Viceroy - Santa Monica in Santa Monica

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Was told (via letter left in room) that pool area was off limits all afternoon on saturday due to private event (we saw wedding prep going on before leaving hotel). Given the pool was the primary reason we were staying here (at suggestion of friends in Santa Monica), we were insulted, shocked and dismayed that the pool was "off-limits" and NO compensation […] was offered (other than a mini-bus to a sister hotel -- Sheraton). In our opinion, this is akin to wanting to go out to a top restaurant in NYC and getting a shuttlebus to the Applebees in Newark. This type of behavior is unacceptable to us and will not be tolerated. Lees meer

very comfortable & conveniant

The hotel was beautiful and service excellent. Santa Monica was not as upscale as I expected though, beach was dirty and there were a lot of homeless people, a lot of the surrounding buildings were run down

Gorgeous little hotel in location close to everything with very helpful staff.

Great hotel with style and ambiance. Lunch and wine on the patio in the late afternoon was perfect. Room was quiet, clean and comfortable. Easy walk to shopping and pier. Definitely will stay again.

we really liked the Viceroy at Santa Monica, like in al viceroy's it's always nice. the only thing i was a bit dissapointed is that they didn't allow us to extend our check-out time for 30 minutes. so that left a sour taste in my mouth.

The hotel is very nice and the comfortable. However we had the bad luck of having a broken heating system making the room 100 degrees. When we called down to front desk they sent someone to fix it. After dinner we returned only to find the room still 100 degrees. They offered to send another person up to fix it, but we wanted to have our room to relax […] in that late in the evening. We ended up sleeping with windows open which was pretty loud. Otherwise, the hotel was very pleasant. Lees meer

I have stayed at a lot of luxury hotels around the world, but this was by far the best looking hotel I have ever stayed at. Same goes for my party. It is so exceptionally designed that I recommend everyone to stay one night here if you are visiting Santa Monica. The only thing I did not like was that Internet was not included! But it was an experience […] to stay here. Also, you get a glass of champagne when you check in. And it's very close to the pier and good restaurants. Lees meer

have been dying to stay here for years, but maybe i waited too long. the room was a little tired and there were a few broken/worn handles, bathroom door didn't close all the way, etc. kind of a bummer, especially for the price... also, it was cold out when we were there so they tented the whole outdoor area, really disappointing since i was really looking […] forward to the pool-side fabulousness... i'd definitely go back, but only in hot weather and with a really good deal on the room. PARKING WAS EXPENSIVE!!!! oh and the gym was dinky. Bar and lobby were fabulous. Lees meer

Great lOcation and wonderful ocean view Restaurant is terrific, roomservice too and fun celebrity sightings. I would love to stay here again! Good service and very cool decor!

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ever since 9/11 travel has become somewhat of a game like russian roulette. ALAS, finally, the olden days of great service have re-emerged,... here at the VICEROY. MATTHEW shough and cynthia, along with the rest of the Viceroy crew, reminded me of why i love to travel as much as i do. their professional expertise and personable touch were exactly what […] one dreams and hopes of when planning their trip. i highly recommend this hotel to ALL. i will be back..... i felt like Eloise at the Plaza, only with the Pacific ocean as my playground. Lees meer

no ventilation in the bathroom air conditioning very noisy room 622

Have stayed previously in the really expensive hotels like Shutters and Mondrian and decided to try the Viceroy as it was reasonable and the gallery of photos looked great. From the outside it may not be impressive but the bar area and rooms are superb. The service we recieved was outstanding and the staff could not do enough and if mistakes were made […] they were rectified immediately and beyond. Would definately stay there again. Thank you so much Viceroy. loved every minute of it. Lees meer

Very clean, comfortable hotel with great staff. There was construction in the next lot so we couldn't walk on Ocean Blvd without crossing the street. Very loud NY party that we were unable to purchase tickets for but still had to listen to. Huge price increase on room for NY eve. Nice bar with great appys and Happy Hour Specials.

