The Kensington Close Hotel & Spa in Londen

Redelijk hotel. Nette ruime lobby. Goed ontvangst. Kleine kamer maar prima. Klein bed. Gedateerde badkamer. Alles keurig schoon. Goede prijs.

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voor de 4de keer in dit hotel voor een kort weekend kerstshoppen. zeer centraal gelegen, makkelijk breikbaar. sinds de verbouwing is de lobby overzichtelijker, de kamers iets ruimer, jonge medewerkers vriendelijker en een extra lift . het zwembad is klein maar prettig en niet druk, helaas deden sauna en whirlpool het niet.

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Voor als je een paar dagen in Londen bent en niet te veel op je kamer bent, is het een prima hotel. Het bed was aan de korte kant, maar een langer bed had niet gepast, want je kon nu al maar net tussen muur en voeteneind door. De vloerbedekking was wat smoezelig en er was geen koelkastje op de kamer. Verder geen aanmerkingen. Het hotel ligt op 2 min. […] lopen van een metrostation en dan ben je met 10 minuten in hartje Londen. De restaurants in de buurt zijn niet veel bijzonders, dus ik zou in de stad iets te eten zoeken. Lees meer

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Ze zijn met een verbouwing bezig maar dat is niet hinderlijk. Het hotel heeft een mooie lobby waar de gehele dag lekkere maaltijden worden geserveerd. De fitness ruimte en het zwembad zijn geweldig.

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1. we hadden twee een-persoonsbedden gevraagd, nog over gemaild met hotel en dit bevestigd gekregen, maar bij inchecken bleek deze niet beschikbaar te zijn. 's Avonds hebben we dit wel nog kunnen wijzigen toen we er nogmaals naar vroegen bij een andere receptionist. 2. we kozen dit hotel mede vanwege het zwembad; dit bleek volgens het hotel niet in […] de prijs inbegrepen te zijn en we moesten per dag per persoon 8 pond bij betalen, dus omgerekend per dag met zijn tweeën €22 extra! Op de voucher was dit niet vermeld, wel dat het ontbijt niet inbegrepen was. We voelden ons een beetje bedonderd hierdoor. 3. De kamer die we toegewezen kregen was ruim genoeg, maar in een verouderde staat, duidelijk niet het gedeelte van het hotel dat gerenoveerd was. De rest van het hotel zag er zeer verzorgd uit. 4. De ligging van het hotel is uitstekend, vlakbij de metro in een prettige buurt. Lees meer

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renovatie aan de gang - ontbijt standaard nee hoor, dit is genoeg info

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Too much positive pointers are missing to make this hotel worth your money. Although it is undergoing refurbishments to make it better, the price is way too expensive to make it worth while. The breakfast is too expensive and of just moderate quality. The rooms are very very small. As someone said, it feels like a hostel. Service is okay given by most […] personal and nearby underground was convenient, but this didn't make it up plus due to the existence of the good tube services in London, there are more ways to make this work. In principal we, my daughter (9) and I, tried to avoid the hotel as best we could. Also the beds were not good for my back and the rooms really needed some paint. One of the worst hotels I have seen in a while. Hope the refurbishments will some day make up for its expensiveness. Lees meer

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Wij waren heel tevreden

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Ok for a short stay, good location very close to tube. Very touristy long queues at checkin and for lifts. Extra charge for gym/pool £8 that they don't mention.

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Convenient luxury hotel in the heart of London. Staff were friendly and helpful. Close to Kensington park ,Hyde park and Holland park just 10 minutes walk. Definitely recommend to friends and family. One down side was no WIFI at the lobby.

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I read some of the reviews prior to my trip and was not sure what to expect. However the hotel was excellent, great location and helpful staff. I had a room on my own and the only thing I would have liked was a fridge. Apart from that I would recommend this hotel and would definately stay there again.

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I slept well, was very close to transport and restaurants but when I went to the bar for a glass of ice cubes, I was refused, The policy of the hotel was that I was to order the item from room service which was charged....very tight fisted. I did without....

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Location is good. Hotel seems great until you get to your tiny, tiny cramped room. Our bed was loop-sided and we could literally feel every spring. This was a HUGE disappointment after traveling from California to London. Hotel is close to subway. Another downfall is they were the only hotel in Europe, out of the six we stayed at to charge us for internet […] service. Bottom line = overpriced for what you get. Lees meer

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I was in Kensington on business. This hotel is conveniently located for everything I needed. The room was clean, comfortable and furnished to a good standard. I had a double room which was ideal for me on my own but might have been a little cramped for sharing.

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I was happy with everything: service, courtesy, location, comfort and price.

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all staff very attentive and reception staff could not have been more helpful when we arrived in our room we were very disapointed and we had a special needs toilet which we had not asked for we were immediately upgraded to club room with no fuss or bother the club room was brilliant and we are very satisfied customers

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quiet side street location, within walking distance to Kensington Palace & gardens, Science museum, Natural History museum, Victoria & Albert museum, Royal Albert Hall, shopping mall. A few blocks to a "Big Bus" hop-on-hop-off station and underground station where you can access all the rest of London. The hotel had a nice restaurant & lounge also.

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small and there was nothing executive about the hotel room. Should have just gone with standard...and the place charges for ANY extras. even the gym. no thanks. wont be visiting again.

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Easy to book online, good rate, quality hotel, great location very close to Kensington High Street tube.

