Swallow Carlisle in Carlisle

One night stay mid way to Scotland in early, freezing April. For the price of m'way motel this Swallow is a far better place to be. Friendly staff, comfy bed, warm room, excellent hot and cold breakfast, a good gym and pool, free parking and a bar where the prices were not unreasonable. Refurbishment ongoing - new carpets, flat screen TV in room - bathroom […] a bit tired and needing attention. All in all, no complaints and a bargain at the price. Location a bit out from city centre to walk, but plentiful on street evening parking in town. Alternative fast food outlets on nearby retail park. will certainly use again Lees meer

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Very nice and helpful staff......would stay there again....town has lovely cathedral and castle..

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Very shabby, dated and showing its age. Friendly staff. Good value for money if you get a deal.

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Positives: very friendly and helpful staff, good breakfast, warm room with plenty of hot water, hotel location good - walking distance to city centre, leisure facilities excellent, with pool sauna, steam room etc. Excellent value for money. Negatives: very dusty on and behind radiator in room, poor choice of TV channels.

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Hotel is 'tired' and in need of renovation. All staff very helpfull and friendly. Food very good; great breakfast!

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Stayed 1 night and hotel is obviously dated but the few staff around try. Rooms are tidy and clean but food was way overpriced and cream on sweet was off !! Told guy who said 'I just watched him make it' instead of apologising and replacing which he eventually did. Cheap oven chips with a £20 steak also not good. Overall, hotel ok but food bad and  […] £££££££ Lees meer

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Its an OK hotel if you're after a budget stay. Bonus is the gym and pool. A bit out of town, opposite a retail park.

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Hotel rather tired and in need of refurbisment but bed comfy and staff friendly

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Nice hotel good breakfast rooms clean not far from city centre.hada good weekend.

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Clean room.good amenities.

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The staff are trying very hard to do their best for a hotel that is in Administration. The service cannot be faulted, but little things like no bath mat, and only 4 tv channels due to the Administration are frustrating. The Spa has been fixed which is great news because the pool and spa are our main reasons for staying here. The DB&B deal is great value […] as the food is V good. Lees meer

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The hotel was very dated. The wallpaper was peeling off the the walls in the bedroom, although that was the least of the problems. I couldn't turn off the heating and it was unbearably hot in the room. The food in the restaurant was OK but the wine glass was dirty and had a lipstick mark on it. The staff were OK but didn't go out of their way to help.I […] wouldn't recommend this hotel to anyone. Lees meer

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The hotel is old, but is undergoing a complete renovation now. The staff were kind and courteous. The corridors are a bit warren-like, but are well defined with room numbers.

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Hotel is trying hard to upgrade and staff are very helpful, would stay again.

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It was ok for what I paid!

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I used to stay regularly at the Swallow Hilltop, then one of the best hotels in Carlisle. It still has all of the four star facilities, but it's looking a little jaded in both external and internal decor. However, a major re-furb programme is underway and the job is being done well. Quite simply, given the facilities, the location, the service and the […] fact that this is a REAL hotel with a decent bar, restaurant AND leisure club, at £39.00 per room per night B&B (very acceptable Full British Breakfast) through Hotels.com, it's unbeatable value for money. Highly recommended. Lees meer

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The staff were helpful polite and friendly The room was comfortable and clean The buffet breakfast was good Did not have time to use the Leisure facilities Free parking is a bonus For our two night stay it was value for money

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Has been redecorated and new carpets and is slowly getting better. An ideal overnight stop for me when travelling back home from Scotland but not one I'd bring my wife to.

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This hotel was run down and possibly the worst I have stayed in. The decor was dated and wallpaper peeling off walls and heavily marked. The whole building was in need of a huge makeover and the photo they use in the booking section clearly isn't what you get on arrival. Luckily I arrived late and set off early.

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The hotel entrance and public area have be renewed and the rooms are being done over a period of time. The room I stayed in was very clean but past it's sell by date. Could not fault the breakfast a buffet stye so you can fill up for the day. Ideal for an overnight business stay.

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The hotel seemed aged and jaded breakfast was unimaginative and the car park was in poor condition

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In need of ungrading, currently under renovation. Pool very small and jacuzzi not working during our stay. Friendly staff and great breakfast. Convenient for city centre.

