaurants around them if you find yourself in the mood for some food.

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Dissapointed with the hotel on the overall. VERY EXPENSIVE for the quality shown. Over rated miniscule size room.......4 local calls within London cost a total of 27 sterling pounds for a total of 9 minutes.

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Good location, convenient for park, musuems, Harrods and tube. Bathroom could have been cleaner..grouting dirty and pubic hair in bath and only one towel on arrival. The towel maid was not helpful when asked to provide towels and clean the bath. She rubbed her hand round the bath and threw the hairs onto the floor. I then had to ask her to clean the […] bath and the floor...she said it wasnt her job! That apart the rest of the staff were very polite and helpful. The room was warm and neat but very confined and the bed bases had no covers and were stained. Lees meer

Rooms are small but that is the norm for most hotels in Europe. Close to the tube and lots of places to eat and good pubs within walking. Downside is that they charge for internet and being a large international chain seems a bit much when you can go to Starbucks and use wifi for 5pounds and get a cup of coffee too.

Hotel was Fine service efficient and curteous, apart from I reported on first day of our stay that the water pressure in the room was extreamly poor the water did not so much as flow out of the taps as fall out. It took a few minutes for the water to get anything like warm let alone hot. I was promised, by reception, that they would attend to it however […] no sign that it was. So we put up with it Apart from this irksome complaint we enjoyed our stay. Lees meer

The staffs at the front desk, room services, breakfast, etc. are all excellent. Excellent to the underground tube station, a grocery store and several bars. The one thing which really troubled me is the hotel Wi-Fi services only allowed up to two devices to have access while only one device can be connected. It would be great if they allowed me to […] rotate among the 3 devices I brought (an iPhone, an iPad and a laptop). My laptop was locked out. The staffs at the front desk and IT support line are very good and helpful but the most they could do was to remove my iPad from the list and add the laptop instead. Food is ok, the sausages and mash was not as good as 3 other places I tried. Lees meer

For having high standards I found this hotel most adequate. The staff was helpful; the property clean and orderly, many dining options, and close to underground station. This is now my hotel of choice in London.

Not far from Underground station "Glouster Road" connecting town centre and LHR airport with Picadilly line and other parts of Great London by Circle line and District line, which is very convenient for turists.

Lovely neighborhood, good breakfast, convenient to transporatation. One complaint - you can not reach anyone on the phone. I tried the desk+++ when a couple was having a very long loud argument in the garden. I tried calling the next night for a wake up call. I've tried calling them several times since trying to clear a mischarge from my bill and you […] cannot get anyone to answer the phone!!!!!!!!!! Lees meer

It is a great location a block away from Gloucester Road Tube Station on the Picadilly line and for Heathrow. The rooms were average and we had to ask for towels and toilet paper. The staff were very helpful and polite. There are lots of good breakfast places close by if you don't want to pay for the expensive breakfast and a great variety of resta […] urants. Lees meer

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The hotel was very nice, the room was small, but, quite adequate. The bed was very comfortable. The location of the hotel was very good, a short walk to the tube.

This is a basic hotel that is simple, clean and well-located. We were grateful for the airconditioning. The street outside is very noisy and the window needs to be kept closed at night. The bed was rock hard but otherwise the room was comfortable. The small fridge in the room and superb concierge service were much appreciated.

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The Forum is perfect for a novice tube traveller. District, Circle and Piccadilly lines all 1/2 block away. The neighborhood is good and has local restaurants. Their is a grocery store attached to the tube station. two pharmacies in 1 block. The hotel is average price and amenities. It is not a luxury hotel but is better than average. The concierge […] is very helpful. The staff at the desk is average. Lees meer

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Even though the hotel is very well located, everything is very old and the maintenance is very poor. Really poor price quality ratio.

The hotel is located next to a tube station and not very far from the main London attractions. The neighborhood is very nice and safe. Good selection of eating places nearby and a grocery store right next door. There is also a small launderette just a few hundred yards away for extended stay. The hotel itself is fairly nice, good size room and bathroom, […] clean. American outlet in the room is a very nice feature. Staff is courteous and helpful. My flight from US was postponed by one day, I called the hotel 2am London time and they were very helpful in making arrangements for my late arrival. I stayed there 8 days and felt very comfortable. This may not be an "authentic" British experience, but I really appreciated the little comforts of America. A bit pricey, but this might've had to do with convergence of holidays and European Soccer Cup final on that week. Would stay there again Lees meer

Perfect location. New the underground. Centrally located. Room was large and so was the bathroom. Would recommend. Hotel staff excellent.

The hotel was in a beautiful neighborhood with lots of restaurants in walking distance. The staff was very helpful and attentive. The rooms were very comfortable for european standards. My only criticism is that in this day in age Holiday Inn should offer free WIFI.

Nice hotel and near tube. The address is misleading for getting to the front door - it would have been much faster to walk from the otherside of the tube station to get to the hotel - the address shows one street, the actual entrance is a block away.

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An overall positive experience, one of the best hotels in this category so far in the London area, with a very nice breakfast buffet. Also close to public transportation.

I have stayed at the HI Kensington Forum on and off many times over the past 6 years and this time have found that it was not up to the standard it used to be. For example, our room had no refrigerator and when one was delivered upon my request it didnt really work. The telephone was faulty with a loose wire and could not be relied on, the water pressure […] in the shower was very poor and the quality of the buffet breakfast in the dining room has greatly deteriorated in selection. The best thing about the hotel was the concierge (Allan) who was a wealth of knowledge, very helpful and a joy to talk to. Lees meer

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