Extended Stay America Pleasant Hill - Buskirk Avenue in Pleasant Hill

Verbally accosted by hoodlums both in and outside the hotel. Very sketchy clientele. Our floor reeked of smoke and garbage. Housekeeping services provided only once per week. Since we were only there 3 nights, our towels were not changed, our room was never made up. The front desk staff was very pleasant however (this was the only plus for me).

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The pillows were old and flat. The shower curtain had mold or mildew growing on the bottom of it. The kitchen area smelled and the utensils were not cleaned well. Would never stay again.

Bed Hard, no maid service, 1 luggage cart.

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First of all, the hotel was a little difficult to find probably because I didn't expect it to be located right next to a shopping area. It neighbors a best buy, buy buy baby and I believe one other store. Check in was easy. I did notice that check out is at 11am, whereas most hotels I stay at check out is at noon. I requested a late check out and was […] granted an extra hour. When we entered the room, the odor was pretty strong. I'm aware that I chose a smoking room, but it smelled like something very unpleasant. There was no ash tray. The sink was rusty and the bed was not very comfortable. Although the rest of the room seemed clean, I would not stay here again unless I was on a budget. I shouldn't have to bring my own can of febreze. Lees meer

First time to ever stay at an extended stay. Not a good impression so will not be heading back to one any time soon. Had a no smoking room but the whole floor smelled like smoke. Asked for a list of local restaurants in the area but all they had with a binder with a list of local businesses, some retail some restaurants but many closed down. There was […] also some kind water leak I kept hearing all night but could not find. Lees meer

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The receptionist was nice. Booking through Hotels.com made it very easy to check in. I Checked in at 10:00pm and checked out at 5:00am that next morning. All I needed was a bed and shower. The hotel met my needs and it was very convienent for my meetings in San Francisco. I had a $100 budget and couldn't get anything in San Francisco. The hotel was […] very convenient to BART. Lees meer

First off I will never stay at this hotel or another extended stay America location ever again. I will take my buisness elsewhere. This hotel was dirty, very un kept grounds, and the hotel staff and management are horrible. I experinced barking dogs early in the morning in the hotel. Loud water noises in walls all night. My toilet in my room was broken, […] they didn't send anyone to fix it so imagine the problems with that. Overall this hotel is horrible. Don't stay here !!!!!! Lees meer

needs updating,tv from 1980 ,poor visibility,loud hallway,fridge in room loud.i will never stay again.one thin blanket with sheet,pillows extra small,i normally stay at any marriott,more bang for ur buck elsewhere

when i needed to extend my stay, the counter people made it very easy for me. in fact, they allowed me to pay long after check-out time because i had not finalized my travel plans before check-out time. quiet, clean, conveniently located between walnut creek, pleasant hill and concord.

the hotel room had some weird odor. the air conditioner shut down and stopped working. the refrigerator never got cold, so my food went bad. internet was cheap 5 bucks for a whole week and it worked. will not return

I stayed in this hotel for one night . The bed was not comfortable-made noise every time you move. The worst part is the shower: there was no hot water !Tried to run it for 8-10 mins still having trouble. I could not wait much longer since I have a meeting to go to(this is around 6AM by the way). The hotel was conveniently located to where my business […] meeting was and the price was reasonable. But if you are looking for comfort and stress free stay. I will not recommend this hotel at all. Lees meer

My last stay a few weeks ago I had a horrible neighbor upstairs and a few nights ago i stayed there and wasnt able to even shower because it was either really freezing water or scolding hot water. I had to use the sink to wash myself. That could have been really dangerous if I would have been burnt.

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My engineer needed to travel to Pleasant Hill for an 8 week engagement. He was unhappy in this hotel, he said the bed was uncomfortable, the tv was old, the internet barely worked and was expensive per day. We ended up moving him after 2 weeks.

Hotel is almost impossible to find at night; it's located in a shopping center, and set way back from the street (Buskirk), with only a very small, poorly illuminated sign streetside to mark the driveway. (Look for the Chevron station just to the south, and Best Buy store just to the north). Service was quite poor; upon arrival, hotel desk clerk could […] not locate one of its two luggage carriers for quite some time. When located, luggage carrier was virtually falling apart. Upon departure, hotel desk clerk could not locate luggage carrier at all, and then the general manager hassled me when I tried to use a grocery cart as a substitute. Very lousy service attitude toward patrons. Otherwise, stay was OK. Room was neat and clean, and well equipped (with microwave, silverware, stove, refrigerator, dishes, etc.) for an extended stay, at the price of an ordinary hotel room. Lees meer

...at the desk during check in. Only one clerk and a manager too "busy" to help ("only one computer"). Assigned room wasn't ready and it took 5 minutes to find another that had been cleaned.

fine since I never spend time in a hotel other than to sleep

I was concerned with my late check in and needed a late check out. They satisfied me with both concerns. I would come back!!

The room was adequate but the garbage cans were all full from the previous tenant and the sheets on the bed looked like they were not changed from the previous guest. On the surface the room looked clean but the garbabe and the sheets were a definate negative.

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The outside of the hotel looked nice. The ladys at check in were really nice. The first room i was in had not been properly cleaned. There was hair in the sheets and all over the restroom. I asked for a different room and the ladys at the front desk apolagiesed and gave me a new room. The second room was slightly cleaner. the restroom was cleen but […] the carpet had not been vacumed and there was pet hair everywhere. there was also dirty sheets. On top of the rooms not being clean the second and third floor of the hotel smelt like a casino. It smelt like stail ciggeratte smoke. At this point i checked out and moved to a different hotel. I was very unsatisfyed with the maitnence of the hotel. I was also told that i would be getting a full credit refund which I have yet to see. I do not recomend this hotel to other customers. Lees meer

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For the price you pay, it was well worth it. Clean room. Great location. If you're only staying for a couple nights, then there isn't any more you can ask for.

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It was a great price and I was always assisted with any questions I had for the front desk.

Worst hotel I ever stayed at. Room smelled like smoke even though it was non-smoking, then I was put in a room that the front desk employee told me smelled better like perfume. Terrible! Sheets were dirty, one of the lights kept flickering...we will never stay there again.

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HARD beds

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I had a lot of relatives over for a wedding and booked the hotel at extended stay America. The rooms were adequate. Not super beautiful 4 star but comfy enough for everyone and had a kitchen and refrigerator. The location is very close to home so everything worked out well. There is a refrigerator but there are only convenient stores close by. Supermarkets […] are a little too far to walk, especially with groceries. So we drove them to the store to get breakfast foods. Lees meer

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