W New York in New York

Prima verzorgd hotel, vriendelijk personeel en zeer nette kamers. De locatie is perfect, zowel tevoet veel te bereiken of anders via de metro. Dit hotel is zeker een aanrader!

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Goed hotel voor zakenreis, centraal gelegen in manhanttan.

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Great atmosphere both for private and business usage. Highly comfortable and efficient. Great service and location.

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Een leuk trendy hotel gelegen in een levendige buurt. Kamers zijn groot genoeg en beschikken over alles wat een reiziger kan wensen.

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Na een uitstekende ervaring 3 jaar terug in het W hotel op Times Square was mijn verwachting dat de locatie op Lexington Ave hier niet voor onder zou doen. De 'Wow'-factor op Lexington Ave is echter zeer teleurstellend. De geboekte 'Wonderful room' was kleiner dan aangegeven (8e verdieping); zo is het niet mogelijk om voor het bed langs te lopen zonder […] de muur te raken. De minibar is 'aanraak gevoelig', zo wordt alles wat je oppakt om is nader te bekijken direct op de rekening gezet. Over het corrigeren hiervan wordt niet moeilijk gedaan. De airco werkt uitstekend, maar maakt te veel herrie. In de lobby wordt overdag en 's avonds zeer onaangename 'club' muziek gedraaid op een dermate geluidsniveau dat het je onmogelijk wordt gemaakt om bijvoorbeeld een telefoongesprek te voeren. - punten: wow-factor ontbreekt, kamer aan de kleine kant, lobby 'club' muziek + punten: locatie, kwaliteit bed, de netheid van de kamer (schoon) Lees meer

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Hotel: Ligging is ok. Service slecht. Badkamervloer was vuil, en dit bleef gedurende het hele verblijf zo. Bij mijn collega was de safe defect, zou vervangen worden, maar dat is niet gebeurd. Gedurende de eerste dagen wass er behoorlijk overlast van een aantal zeer rumoerige gasten 's nachts op de gangen. Er werd op de deuren gebonkt en geschreewd. […] Daar werd ook niets aan gedaan. Op de kamer was geen koffie maker. De minibar werkte automatisch, en boekte al iets af als je het maar wiklde bekijken. Dit hotel is niet goedkoop, maar voor de buurt waar het staat is dat wel de te betalen prijs, maar de service staat in geen enkele verhouding tot het gebodene en was minimaal. Lees meer

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I work for a competing hotel company but the discount rate was not available so I looked to hotel.com and hotels located on the NY East Side. The W had the best rate, great location and great rating. I had past by the hotel when I stayed in NY in the past and it looked nice. I was pleasantly surprised at the quality. But I have to say it was the staff […] that one me over. Kudos the concierge staff -- they were FIRST RATE! The entire staff at the hotel were polite and willing to help at every turn - and that means a lot to me. And the rooms were very nice -- they were a bit small but well designed and clean and fine if your plan is to spend time out on the town and just need a place to lay your head at the end of the day. There were some issues with elevator when we were there but not a major issue. I would definitly recommend this hotel to friends. I would stay there again in the future. Lees meer

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Doesn't matter that the lobby look nice. The rooms was really bad conditions and small.. I will never stay there again..

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comfortable and clean room. my critiques are the balcony has cigarette butts and holes in the chair cushions, the balcony floor bows in(concave). accidentally ordered basic internet service which is very slow and had to contact help desk to upgrade to multimedia internet, no method to through the website. even then the connectivity was much better but […] still slower then verizon lte service. despite these two qualms the room was great. Lees meer

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Hotel was in a good location and service was great but the rooms are tiny (expected more from a W) and my NYC view was of a small alley which apparently the hotel maintenance people used to dump all of their supplies. Despite the good location I would not stay here again.

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This was my first trip to New York and I really loved my stay. The hotel staff were very friendly, the room was nice, and it was in a great location good walking distance to all sites. Good job W Hotel.

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The locations is amazing

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I really liked the W hotel in terms of location, cleanliness and room comfort. Previously I have stayed at the Plaza, 50 Thomson and Renaissance on 57th and this compared well for the price. The staff were at times a little too "cool" choosing to carry on conversations amongst themselves whilst you were waiting to ask something and both I and a woman […] checking out at the same time were charged for small extras we didn't actually have, but overall the service was good. The Bliss spa was lovely and a real treat to have in the hotel. My only (small) gripes were the bath wasn't big enough to lay in which would have been nice after a hard day's shopping! Also the $17 a day wi-fi charge was annoying (although there was one free hour per day in the lobby) and I would have rather my room cost £10 more a night with free wi-fi included. Overall though a great hotel; would definitely recommend and stay at in the future. Lees meer