EXCELENT location, close to all the must see sights, ambiance, service rooms, heated pool, valet service is one of the Best I have experienced. Highly reccomended hotel.

My wife and I stayed at the Viceroy for three nights on leisure visit to LA. Service at this hotel is fantastic. All the staff were helpful polite and efficient especially the front desk amd the concierge. A member of staff (serbian lady) recommended Urth Cafe for breakfast and we loved it. It is worth it to get a sea facing room if possible. The room […] was very clean however as we always recommend to hotels asian (Thai, Japanese) and muslim guests like to wash after using the bathroom so a hose attachment is very useful wherever bidets are not available. Third Street Promenade is fantastic for shopping, eating and cinema. Santa Monica is the perfect place to stay for a visit to LA. Lees meer

The Viceroy is an amazing experience. Comfy but hip and modern. The entire staff was friendly. I also had a special request and they took care of it immediately with attention to detail. I travel almost weekly for my job and I usually don't find most hotels are worthy of a return visit - the Viceroy will be visited by me again.

Cannot fault this hotel at all. Exceeded all expectations and customer service not like any I've experienced in a hotel. The moment we walked in, we felt like celebrities. Upon checking in, reception offered us a glass of champagne each. From there, she gave us a quick tour of the facilities they had downstairs (unlike other hotels which just show you […] in the direction). Once we got to the room, we were very impressed. Decor clean and stylish. Room was decent size. Bathroom had alot of towels for use, and amenities such as lotions/shampoo was fantastic. We ordered room service which was quick and prompt. There is a library downstairs for public use. Also a restuarant/bar is downstairs. We dine there for one night. Top quality food and drinks. Waiter exceptionally friendly. As for location, it is about a 10-15 minute walk from Santa Monica Pier and around the main shopping/restuarants. The hotel is located just across the beach, however along a busy main street which does get busy. Lees meer

The hotel was fabulous! I am a designer and have seen the photos and it was even better in person. The service was wonderful and the beds are super comfy. Great location to shops and the resturaunt was top notch! Great hotel!

Love, love, love this place. The rooms are wonderful, love the Neil George amenities in the room. Wonderful decor throughout and great service! Fun bar area with great appetizers and drinks. My favorite place to say in Santa Monica.

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The staff was very corteous and professional. However, we had the AC that did not cool off as it should've. Had three techs to attempt to fix it, but finally, and fourtunately, got credit for the parking which had not been previously known there'd be a $36. charge, for one night.

The hotel is well located, lobby and pool area are very nice. However, room size is far below average, in addition we had a very noisy air conditioning. It was the only hotel during our trip that charged for the use of Internet. The immediate neighbourhood of the hotel does not offer good dining opportunities. High price considering current status of […] hotel. Lees meer

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I got the king size ocean view on the 7th floor. The beach view was almost non-existence but I did get a view of the ocean. Would not opt for ocean view if I return since the ocean is like a 3 minute walk away from the hotel and I could get a much better view there. Location is great, close to the beach, Santa Monica pier, and 3rd street. Valent service […] was good; however parking fee was a little high. The room was a little small with limited walking space but it didn't bother me much as I spent most of the time outside the hotel. Wifi is not complimentary. No toothbrush in the room. Concierge was exceptional and helpful. Would consider to return for its great location and ambience. Lees meer

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Close to the beach, shopping and great eating places. Premium price, but worth it.

