Hyatt Place Nashville/Franklin/Cool Springs in Franklin

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Late night receptionist was very attentive and knowing her customers noted that my reserved room on the 5th floor where most of the noisy customers still drinking at the bar stayed, offered to move me to a quieter floor, which was very nice of her! One problem was that out of 5 pillows on the bed a couple did not have clean covers, there was someone's […] hair on them... Luckily for me, one of the five was clean enough... Lees meer

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A great start to our vacation. Just a one night stay. I was really thankful for the very comfortable bed with good quality sheets and pillows. Some nice touches, you can see the TV from both the sofa or the beds. The only trouble seemed maneuvering the bathroom door to get in as the bathroom is tiny!! We got a great price, if we got a good deal again, […] I'd most definitely stay here again. Lees meer

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When I first enter my room, there was half empty pack of cigarette on the floor. But other than that, was very nice

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It was our first time at a Hyatt Place. We liked it so much I changed our hotel at our next stop to the same brand. It cost us around $30 more, but for the four of us, it was a nice floor plan that made staying here worth it. The breakfast was included and adequate. If you want to pay extra for a big breakfast there are plenty of options nearby.

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Well kept nice hotel. Staff very efficient. Will stay there again.

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We had a great stay. The room was generous sized and clean which made it very comfortable for just hanging around between outings. The bed was comfie, but the sheets were a little scratchy. (FYI, now days you can buy Egyptian cotton 600 count at "Stuf-Mart" for goodness sake.) We weren't very impressed with the breakfast, but then we ate a little later […] and items weren't the freshest. Both mornings we had to wait for the coffee urns to be refilled - there were lots of people getting their breakfast that morning. Lees meer

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We were very well pleased with all thing involved in our stay. Rooms were very clean and we especially enjoyed the sitting area where we could relax and watch a little tv(which we seldom get a chance to do). We will be going back to the Nashville area next year and will most definitely stay again.

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The hotel was in a great location it was near the galleria mall and resturant. We were there for a funeral. The only problem was the bathroom was too small and the bed suppose to be two queen size beds. The beds were full I have never seen queen beds that small. The beds were so uncomfortable my husband slept on the sofa. The free breakfast was not […] good at all. Not a good breakfast at all. For what we paid to stay I was very disappointed. Lees meer

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Rooms were very nice and clean. Large spacious rooms. Just what we needed. Quiet too.

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I picked the Hyatt so I could spend about 48 hrs. with my 3 children to celebrate the holiday season together. They live in the Nashville area. I liked that my son could have the sleeper sofa and he enjoyed the L-shaped sofa when he was doing his video games and when he didn't want to shop with myself and his 2 sisters. We all could find something to […] have for breakfast even the pickiest of my trio & the breakfast is complimentary. I especially liked the selection of hot tea and the coffee was nice and strong which is how I like it. Lees meer

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The towels were a bit disappointingly thin, but otherwise is was quite good.

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From arrival to check out the service was superb. My room even smelled fresh. I was surprised to see a sitting room...pleasantly surprised. At breakfast there was no pepper for my cottage cheese, but it was quickly found by a friendly and courteous member of the staff...so sorry I forgot her name.

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nice place to stay with many dining and shoping places close.

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My best friend and I stayed at Hyatt Place for our annual girls shopping trip. The location is perfect and I love the modern vibe. The staff was wonderful. My friend and I ordered hamburgers from the kitchen and they tasted great. We ordered them with tomatoes and since they were out of tomatoes they gave us our meal free. Now, have you eaten anywhere […] that has done that? You just can't beat the service you receive at Hyatt Place! Lees meer

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This hotel was located in a great place and the staff was awesome, the only problem we had was the bathroom was very small and ventilated poorly but the beds were fabulous the covers were super clean so we would def stay again.

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Off the beaten path, the first night was the most quiet night ever in a hotel. Very pleasnatly surprised with size of room.

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Wonderful, wonderful. What else can I say.

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Very nice hotel. Perfect place to stay.

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I love the layout of these rooms. I went to the area with a girlfriend and there was plenty of space for each of us and all our stuff. A comfortable sofa to sit on made us able to not have to live on the beds like in most hotel rooms. that mixed with a bar in the evening and great coffee in the morning at a great price--perfection!!