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Caveat everything I say with the fact that this is a high end hotel price wise so it should be good. i had a mega room and the room size was excellent as was the flat screen TV. What I do object to is the price of the movies $20.00 including tax, so I did not use and the price of the internet, again nearly $20.00. These are frankly ridiculous prices […] and does leave a bad taste in your mouth. As I was over for work only used the room and bar and the 'Bliss' store is next door which is a plus. Lees meer

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The location is great. The room itself is clean but the carpet could use a good shampoo. Would have like to have some extra drawers instead of all the snacks being displayed. Do not book a cozy room if you are claustrophobic. There was a promotion for free Accura rides when we stayed. Sounds good in concept but we couldn't get a single ride in over […] 4 days. Lees meer

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First I'll start by saying the staff was polite and the room was spotless. That being said, the room was very small, and the shower stall doesn't have a door (seriously guys?). I tried calling the front desk for something, but the phone in the room didn't work. So I called on my cell phone, and they transferred me to a manager... who didn't answer. […] So I tried again, and they transferred me to a different manager... who also didn't answer. Also, they have a little stash of massively overpriced snacks and wine in the room. There's no sign that says so, but apparently they're on sensors, so if you even pick up something to look at it (like I did), it automatically charges you. So I had to deal with $15 in charges (for 2 candy bars) for stuff I never ate. The bed was rock hard and not really comfortable at all. I woke up with a neck ache, feeling like I hadn't slept at all. Not a bad hotel, but there's others in the same general area for the same price (or less) that are better. I won't be staying here again, nor will I be recommending this place to anyone. Lees meer

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Friendly staff, great service, nice area and close proximity to everything. I totally recommend it!

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Decent NYC hotel. The lobby was adorned with very trendy decors. The room was unremarkable. Considering it is NYC, the room size was, of course, small. It consisted of a bed, a desk and a night stand. Bath room was ok, bigger than most NYC hotels I've stayed at. The location is pretty convenient to subway stations,Times sq., Central Park,etc. Both my […] husband and I liked that they had apples and fruit infused water in the lobby for guests. And we got it for a pretty decent price, so overall, we were not disappointed. Lees meer

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Staff aren't knowledgable. Spa staff are actually worse - do not know their menu. Cleaning staff were rude. Room is outrageously small. Good location, nice entrance, thwre better hotels though and for the same price.

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This place is conveniently located. The rooms here are tiny! We stayed in a spectacular room and you could barely walk from one end to the other without bumping into each other. Overall it was a pleasant stay.

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Staff was wonderful!!

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Excellent hotel. Very conveniently located. The rooms were fantastic in terms of comfort and cleanliness. The staff/service was professional and very friendly at the same time. A lounge to chill opposite the reception added a very happening feel to the hotel. A great bar was also located right after the entrance, great for drinks anytime. Overall, it […] had a very feel-good environment that made my stay memorable! Would definitely stay at the W again! Lees meer

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Great room and Clean!

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I'm a big fan of rooms that are both stylish and functional, that's why the W on Lexington totally fit the bill for this trip. Right in the heart of Midtown, you're in walking distance to Broadway shows, 5th Avenue and the like, plus if you want to venture out to Greenwich Village, Chelsea, Soho, etc., the cab fare isn't too crazy either. While the […] room we booked wasn't spacious by any means, it was still comfortable and basically felt like having our own NYC apartment. Plus, you can never go wrong with a room with Bliss bath products. It instantly elevates the whole experience from wonderful to downright luxurious. Lees meer

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Good location nice people.... Room was smaller, but we did not spend much time in it...

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Very comfortable but small rooms.

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I really enjoyed the W, however the room was very small which was okay for only staying two nights. I did requst some items be brought up to my room which I had to call twice and they still did not arrive. Then after my room was cleaned I received the items that is my only complaint. Other then that I really enjoy the W.

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We have been going to this Hotel for over 7 years and this is the first time that we said we would not be going back. They put us in a room that had a walk way to the bed that was around 2 ft wide It was the cozy room but it felt like the closet we exchanged room and it was much nicer. The lobby furniture was so dirty that you didn't even want to set […] down on it. As we was going to are room my Fiancé said the person who checked him in was (as he put it a hater) and when we got to are room I thought wow he must be right. Lees meer

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I am a W fan, so I always hold them to a very high standard. This is my third stay at this W and it was better every time. The staff is pleasant, welcoming and efficient. The room was clean and comfortable. And the Acura Experience - they'll drive you just about anywhere in Manhattan in a brand new Acura SUV - is a great touch.

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The music was too loud at the beginning of our stay. The decibel level was more comfortable at the end.

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Nice place, very nice staff, convinient location if you need midtown. Bit impersonal, would stay again if I need location, tat expensive compared to same range in same neighborhood. Dany

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Great hotel for having a fun party weekend in NYC

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This hotel was very beautiful, room service was great and very helpful. Other guest were very friendly. The Bliss Spa was such a great experience good service as well.

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The W is a nice hotel, very clean and modern. The rooms are nice although the bathrooms are tiny. The staff was great and concierge was very helpful.

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