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t.v. to old.Bath on the small side..very nice gym.also very nice pool.looking better now the carpets are fitted.

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Stayed here a year ago, what a change, new carpets, very enjoyable bar meal, decent breakfast, polite smiling staff, all making it a decent stay.

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Old fashioned, very noisy and in need of a good clean!

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Hotel in process of being renovated so new carpets being laid. Hotel room dated and a water stain on ceiling. But everything was clean. Hotel staff were very helpful especially as we didnt arrive until after midnight ! The hotel was full and as a result breakfast time was very busy. Good assortment of everything. It was a good cheap hotel which was […] close to the M6 so very useful for an overnight stop. Lees meer

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Thought the Hotel was perfect for our needs.Will be staying there again soon. going North or South of the Border.

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Only stayed one night, room was fine - shower was slightly weak, breakfast was good, but a bit of a delay in replemishing demanded items ie bacon etc, but fine for the money.

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Reception - blunt & arrogant. The carpets throughout were filthy and worn. It was late when we arrived - 10:30, we asked about food and we were told to go to a take away down town. In fairness if the kitchen was closed maybe the advice was positive but the room was terrible. The bathroom was old fashioned and felt dirty, one measure of shower gel and […] no shampoo. No glass In the bathroom despite the fact that it was double occupancy room - makes brushing teeth a bit of a chore. It was raining, our widow wouldn't close & there was an eve spilling down onto the open window. When we went to the bar, there were some people there,but after waiting ten minutes for service no bar person arrived behind the vacant counter so we left. Our business requires a lot of travel. We have to use hotels and lodges frequently. In full honesty, in our experience this "hotel" is down there with the absolue worst. Lees meer

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very dated, staff very useless, food very basic, rooms very poor condition, bath tap did not work reported it but knowone came to fix it, mould on ceiling tv did not work, would not stay here again!

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Rooms had few toilet facilities e.g. no toilet brush. Hotel is looking tired

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I had read the other reviews, so I was not surprised to find the decor tired and scruffy. The key elements (sheets, bathroom) of the rooms are clean, but I twice put my hand through a cobweb in other parts of the room- I have never done this before at a hotel! The beds were not overly comfortable. The shower was unusable, as for some reason you could […] only get (very) hot water running through it- at least the bath tap mixer worked. At breakfast, another first: despite our being down a few minutes after breakfast started, they had run out of white bread! As I had expected from other reviews, wi-fi did not work in our room, but it was fine in the bar area. Overall, I was not dissatisfied, however- we were only using it as a stopover, and it was the cheapest hotel we could get at short notice. The leisure club looked OK, but we didn't have time to use it. We slept OK, and breakfast was passable, apart from the bread issue. We had fun with the quiz machine in the corridor- I wish more hotels had one! This is therefore a very unusual hotel- it has good facilities on paper, but instead of smartening it up to compete with the Holiday Inn end of the market, they seem to keep inverstment very low and compete at the low end, largely on price. I wouldn't avoid it, but make sure you understand it's strengths and weaknesses before booking a stay. Lees meer

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First room was damp moved to another room after we complained. hotel had buckets as water as it dripping from the roof in corridors. We only stay for one night cancelled the other two nights staff were good tho.

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The hotel is not the greatest hotel you will ever stay in and the web photographs probably do it more justice than it deserves but it is terrific value for money for an overnight stay if you are travelling via Carlisle. The food is better than average and the pool and spa, although small, give an excellent oppurtunity to unwind. The staff are friendly […] and accomodating and the rooms are clean and tidy. Lees meer

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Room was dirty and damp, the radiator had the control valve missing so couldn't heat the room, none of the staff managed a smile, eat out but breakfast was okay.

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Nothing about the stay at this hotel was good, Had we known it was in administration we would not have booked. The hotel needed refurbishing urgently and to say it was 3 star was not correct. The staff were trying very hard to deal with what they had but never would we recommend this hotel to anyone..It was just as well we only stayed one night.

