Crowne Plaza Times Square Manhattan in New York

Amazing location. Great views. Modern contemporary hotel. Good service. We loved. Will def go back

Smoke alarm went off at 11 pm. We weren't asleep yet. Called front desk, no answer. I removed the 9v battery. It kept chirping loudly and often so I unscrewed it from the wall and unplugged the electrical wire. Then at 3:10 am the smoke alarm went off in the neighboring room. It was shrill and loud enough to awaken us and several other rooms. I heard […] people opening and closing doors, talking on phones, complaining about the noise. THIS WENT ON FOR 20 MINUTES! Couldn't get back to sleep. I told the front desk in the morning. They offered to enroll me in their 'club' with some discount points. Overall review: Mixed. The hotel seemed better than some of the obviously dumpy hotels in the neighborhood, but not getting any sleep was a huge disappointment and took some of the joy out of the next day. The room was clean and comfortable. Broadway has come down since last visit five years ago. Orchestras are now 4-5 people. Actors end every show by taking bows then begging for money for AIDS charity -- very unprofessional. Aggressive street peddlers handing out rap CDs on sidewalk whispering obscenities in my wife's ear as we passed. This was our last trip to NYC. Nice surprise was that The Metropolitan Museum of Art and the Natural History Museum aren't charging admission (its optional). Lees meer

Rooms were clean, comfortable and quiet. Shower pressure left a lot to be desired. Bathroom could use a little updating. No soda machines in ice machine area. Room service good quality. Location is great for access to Broadway, transportation to other sights.

The Crown Plaza is in a perfect location, in the heart of the theater district. It is easy to walk to many attractions, and bus/boat tours are easily available and quite reasonable - especially for multi -day use.

Room was not available at 3pm and.we received a bar voucher ($15 each). Finally, a room was available but incredibly noisy. We were then upgraded to a Concierge room (floors 45, 46, 47) which was lovely. It also allowed entry to Concierge continental breakfast room...cereals incldg oatmeal, fruit, bakery products, beverages, and so forth. Very close […] to metro...would stay here again. Lees meer

Hotel in excellent location. Staff looked after us going above and beyond call of duty to get our left behind passports to airport for us so we could make our flight.

Not the best of views for a corner room, but it was a discounted room. Annoyingly room 1527 was across the corridor from the ice maker - fact of life - but just along the corridor from a seminar room. In such circumstances hotels need to manage the assembly of people for such rooms to avoid noise in the corridor at early times, such as 8am - fine for […] working people but a pain for those on holiday. The bar service was painfully slow - with staff more interested in socialising with each other than serving customers (one was planning "his book" with a colleague, another was doing "I love you buddy" hugs to a variety of acquaintances - very quaint and NY but more in keeping with a local bar than a four star hotel). I had to complain about the condition of the lobby toilets - during army service I have experienced a variety of WC conditions but my wife shouldn't have to endure such poor facilities in a "top class" hotel. Apart from broken locks and soap dispensers there was a large spit stain on one pan and excrement on the toilet seat rim of another. Cleaning looked to be infrequent in the evening. Lees meer

One of the real big,impersonal hotels.Yet perfect for a city break. Good bed,clean bathroom.

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Pros: Very nice room (corner room) on 34th floor. Well maintained and clean hotel. Very friendly and helpful staff. Excellent location near Times Square and metro. Con: Somewhat crouded hotel lobby. Ridiculously expensive internet access. For the price of this hotel, it should be included and free of charge.

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Great location Great service A little pricey, but worth it. I'd stay there again.

The hotel was very nice and seemed clean. Our room was clean however we had no hot water in the sink or shower and the shower was clogged so when we took a cold shower you stood in the pool of water that accumulated.

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Had a great time staying at the Crowne Plaza. It is a beautiful hotel at an amazing location! I would definitely stay there again!

This hotel was in a great location. Walk out the door and you're in Times Square. Our room was ready even though we were 3 hours early. Our room faced the Hudson. Was still a nice view. We didn't get a couple things in our room that come standard. Like the robes and the relaxing cd. But I wasn't concerned enough to call and ask for them. The bed was […] too hard for my daughter. But was fine for me. Room size and bath were good size. They did have elevator and escalator problems the last couple of days. But it didn't cause us a problem. Room service good was so good! Expensive but Delish! Wifi is too expensive. And cell phone service sucked. But all in all. Was a beautiful hotel and I'd stay again! Lees meer

Great hotel with great deal online - can't beat a better location in the middle of times square. Clean & comfy rooms. Will definitely be back again soon.

the hotel was clean - wish it has free internet and a fridge and microwave

Exceptional hotel at a value price. The staff was very friendly and helpful. The room was very comfortable and we had an awesome view of Times Square. We loved being in walking distance to all of the Broadway shows and subway. We would definately stay here again.

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i booked a Times Square View room through hotels.com. Check in went fine until we got to the room. It was possibly the worst room in the hotel, with a view of the very industrial 15th floor roof. I went back to check-in to query this, where the desk attendant told me that hotels.com hadn't paid the correct rate for the room and that we should have […] booked the room directly with the hotel. Luckily i had the hotels.com booking confirmation and insisted that we get a Times Square View room. The desk attendant reluctantly actioned this after my protests. I have never been more angry with the attitude of a hotel desk attemdant. I will not stay at this hotel again. If you choose to stay here, make sure you take your booking confirmation with you. All the best Lees meer

Room could have been in better condition.

This place was great. Perfect location....Times Square was ultra clean and felt super safe. Hotel staff was really helpful and courteous. We will stay here again!

