W New York in New York

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Basically, the hotel is trendy and in a great location, but it's definitely not at the top of the list compared to most W hotels. The room i got was a lot smaller than I expected, even for NYC. Also, there was some dusting and cleaning that had to be done in the bathroom. The shower tile didn't look like it was cleaned very often either. Also, I called […] the front desk to have a clean towel brought up, and it never came... Overall a decent stay. But not what I expect from the W The concierge is very helpful when it comes to referring great restaurants! Lees meer

Overall nice hotel for the money. Checkin was difficult - the hotel pipes in very loud music to try urban croud during the week.

The W provides a nice trendy stay at a discount price. Close to Grand Central and major shopping it is a nice place to stay. Business center is a joke with three computers with ridiculous charges for internet use and printer/fax that didn't work. The bars are fun and always filled with guests making it a nice place to hang out before you hit the to […] wn. Lees meer

The staff at the W were incredibly helpful.

Great service and location. Easy access to subways and Grand Central. Would stay again.

I stayed at the w last year for our anniversary and it was nice, i went back this year again and will never go back, i was in a smaller room than last year and paid more this year. the ice on our floor was out the whole time the attendant out side told us not to flag our own cab but we waited for him to do it for 10 minutes as he sat there talking to […] a co worker so we caled our own. very disappointed at the money that i spent and did not have a good time Lees meer

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Usually love staying at W hotels...not ths one. Horrible room service, poor AC, dirty bathrooms, rude front desk...but great location.

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My brother and I each made our reservation at the same time (hence, same last name). Almost everything was ok for me but for him!!! Since he does not speak english fluently, I had to step up. The first room he got: water on the floor, towel hanger broke in several pieces when he reach for a towel, hygienic paper hanger fell on the floor when ... So […] the next morning, we asked for a room change. The woman said everything would be ok when we will be back arooound 18h00 so we went visiting. When we came back, they first gave him the same room... which had not been taking care of. He asked for another... ok room but they did not deliver his luggages in the room, they delivered it... in another room, unknown by everybody..... do I have to say that my brother was panicking? Where was his luggages? We finally found the correct room with the luggages. We reserved for 3 nights, i received my bill after the second night. I was supposedly leaving that day, sunday... another error since my reservation was for until monday. They also charged me for parking, which I did not asked for. It was diligently taken care of. I don't know if it is the computer system or the people or the hotel itself but it does not worth the hassle. Go somewhere else. Lees meer

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we stayed in the cozy room and it was small, but that was to be expected. I booked this mostly because I've wanted to stay at the W since it opened, and it was beautiful and trendy as expected. There's no internet in the rooms but the internet in the lobby works fine and the staff was friendly.

Excellent service and accomodations will definately choose the W again!

Nice hotel, little pricey and small rooms but it's NY. Great location and they upgraded our room for free! Will definitely come back here. :)

The small bathroom was difficult. the large sink bumped into my left thigh as I sat on the toilet. a smaller sink or larger room should have been planned... The clean towels were hanging at the "back" of the shower, so they became damp. I avoided using the shower on HIGH, fearing a greater spray would dampen the towels more & splash onto the floor, […] since there was not a FULL door separating the shower from the rest. also no GRAB BAR or rod of any kind to hold, only smooth walls of tile & "glass". Lees meer

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The hotel is clean and modern, service is courteous. There is a free Acura ride to anywhere in the city at your disposal as long as you reserve your departure in advance. The lobby has free internet access, but you have to pay for it in-room. On the negative side, the rooms are tiny and not equipped with a refrigerator by default. If you want one, […] there is a 50$ per day rental ... I still can't get over how ridiculous that is. Overall great stay if you don't want any extras! Lees meer

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W New York on Lex was the perfect location close to our daughter in Midtown East. We were able to walk just about everywhere!

Lives up to the "W" reputation. Great location with good service and very attentive personnel.

Room was very small and cramped, bathroom was tiny, air conditioning unit was noisy.Advertised queen-size bed was really a double. Room did not live up to description. Rate was low for New York but I would have preferred to pay more for a nicer room. I've stayed in a number of "W" hotels and this was by far the least impressive.

My wife and I recently took our first trip to NYC and got a great rate at the W New York. Upon check in I was impressed. The room at the rate we booked was unavailable at that time so they upgraded us into the next level. While the room wasn't huge, it was very modern and clean. We didn't plan on spending a ton of time in it anyway. The hotel's location […] was great as it was within walking distance of just about everything that we wanted to do and see. Lauren, the concierge was great too. Not a bad thing to say about the W. We will definitely be staying here again next time we go to NYC. Lees meer

Great place to stay. Lots of fun, great location, and the best staff. I think I've found a new place to stay when I go to NYC. Thanks to everyone at the W for a great weekend.

