Extended Stay America Houston - Galleria in Houston

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Room was clean-friendly staff-good location

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Hotel rank of cigarrette smoke in the hallways. Shady loitering out front at all times. Prostitutes staying for the week it seemed. Front Desk was lethargic. Coffee station by front desk was dirty every time, but the coffee is actually strong and pretty good. Rooms are big and clean, but the bed spreads are gross, don't want to see it under a blacklight. […] I booked this room thinking there would be a fitness room, there was not. Lees meer

My room was disgusting. Other people's hair all over beds. Dirty pillow cases. Smelly bathroom. Leaking walls. I really thought I might get sick due to how unclean it was. Also Courtney at the front desk was rude and completely unprofessional when I requested to speak with her manager about these issues. Don't stay here unless you are the type that […] is used to hotels where you pay by the hour. Lees meer

This was our first time at a extended stay and we were mainly looking for a clean room with a clean shower and that is it. Sleeping & Showering was all we needed. We were visiting family and would be with them 90% of the time. So when we checked in and there were chips under the desk and a crack in the shower floor. We were not impressed. The second […] day wanted more towels and there were none. The front desk said they got behind and all they had was 1 bath and 2 washcloths and 1 hand. I did not under stand the paying for room service but like I said our first time at this type of Hotel. It was very convenient to my family and the price was good but I don't think I would stay there again. Lees meer

I had to clean the toilet and bathroom floor, empty the trash cans, and wash the dishes from the previous guest before I could occupy the room. It was filthy and obviously the housekeeping missed the room in their limited cleanup.

Nice, clean hotel, affordable rates, good experience

The hotel lobby and elevator STUNK! The room was ok - it did not smell but was old and run down. I would not recommend this hotel to anyone for the price it charges.

For the very first time in all my years of hotel stay I was very unsatisified with my stay. I understand it was a very busy time in the city, I was sent to 2 rooms that were not ready. Then I was offered a handicap room. Finally I got a room.All this back and forth had me late for my conferance. After a long day I went back to my room to find that the […] key did not work. They had deactivatated the key... As busy as it was they left a fairly new lady working alone. I felt bad for her... SMH... I checked out the next morning.. And have not looked back Lees meer

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While the bed and the TV leave something to be desired, the room provided what I needed, is centrally located and affordable. Will definitely stay there again.

On 2/26 morning no cream in the lobby for Coffee. Front desk was of no help in finding some cream. Finally i got some cream from the maid (housekeeping Room). Maid was very helpful.

Good stay for the most part. Comfortable room. Everything seemed clean. TV was old with bad reception. Only other negative were the annoying birds outside my window. Must have been a 1000 of them in that one tree. They also left their marks on our vehicle too (though some had much worse). Was not our ideal choice because of location but it wasn't bad. […] Will not be my first choice though. Lees meer

AC did not work

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good for the money, but dont park around back!!!!!

I prefer extended stay hotels and my first two choices were booked. I selected this one as the most convenient of the others. Arrived a little later than planned and it took almost 30 minutes to find hotel staff to check me in. The carpet was stained, the room appeared dusty, the television only received two channels, and the bathroom mirror was dirty. Overall, […] a below average experience. Lees meer

Let's see, I parked my car 2 spaces from the front entrance and it was KEYED ALL AROUND AND ZIG-ZAG. The hotel has video cameras monitoring the parking lot and yet they claim no one was near my car. I guess a ghost keyed my car! Total damage estimate is $2,375.00. I recommend you pay a little more and stay at a better hotel!

This place is gross. I would not recommend this dump to anyone. 1)Combined Smoking and Non-Smoking Floors the hallways stink like cigarette smoke. 2) There was hair in both of the glasses in my room. 3) There was a plunger in the bathroom and the toilet clogged after throwing 1 tissue in it. 4) The bedding is old and worn out and there was a large brown […] stain on the visible box spring. Lees meer

Well its a harsh thing to accept, when you get to your room and start to unpack and unwind, its not a good thing to sit down and find that you Hace NO TOILET Paper, and have to go to service desk to get it :( is there anyone checking on the house keeping staff for job completion? this should never happen

clean room. would have loved the option of free breakfast. price reasonable.

On our arrival wedecidd to unpack and relax before going outfor the evening. I opened the draw of bedside table to putmy med's in...surprise! surprise! Here was 4-5 USED tissue papers waiting to spread lots of Germs. My husband reported it in person and was told they could not leave the counter, since she was there alone.He was also told they would […] give him a can of Lysol spray butcould not find it. The young lady behind the counterwas trying tobevery helpful, with what she had to work with. Our pillowslip also had to be changes since there was some sort of DISCHARGE on it. A new pillow was given to us. Lees meer

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Simplicity is bliss. It is conveniently located next to CVS and just a block away from the Houston Galleria. It had everything I needed.

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I was in town doing work at the Galleria, and was extremly happy to be in walking distance to the Galleria for food, shopping and work. If your interested in Clubs and Nightlife there are options near by. Plus the Bus picks you up right in front of the hotel if you want to go downtown to an Astros Game. The Hotel it self was clean , and what is expected […] from a an Extended Stay America . Lees meer

Good service and location. Accomodation is fair but on par for the price.

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I booked this hotel for one night in a double bed room well night time came I went to sleep and woke up to a little bug crawling away from me I didn't know exactly what it was but I looked and had bites all over my body so I googled bed bugs and that was it! So I went down to the lobby to let them know and the manager some dirty blonde girl said they […] didn't have any bed bug problems so I should go to the doctor because I must've got that outside somewhere. I wasn't trying to get my money back I just wanted to let her know about it. Therefor I DO NOT recommend this hotel at all! I was in room 201. Lees meer

Convenient, good price, clean and comfortable. Not much else to ask for in a hotel for a few days of business.

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Very friendly and responsive staff - everything was clean and reasonably orderly. As one would expect this is not a 4 star location, but it is a great value for the budget conscious. It is located within walking distance of the Galleria, and only a short drive to the Museum district, antique shops, boutique shops and many other attractions straight […] east on Westheimer road. Highway 610 is very close and allows easy access to venues that are further away. Lees meer

The hotel staff was so friendly! I had an issue and was unable to check out at 11am and they worked with me so I could stay until my rental was available. They were very accommodating and our room was nice. The only thing that needed improvement was the fowl smell in the room. We had to buy a candle to mask it.

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They want you to pay twice for internet, once at the desk and again after you log on for 'enhanced' bandwidth. No closet with a door, hanging racks in the room. On the plus side, it did have a full kitchen for a low price.

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worst hotel I've ever stayed in period. Smelly rooms first room smelled so bad I had to switch rooms second also smelled but not as bad absolutely rude front clerks no manners what so ever ! Towls smell like bleach harsh bleach! Bath. Clogs ! Trust me stay away far far away

There is no pool...a very limited workout room and modestly furnished, but the location is great. you can walk to the Galleria.

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The bed was very firm, which made it hard to get a good night's sleep. The Internet is not included in the price of the room, which is a shame. That said, it's very conveniently located, near the Galleria shopping area and the French Consulate. There are plenty of quality restaurants in the area as well.