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Thought the bedroom was a little bit sparsely furnished but this did not really matter as the room was only used for sleeping purposes. Location is very good especially with Underground only about 100 metres away. We did not use the hotel for dining but this was only because we were well away from the hotel at meal times. Generally speaking, an excellent […] choice of hotel. Lees meer

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Lovely hotel & staff

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The room was totally small. The bed was seriously the size of my crib growing up. The mattress was awful. The shower curtain didn't contain the water so the water was everywhere. I booked three nights but luckily I met a woman that invited me to stay at her place the rest of my trip so I got out of there after one back breaking night.

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We booked a standard double room for 7 nights. Be aware that the standard rooms are not renovated. When we arrived, we were given a smelly room, with water constantly leaking from the toilet. When we first complained at the reception, they told us that they don't have another available room within the same price category but we can upgrade by paying […] more. That didn't seem fair because no room is supposed to constantly have water on the bathroom's floor. We insisted and we were given a renovated room which was in fact nice and clean. We were lucky and didn't have noisy neighbors but keep in mind that the walls are very thin and you can actually fell the bed moving when other room doors are closing. Noise might be a problem. We didn't use the spa/pool so I cannot say anything about them, just keep in mind that the pool isn't free although you might believe otherwise reading the hotel description. Also, there is no free WiFi, you have to pay ~10 pounds / 24 hours. Regarding food, we had dinner once at the hotel's restaurant and we didn't like it. Also the service was not that good, always having to search the waiter. We didn't have breakfast included and that was a good call since there are so many restaurants in the area where you can have a great breakfast. Without the experience with the first smelly room, this hotel has a good value for money and we had a nice stay. It is located in a perfect location if you want to visit London. But it's more like a 3 stars hotel. Lees meer

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For a 1-night stay, this Hotel was Ideal. The only bad point was the high cost of Drinks, and £15.50 for Breakfast meant a quick trip up the road to something reasonable.

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Very nice

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Nice hotel, but there was an £8 charge to use the pool! Shocking.

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booked in for 3 nights,put in room was awful dated&very small,asked to change,showed another room,just as awful,moved again,not happy,room was very noisey,doors slamming late at nite&early morning,could go on and on !!

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Very enjoyable.

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the room was ridiculously small for the price, it was a massive disappointment and we will be very unlikely to stay again

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A perfect stay for visiting museums, Harrods, Albert Hall. Good travel links close by. Excellent Thai restaurant across the road.

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Worst place to stay. Gave me the key to a room that a family was already in. I walked in and the mom was feeding her kid. It took the two more tries to give us a room that met our minimum standards

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Old hotel in bad condition. Should be a 3star at most. Staff in reception was not very friendly. Spa area was poor. Small room. Strange fridge. A lift that didn't work properly. Stairs to entry and no ramp. Expensive breakfast.

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Hotel is obviously 4* and is very comfortable in almost all areas. Our room was quite small, dated and in need of refurbishment, but probably reflected the excellent price we paid for a 4* hotel just off High st Kensington. We were given opportunity to upgrade at a cost,but we declined as we only used hotel as a place to shower and sleep in between […] shows and sightseeing Lees meer

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over the last 6 months I have stayed here about 6 full business weeks. The last couple of occasions there has been a few issues in particular this last week. I was in room 127 and a few issues noted.

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room location breakfast all great but they really need to have more staff on reception for check-in check out it was madness two staff on reception but about 6 floor walkers wondering around apologising for the delay surely better they trained themselves to check-in.

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i normally stay at a very budget hotel near by and its great , stayed here as it has a gym , very disappointed the room was cold the air con made a noise all night , i could have reported it but i booked in late and was to tired to either change room or have somone footer with the air con that wasnt working, back to the budget hotel its never let me […] down. Lees meer

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Great stay, lovely hotel and really friendly helpful staff. We went with a baby and 3 yr old , they were very helpful every step of the way. Definately go again.

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After an upgrade to a larger double room we really enjoyed our stay. The hotel is in a perfect location for shops on Kensington High Street. The staff were always helpful and friendly. The room was extremely comfortable too. The shower needed a bit more power but we were very happy with our stay which was comfy and good value.

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The hotel was beautiful and well set in Kensignton just off the high street. However, it is unfortunate that we were welcomed by a few things, and most that we're not rectified. When we first arrived in the room, there was a disgusting sport sock that was left on top of the upper part of the wardrobe, which I found as I was placing my clothes there. […] Then I tried to lock away out passports and money, but the safe had no electricity. Also the aircon/heating did not work and was showing a spanner icon, and so obviously needed maintenance. It was pretty cold in the mornings when we woke up. Also, the TV connection was not good...the voices kept cutting, which made watching TV annoying. We told the caption about all the problems except for the sock, and none of them were fixed. As the daughter of a hotelier, I was disappointed that maintenance was not called straight away to fix the heating issue at least. Lees meer

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Location was good but room quite small!!

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We had booked two rooms. On arrival one of our rooms was all wet and smelly, in the other room the heather was not functioning and the room was ice cold. When we notified reception about this, it turned out that the receptionist that initially gave us these rooms was aware of these problems, and still chose to give them to us! We also heard other guests […] qomplaint about the same problems (non-functioning heaters),so this is an issue the hotel must adress; this service is not four star quality. We were given two new rooms of good standard, wich should have been the hotels choice to do in the first place. Also, many of the plates in the restaurant was dirty. These to issues sets back the quality impression of an otherwise OK hotel with an excellent location. Lees meer

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Refurbished room was excellent. Staff friendly and efficient. Only problem was that the pool was closed for duration of our stay.

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Comfy stay well worth the money that we paid. Room was a little shoddy though - but very comfortable. We have stayed in this hotel before (in a renovated room) and this proved a lot more luxurious. Location is brilliant as you are two minutes from kensington high street and the tube stop.

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