5 minute walk to Santa Monica beach and another 5 minutes to the pier. shopping promenade with lots of places to eat also around the corner. nice staff, friendly and competent. comfortable lounge and pool areas, very clean but not too cheap

Friendly staff. Lovely rooms. Valet parking a rip-off

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This is my 2nd time at the Viceroy. My second time staying there with my sisters. We have proclaimed this to be the new sisters meeting place in CA. Love, love, love the Viceroy. I have one complaint....the toilet paper is not soft. It is cheap and cardboard-y. Not to the standard of the Viceroy. Not to my standard. Change nothing else! But change the […] TP. See you soon! Lees meer

We spent 2 nights at the hotel. The service was excellent but the first night we were given a room with pool view just next to the fitness room and it was impossible to sleep in the morning when people started to exercise (fitnessis open 24 hours). We complained and were immediately moved to another room on a higher floor which was much more like what […] we had expected from this hotel. Staff is extremely kind and helpful and service given is absolutely first rate. Lees meer

We walked in to the hotel at 10pm as weary travellers. We were greeted by the staff and promptly checked in. After a speedy check in and a run down of the hotel, we were offered a complimentary champagne. I felt immediately refreshed and excited for our stay. I only wish we could have extended our time as it was not nearly long enough! I will definitely […] be coming back! Santa Monica and The Viceroy will always have a special place in my heart, as it was also the place where I was proposed to and I accepted :) Lees meer

Loved the service, the very hip feel about this place along with its perfect location - fantastic stay

Great vibe.. Young and loud when events are on but didn't hear in room.. Slight hill from beach and 2 blocks from 3rd st promenade & pier!! Loved it.. Front desk was wonderful!

I would highly suggest to the hotel to arrange a closed bar and dance area instead of turning their main reception and swim pool area every night to be party and bar area !!! this atmosphere is not kids friendly at all, and that is why we decided to move for the last remaining 2 nights of our booking.

Loved this hotel! Only suggestion is, if you are into going to bed before 1 am on Saturdays, get a room on the beach side as the city/pool view rooms can hear the loud music from the pool party on Saturdays. (earplugs are provided, but didn't help for a light sleeper like me)

Excellent vibe in the hotel, very happening and fun and the staff is very friendly and helpful.

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nice room.. in a great neighborhood...room had great bathroom, and a great double pane window to keep room quiet at night....there are allot of party people in the lobby, and around the pool at night on the weekends,... just fyi

This hotel is full of beautiful people. Young beautiful people. Since I an neither young or beautiful, I had to nust notice the quality of the service, which was excellent. You will pay for it,however. But I wouldnt stay again.

My room was lovely! The staff was very courteous ! Although I only spent one night because I was on my way back to NY from Maui, I wanted to break the trip in half and decided to stay at a lovely hotel for a good night sleep. The fire alarm blasted at 2:00 am for at least 40 minutes and we were informed that an event was being investigated .no instructions […] were given as what to do. I put my shoes on and waited inside my room trembling. I could not go back to sleep until 6am.At 8 am the fire department started the alarm again and we were told they were repairing it. how I wished I could have continued my journey home. I am asking the hotel to reimburse me for the nightmare. I am waiting for their response and yours. Lees meer

I have traveled quite a bit with my family. Stayed in all types of hotels from a 1 star to a 5 star rating. The Viceroy was the only one to charge for internet and did not provide a morning paper. This may seem like a small thing, but when traveling makes a big difference. They also force you use their valet, I cannot put the exact dollar amount according […] to the rules of this post, but it is not cheap. Especially when the parking lot is close enough to do it yourself. The price for drinks at the bar is beyond outrageous. With all the nickel and diming as well as price gouging this hotel does, the very least they can do is give you a morning paper, free internet and heat up the cold pools. Very classy hotel appearance, but has a nickel and dime you mentality. Staff was gracious and accommodating. Lees meer

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We love contemporary and this is the style of the Viceroy. Lots of mirrors, white leather sofas, with a splash of green. Our room was comfy with good quality products in the marble floored bathroom. Reception and Valet staff could not be more welcoming and helpful and we were given a glass of champagne on arrival. Plunge pool is small, but big enough […] for my 12 year old daughter to enjoy a dip.Location is good too, with a short walk to shops and restaurants. Cross the road and another short walk takes you to the beach and Santa Monica Pier. One negative - the internet was chargeable, unlike most hotels who offer free internet. Lees meer

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