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It was okay hotel is looking tired and needs investment in updating it

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Absolute joke !! Makes Fawlty Towers look 5 Star Firstly the hotel is barely sign posted from the road and even with a Sat Nav its easy to miss. As you arrive you see the tired and worn hotel looking that something from a 1970,s beach holiday. The car park is small and tight. As we arrived there was a wedding reception going on. Poor them !!! Drunken […] folk outside smoking and swearing around the door. Once in reception we waited 10 minutes for someone to arrive and eventually an uniformed lady appeared asking if we were "alright". Oh the receptionist had returned from her cigarette break. We were given our key and headed down the corridor with a carpet that should have been replaced years ago and held together in many places by black tape. The room was ROASTING hot, and could not be cooled down. The furniture was 70s style and worn out and unsafe. The shower did not work at all. The bath mat was mouldy. So at bed time window open to hope for even the slightest breeze to cool the room as despite asking about the heating we were told it was off, although every radiator in the place was red hot !! So to bed, roasting, and then the wedding reception kicked in, Disco and loud noise until gone 2am. Breakfast, into the dirty dinning room, again black tape holding the carpet together. Scruffy man points us to a table. Then nothing. Had to ask twice to get coffee, poor quality of re heated food on dirty plates. NEVER again Swallow !! Lees meer

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not well signposted paid for two nights stayed one night...room looked dingy wallpaper hanging off wall had a damp patch above bed which had been fixedbut had not been painted over my grandson would have done a better job and he is 6 year old....wish i had not booked this hotel 1 star is more like it....very very dissapointing and should be taking off […] expedias web site...should have booked premier inn ... Lees meer

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The shabby state of the hotel was well documented in other reviews I read but I could live with that for one night. What was unacceptable was the prevailing attitude of staff, with only one or two exceptions, that guests were an inconvenience. My friends and I were variously snapped at and ignored and only got decent service after threatening to leave […] the restaurant - which only lasted until a coach party arrived, at which time we were ignored again. Staff started noisily setting up extra tables in the bar from 10pm, forcing guests to move from their seats and generally making us feel like we were in the way. Prior to that, staff had actually argued with guests (not us) about what TV channel as staff wanted to watch the football! At times, we were seriously looking for the hidden cameras... So much needs to be done on customer service, which is more important than new carpets. Lees meer

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I'm sure this hotel was very nice in 1984 which is around the same time any money seems to have been spent on the general upkeep of the hotel. Being on a business trip i chose this hotel for two reasons; 1. Wireless Internet at no extra cost. 2. Room service. The wireless internet was not available throughout the hotel, in fact it was bearly available […] at all... i found a spot in the bottom of a stairwell where i could just about get a signal, sitting on the stairs with a laptop is not a good look. Upon entering the hotel, and when in my room there was no mention of room service anywhere, no menu in the room etc.. There was a leak in the ceiling of the corrider outside my room... The TV in my room had very few channels and a very poor discoloured picture which i was unable to make any better. I would not recommend this hotel at all. Lees meer

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Overall the hotel reflected the rate we paid, the hotel is need of some serious tlc, but by enlarge wasn't a bad stay. The leisure centres staff were helpful and freindly enough as were the other guest there. Breakfast was buffet style and everything easy accessible , we ordered one item to be cooked that wasn't on the buffet which arrived speedily […] and to good standard. Think the hotel need to take off the room service button on phone, there's more chance of getting hold of a dodo. Lees meer

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Bedroom clean and comfortable,but bathroom had a lot of mildew behind toilet Breakfast was fine and waitress attentive and helpful with local knowledge.

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This was just a last minute stop off to avoid the travel disasters of Thursday night. Itnwas cheap for bed and breakfast and close to the station, so on that basis it fit the bill. The hotel itself has seen better days, very run down and shabby, but my bed was clean and comfortable. The false fire alarm at 6am and the noise from the corridor all night […] was not particularly conducive to a great sleep; but the breakfast was good and the staff polite and friendly. Lees meer

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Stayed here 4 times already nothing fancy but comfortable and clean, great base for lake district and exploring. Plenty of choice with pubs and restaurants in the town area and shopping too. Leisure facilities are bonus too great to unwind in the steam room after a day out. Bar meals available in hotel if you don't want anything fancy. Enjoyed it again […] and will be back. Lees meer

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