Soho Grand Hotel in New York

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Average hotel, not worth the hype surrounding it. Rooms were clean, but as expected a little small. Also, the rooms were a little out-dated. Lobby bar not worth hanging out in. decent SOHO location giving you either the Tribeca or SOHO areas to play in. Staff was very nice and professional.

This hotel was disgustingly cool. So cool that they don't even have signs to indicate where the elevator, lobby or front desk are. The air conditioner was leaking in our room when we got in, not something that would really necessitate a room change, but they not only changed our room but gave us an upgrade as well as free dinner vouchers for the hotel […] lounge. The staff was super accommodating and really really nice. The lounge is very stylish and there are super cool dog statues all over. Overall, the hotel was physically comfortable but I spent the majority of my time there uncomfortably insecure and generally feeling unworthy. This is a place for the rich and hip. It doesn't hurt that it's smack-dab in the center of soho, where not-worthiness is a common feeling everywhere. It's an experience for sure. Lees meer

My wife and I had a great experience at the SoHo Grand. The Lobby was ulta- cool with an old New York gothic feel. The out door bar/restaurant was a very cool addition and a great hang out spot. The room was very clean with a great view. The decor of the room was not as inspired and unique as the rest of the hotel, but still nice. The concierge was […] prompt and responsive to our needs. We were literally amazed when we requested a blow dryer and there was someone knocking at door within 1-2 minutes. Lees meer

They upgraded me to a king size room, which was great, but the toilet didn't flush. Otherwise a very nice hotel.

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Great Staff Needs hand sanitizer in workout room Parking$$$$$$

After reading a few negative reviews online, we were a bit hesitant to stay here. No worries. Our room was impeccably clean and stylish. I am still dreaming about our sumptuous bed and bedding. The location is great and the staff could not have been friendlier.

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location, style, comfort.....excellent!!!

It was not as fabulous as the site would have you think, however it was nice and I would stay again because of the location and neighborhood.

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We enjoyed our stay very much. SoHo is a great place to eat, visit galleries, and shop. I felt that the hotel hallways had a stale odor--not unpleasant, but stale. Perhaps some Fabreeze or carpet deodorizer would have helped. The lobby area and hallways were dimly lit--ambiance??? A little more light wouldn't have hurt. The bar was nice and great for […] people watching, however we were dissatisfied with the outdoor bar. There weren't any tables in the bar area and the host suggested the outdoor one. We were disappointed when the host of the outdoor bar told us that it was "closed for a private party," only to find that the indoor bar host told us that wasn't the case. "Sometimes they say that if they sense people aren't hotel guests," was what the indoor host told us when we returned. The outdoor host never asked, nor did we think that we needed to have mentioned it. All ended up being fine because a table opened up at the indoor bar when we had returned there. There should be better communication amongst the staff, or a way that they could communicate without guests having to go up/down and in/out of the hotel to get a drink. Lees meer

We have stayed in New York many times but this hotel and location was by far the best. The service at the hotel was great and the staff were very friendly. There were numerous restaurants and bars directly outside the hotel which was very convenient. Shopping wise Soho has all the same shops as midtown, but are in a much closer proximity. We would definitely […] go back to this hotel again! Lees meer

Pros: location - Soho area, bar, clientele - people watching.., room very comfortable particularly bed. Cons: corridors could do with a freshen up, pretty small room (but it is NY), was there on biz would not recommend for families. TV reception not good. Overall service was excellent, room very comfortable and in a good area. Price not too bad either […] (may have got a special though considering financial conditions). I recommend it. Lees meer

Very nice on the face (from street, lobby, bar, etc.), but lacking in room size, decor and comfort (bed). Plus, the linens smelled a little like a smoker used them. I ordered a chicken pot pie from room service which was the worst I've ever had. The service was exceptional though. The person that checked me in knew my name the next day on site and the […] bellhop knew what office building I was going to based on the address alone (less common building). The common areas were very swank. Good location for seeing Soho, Little Italy and China town. Lees meer

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This hotel is exactly what you would expect it to be: hip, funky, tasteful and fun. It happens to be located at my favorite intersection in all of NYC with Felix, Lucky Strike, and Toad Hall all right there. This is a very fun part of town. The only knock on the place was the bar, where the waitresses were very rude and aloof, and the drinks were overpriced, […] even by NYC standards. Lees meer

I was astounded to see the small size of the room and its lack of anything unique or stylish that would make me think paying the amount we paid per night would make it worth it. The lobby & lounge of course are gorgeous, but the rooms are plain. I wouldn't expect to pay more than $150/night for a room like that. We paid extra to "upgrade" to their "largest" […] room, a special King room and it was not large at all. perhaps we were paying for the extra hallway space in the room? The room was also very humid, like the weather outside. For what we paid, I would expect that the hotel can manage the indoor climate better. I was disappointed with this hotel and would not recommend it for that price. Lees meer

I assume that because of the price I paid I ended up in a very small room with a noisy air conditioner. But it had great sheets/pillows, and the bathroom was excellent. The front desk staff was very professional and helpful.