Expected to be a tiny room with lots of NY noise, but was surprised to get a spacious corner room. The bliss products were a nice added touch. No bathtubs, only shower. Conveniently close to the E train (2 blocks away) and all the 5th avenue shopping. Also went running in Central Park which was <10 minute jog away.

very chic and fun! stayed with boyfriend for long weekned in NYC, walking distance to Grand Central and Central Park. When checking in, was upgraded to a Spectacular room right away for no cost. Loved the music in the hotel lobby. Was unable to rent movie through onDemand, called 24 hour service and the manager on duty was extremly helpful and helped […] take care of the situation. Room was very clean for the most part, dissapointed the pictures show a glass door for the bathrooms when in fact, it was only a curtain. We also found yellow cleaning gloves on the floor after we came back on the second day. I would definitly stay at the W again, seems to fit the younger crowd more than older travelers. Lees meer

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As usual for the W chain, you get a very good customer service and feel welcome at this hotel. The lobby is inviting and the bar area is fun at night. On the other hand, the rooms are in desperate need for a make over. The beds are way too soft and the you barely get 1 foot to move around the bed. The bathroom is no better. This room is OK at the most […] for 1 person on a quick business trip but forget it for 2 people on holiday... This is my first disappointement in a W hotel... sorry. Lees meer

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We had a bit of a rocky start to our stay, however, Jason did more than make up for it. He upgraded us because it was our anniversary and another gentleman sent champagne and strawberries to our room! Absolutely wonderful stay with absolutely friendly staff all the way around. I can't say enough good things about the staff and how we were treated.

and i really enjoyed the bliss spa products! security took care of a problem next door immediately. only 2 things could have been better: the flat screen TV was too close to the bed, and the restaurant recommendation (the National) was not so good. The hostess looked at us in a very snobby manner (again and again) -- we were dressed appropriately and […] were from this planet last I checked. Coffee took forever, and the food was so-so. Lees meer

Excellent location and service and very spiffy lobby and cafes and bar. The room had everything we needed, very precisely laid out, great bed, great bath. The room we had was very tiny, but, then, so was the price, a real bargain for the quality and location. We understand that if the hotel is not booked, an upgrade to a larger room would be possible. […] It was extremely convenient for our gallery going, and a good place to meet friends. We were more than satisfied. We also had a VERY SPECTACULAR room in Kowloon, and the W Hong Kong, with a fabulous ocean view and swimming pool and spa on the 76th floor of the hotel. But, that was another time, another place (January 2012). Lees meer

The hotel was being renovated, there are no working toilets in the lobby area. It was also impossible to get a coffee within the hotel between breakfast and lunch. We had cockroaches in our room, they messed up moving us to another room, reception had no idea what was happening. We didn't get compensated in any way. Far from impressed by this hotel... […] stay clear until it is renovated! Lees meer

Everything about this hotel is geared towards making you feel comfortable. The fabulous staff, the 'whatever-whenever service, the sunken living room in the lobby which is perfect for morning coffee or a drink in the evening, the really comfortable bed, the complimentary ride provided by Acura, the tight security. I really enjoyed my stay. Other folks […] have mentioned the small rooms, but you must understand that this is New York; space is at a premium. Lees meer

Lovely hotel, under renovation but still very functional. Had loud neighbors (party at 4am) but security was very helpful.

Great spot,

The W thinks of everything little thing. I had a cozy room and it was cozy (smaller). It was only me and it was a perfect. Will definitely stay there again.

Me and a friend reserved the "fantastic" suite which is a two room 500 sq. ft. I think it was much less than the advertised size. When we got to our room we opened the door to a room much the size of a walk in closet. This was not the room we reserved. We lugged our suitcases back down to the lobby and after some slight disagreement on who was correct […] we were given the correct room, unfortunately, our keys didn't work and went back down to have them keyed correctly. I read that they had recently remolded the room but couldn't tell and the room was dirty and had a dirty dog oder. The snack bar is the stupid kind that once you pick up the item you are automatically charged for it. We didn't realize this until most items were picked up and put back down. I read labels and that was the only way I could manage it. Room service was not consistent with most items on the bland side but delivery was fast. Other than that it was an OK experience with a large price tag. Lees meer

The only complaint was the room was way too small. I've stayed at several hotels in NY and have never seen such a small room. Otherwise, the lobby was great and had good entertainment for a saturday night.

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I know this is NYC, but we paid for two upgrades from their "Cozy" room to get a larger room (called Spectacular) and it was the smallest room I have ever stayed in NYC. I was just at the Crowne Plaza in Times Square for 1/2 the price and the room there is twice as big and just as comfortable and well appointed. I am a Platinum member of Starwood and […] I have stayed at most of their brands. I don't see how Starwood gets off calling this a W. It is a Four Points at best! In fact, I have stayed at a Four Points that is much nicer (nicer furnishings and of course, much larger room). Lees meer

The hotel is lovely, the staff was great! The food is delicious! I wasn’t pleased with the size of the room. My expectations were higher, so I was slightly let down. Overall good experience.

Should sleep be an issue, this hotel is NOT for you, the rooms are tiny, even the best of 4 grades was very small, and the nosie from outside and adjoinning rooms meant the 4 nights I was there I was awoken 3 or 4 times a night. I could actually here the conversations word for word - ear plugs were only partly of benefit. We also had other peoples […] bar biils added to ours - Americans confuse a continental 7 for a 2 - this took a great deal of explanning. The hotel location however is perfect. Lees meer

Awesome, hotel, location, and staff. Will be staying there again next time i am in NY! Great value for money

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The hotel was conveniently located in Manhattan with many terrific restaurants and shopping walkable distance. Also the subway was nearby for swift transportation to everywhere else!

Hotel appearence and staff exceeded my expectations of staying in NYC. Tour buses, St. Patrick's Catheral, Metro and Rockerfella Center were only steps away. We had a "cozy" room that compares to the size of a standard cruise ship cabin, maybe smaller because there were no drawers or closets for storage. Bathroom was also very small with a sliding door […] and no storage space. But all this can be overlooked as the W Hotel on Lexington Ave in NYC was immaculate! I would absolutley recommend this hotel chain to my friends especially since we took the train in and Grand Central Station was only a couple of blocks away. Lees meer

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