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Wonderful layout and staff at hotel. The Breakfast workers work their tails off! Great hotel, my only complaints are somewhat minor: 1) Hallway Clutter: Hallways always had pieces of paper (paper towels, toilet paper), leaves on the ground; 2) Bathrooms are way too small - legs almost hit door when going bathroom. I realize its a nicely laid out room, […] however, recommend widening the width by about 1'. Thank you! Steve Lees meer

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We all love the hotel. Great service.

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Everything form the service to the room itself was great. The bathrooms were a little small, but that's the only issue I have with this hotel.

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Hotel was very good both as to room accomodations & furnishings;would highly recommend for a lengthy stay

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My husband and I had a king suite and it was quite nice! Bathroom was a little tight, my husband almost had to step into the shower to close the door. But the vanity area outside the bathroom was spacious enough for both of us to get ready at the same time. The room had a large sectional couch, with the bed in a separate part of the room. Certainly […] felt like an upgraded room compared to your boring, standard king bed hotel room. Breakfast was also really yummy and was not just a carb fest which also seems to be the norm. They had fresh oatmeal, fresh breakfast sandwiches, waffles, fruit, yogourt, coffee, and juices. We would stay here again. Lees meer

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The fire alarm went off and the breakfast was to crowded so we could not even enjoy it

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Hotel employees very helpful on front desk and in bar area. Room clean and location convenient. Sofa fabric beginning to look a little tired.

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Very comfortable and friendly service by all staff. The only issue I have is that the breakfast area is a bit smaller than other Hyatt Place facilities that I have stayed at, making it a bit cumbersome to move around while selecting your breakfast.

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Overall the hotel was very nice and staff were extremely friendly. My only complaints are that the bed in my room was way too soft and the towels were scratchy. I would definitely stay here again.

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Food was excellent!!! I didnt feel like the floors were really clean. I did notice they needed vacuuming and the bathroom floor grout was dirty. I love the space we had and the beds were comfortable and clean. The atmosphere was nice and we loved being close to so many restaurants and shopping stores.

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This is a very nice hotel with an excellent breakfast service. But it has two drawbacks -- it doesn't have a restaurant and there is no shuttle service to the airport (a $50 cab ride.) There is one fairly expensive restaurant nearby, but the others are about a 1/2 hour walk from the hotel -- not bad if you have a car.

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Good overall stay. Service was top notch. Great area, very convenient to shopping and dining. Room had nice amenities, but needed some repair.

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We stay here for 2 or 3 days 2 or 3 times a year. You know what you are getting. Bed is very comfortable- we get the king. Large flat screen TV is great for down time when my husband needs a break from family! All rooms have a separate sitting room with a pull out bed if you ever need it. I can have my nephews over easily. Wifi actually works! Service […] is impeccable and staff are very helpful. Our room was stale smelling this go round and when I spoke with management they were very concerned Lees meer

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We were passing through on vacation and stayed here going to and coming home from our vacation destination. We were pleased with the accommodations and breakfast that was provided.

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I love it But the breakfast wasn't that good.

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We were well received. Excellent service. Clean. The breakfast was outstanding. Business center was helpful as well. Loved the complimentary WSJ. I will say that the bed is not comfortable. That was the major downfall for me. There is a full kitchen area with sink, refrigerator, and coffee. Nice access to outlets for the desk in the office too. Did […] I mention the 42" LCD! Lees meer

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We spent 4 days at the Hyatt and it was like home. Plenty of living space for all of us. We loved the breakfast buffet and the in-house Starbucks! But the BEST was the SMELL in the hotel....yummy!!!!

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Excellent. Keep going on the healthy choices for breakfast. That would put you on top!!

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I had a wonderful time at the Hyatt. Service was the bomb. I have to thank Angela for being nice and going the extra mile in service. Wesley for just being him and providing excellence direction and being nice too. Me and my sister felt right at home. We felt part of the family at the Hyatt. Yes, I will come back. The rooms are clean and comfortable. […] I slept like a baby. My money was well spent. Lees meer

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We were very excited to have the sofa sleeper sectional with breakfast nook (sink and fridge.) Our only disappointment was there was not a washer/dryer available. When the hotel sells out for ball tournaments lasting 3-4 days several times a year you would think a laundry room would be a desirable feature, esp. with teams coming from all across the […] country and USBA courts located nearby. Lees meer

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