I spoke with two different concierges at the hotel asking one for dinner suggestions and the other for breakfast. Both were losers. Overpriced and menu choice poor.

This was a good comfortable room in a great location with attentive service when it was required. Not a lot of fuss. We've already booked our next stay at the Soho Grand.

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very friendly and helpful staff

Gorgeous hotel. Very unique industrial look with modern facilities. Far exceeded my expecations. We only stayed for one night and did not use the restaurant. The staff was corteous. My only one minor complaint is that the AC fan was a bit noisy but I never told the hotel staff so they didn't have a chance to remedy the situation. I would stay there […] again without hesitation. Lees meer

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The other reviews describing the rooms are threadbare are right on. The hotel looked good from the lobby and the staff was mostly good (but not completely). But then we got to our room, which we spent a lot for, and it was like we had checked into a motel. 1. The drapes in our room were visibly faded by the sun, as well as ripped. There were many areas […] where the fabric was excessively worn or torn. 2. Our t.v. was broken. I called the front desk to have someone come look at it and I was assured that someone would be up shortly. I left for the day and when I came back nobody had been there and the t.v. was still broken. I called again and someone came. He replaced the t.v. with another t.v. that was also broken. We didn't bother to call again. 3. The internet did not work. 4. There was no bar of soap put into our bathroom, meaning in order to wash our hands we were forced to dip our fingers into the tiny bottle of shampoo. 5. The room reeked of cherry cleaning products. It was nauseating. 6. Some of the t.v.s in the gym were also broken. Our stay in the Soho Grand was no better than staying in a cheap motel. It is laughable that their Web site claims that the hotel is luxurious; it is anything but. I complained to their PR woman after we left. She responded right away, apologized, and offered us an upgrade the next time we stay there- but we would never, ever stay there again. Lees meer

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The quality of the service was first rate. From the minute we arrived until we departed everyone at the SoHo Grand was professional, polite, and welcoming. The lounge was extremely well run. A perfect spot for a getaway to the city.

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I got stuck with a surprise work project on a recent vacation to NYC, and so my vacation consisted largely of sitting around the hotel with my laptop. The staff really cheered me up! They took excellent care of me. Having spent a lot of time in New York, and New York hotels, I can say this was one of the friendliest hotel crews I've ever had. They made […] me feel like I had a vacation even though I really didn't! Lees meer

From the second we got out of the cab to the second we left, the staff at every point was wonderful! Our room was immaculate and extremely comfortable. And the hotel location in Soho is fabulous. I come to NYC a couple of times a year and this is the first time I've stayed at this hotel. It will now be my regular place to stay when I'm visiting!

Hotel accommodations were great, perfect for a weekend getaway to the city. Great location for those who don't like to venture north of 14th Street.

I have stayed at many hotels in NYC and around the world and I have to say that this was the most enjoyable place I have visited anywhere. The staff were attentive and responsive to my requests, I would recommend this hotel to anyone looking for a relaxing and accommodating hotel in the city. Excellent location and close to everything that matters, […] shopping and of course the subway is right around the corner. Book it, you won't be disappointed! Lees meer

This is a very nice hotel, it has great staff, a nice lounge/bar/restaurant and is very close to all of the shops of soho, tribeca, and nolita, etc. It is also convenient to subway- the rooms are a decent size, nice and clean, I believe there may be street noise so try to request a higher level, it has 17 stories with the PH, we were on 16 so it wasn't […] an issue, but the city is loud so bring some ear plugs. Lived in the area for years, you'll enjoy it. Lees meer

Kanon bra. Sängarna lite hårda samt massa extra charges på hotellnotan!!!

Först och främst skall personalen i hotellreceptionen berömmas då de är mycket servicemindiga och löste alla våra önskemål. Vi var först inte nöjda med vårt rum och de placerade oss direkt i ett rum högre upp som bättre motsvarade de "NYC views" som den typ av rum vi hyrde hade marknadsförts under. Standarden på rummen är bra och rena. Läget på hotellet […] är helt fantastiskt med närheten till några av de absolut mest charmiga kvarteren i NYC. Den enda plumpen är den otroligt långsamma serveringen i loungen (frukost och lunch). Det tog en enorm tid vid samtliga tillfällen utom sista dagen. Lees meer

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Ingen ting å klage på! Super bra service, pent/trendy innredet hotell med masse detaljer og høy standard for USA å være. Ellers ligger hotellet super sentralt til i Soho nær cafeer, restauranter og butikker!!

Really nice hotel with confortable room, very clean. All it's perfect. Perfect position to visit Lower Manhattan, Brookling, Ellis Island, Liberty Island. It's a pity Chinatown, dirty and smelly, is just around the corner, between Soho and the Financial District.

Fantastic location, and very chic hotel. Would for sure recommend.

good value, great location, nice albeit small rooms, functional

Service sehr gut zimmer mittelgroß Klimaanlage etwas laut