Everything was good except that the WI Fi is very expensive inside the hotel and it is free just outside the hotel by AT&T.

Perfect location! Perfect view! Perfect room! Perfect comfort! Perfect to step onto Broadway at Times Square!

We were very pleased with the hotel and the location for a first time visit. We always felt safe and comfortable. The beds ARE amazing! Slept like a baby! Some street "venders" tried to get us to check out their "goods" very late one night (2am) outside the hotel but there are tons of police patrolling the area so we never felt threatened and just kept […] walking. We had a room right next to the elevators and they never bothered us. We never heard people in the halls or anything other than the occasional whir of the elevator or a faint siren from the street below. When we first arrived at 11 am- Sharon (?) checked us in and our room was already ready! She was awesome. Told us where to get show tickets and what not to bother seeing. She made us feel very welcome. Not your stereotypical New Yorker! Thank you for a great stay! Lees meer

My wife and I found the hotel to be a very courteous and pleasant lodging. The food was very delicious and well prepared. The staff members were very nice and eager to please. The hotel was in a perfect spot for getting to all places we wanted to go, even for walking to places. I would certainly return for another stay if I visit New York again.

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Our hotel stay was great. I needed accessibility to the broadway theaters without having to waste time getting on the subway or a bus. Wow was this location convenient! It was prime and so much to do and see between my walk to the theatre was a plus. I wanted to make this event as great for me as for my child and it was. The front desk service was very […] good, I didn't get any info about whether or not breakfast was offered or whether the room included WIFI but I didn't ask so maybe the information is only provided if requested. I dialed zero from my room to ask a question and the wait was quite long, but other than that, the stay and cleanliness was fantastic! Lees meer

This hotel was very nice. The location was great - we were basically on top of times square. We had a great view. It was clean and modern looking. The price seemed fair. We paid an extra $20 fee to guarantee a room with a view, which I think was well worth the price. Enjoy!

Nice price right in Times Square

I caught this hotel on a 24-hour sale and it was a fantastic room for the money. The location couldn't have been any better! You walk outside and you're literally in the middle of Times Square. We had a Hudson River view room but it was nice because we didn't have to contend with the lights and noise of Times Square. The staff was very helpful, even […] got an early check-in. The room itself was very large by NYC standards. Very modern and luxurious feeling. Overall, we couldn't have been more pleased! Lees meer

my only complaint is that i called for my lavender gift pack which was not in my room. i called at 3 o'clock because i knew it was the super bowl that night. i new everyone in new york would be glued to the tv. i called twice and did not get it until 9 oclock the next morning.the hotel and it's location is wonderful. it is a beautiful place to stay […] . Lees meer

The hotel was incredibly convenient to all the madness of New York City. We walked everywhere - Grand Central Station, Rockefeller Center, your in Time Square! great restaurants, Broadway shows were close. Subway stations nearby to go to Lower Manhattan and the attractions there. Hotel room was quiet, comfortable and clean. Staff was helpful. Taxi […] to airport the day of departure a breeze. Lees meer

Loved having the gym in the hotel - great pool, huge gym. Overall, a great hotel. The restaurant was delicious and the staff was friendly. Great location. Who could ask for more?

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This was my first stay at this hotel. The staff was friendly and efficient. All the facilities appeared to be in immaculate condition and the room was very modern, clean, and a decent size (standard room with a king bed). Definitely enough room for two people. A multitude of stores, restaurants and theaters are within walking distance and there is […] a subway station one block away at Broadway and 50th St (#1 Line) which provides direct access to Penn Station and Lincoln Center. Overall a very pleasant stay and would definitely stay here again. Lees meer

When we checked in , the desk host gave us a free adjoining room for our kids . . Time square is right out the front door . . I wont stay anywhere else . . . We are going back in march . . .

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The Crown Plaza is an excellant meeting place.Location is very important to me . The hotel is 2 blocks from the train station. I always use public transportation when I'm in NYC.

this was my husband & i went to nyc & stayed at this hotel, the location is perfect& the hotel is beautifull,clean!! all of the workers i mean everyone from the minute we got there untill we left were extermley kind,willing to help,answer any questions we had & made us feel so welcome & happy.the room we stayed in was clean,high up & a beautifull view, […] the food is fresh,the room service was excllent,housekeeping was perfect, anything we needed they were right there to help.they are the best!!i did not want to leave,i wish i could stay there forver!! you must see it to belive it the pictures online do not show justice,you have to go there & see it for yourself!! it is really a wonderfull warm feeling to be in such a beautifull hotel i cant wait untill we can go back this is now my 2nd home thank you!! you made us so so happy!! happy new year!!!!!!!!!!!!!!!!! Lees meer

Great hotel at a great price. The location was within walking distance of all the major sights, which was great around the holidays. The only complaint I have was that there was no free wi-fi anywhere in the hotel, which is a bit of a downer for a person there on business. However, I would certainly go back to this hotel when I visit the city for v […] acation. Lees meer

Great hotel. It's right in the middle of everything. We went after Christmas (before New Year's) to check out the sights and sounds of the city during the holiday. Rockefeller Center is just a couple of blocks away and Times Square is right out the front door. Easy access to subway to go anywhere else in the city. This was my second time to stay here […] and I'll be doing it again! Lees meer

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This hotel is in a great location but unfortunately the owners seem to play on this. We booked a corner King Room and it was extremely noisy. Located next to the lift, we heard the chime every time a lift stopped on out 38th floor. The walls also very thin. WC and shower are tiny and still have the old metal doors. The bath was in an unfit condition […] to use due to its age and lots of enamel coming off all around the plug. when using the shower, the bath also filled up which meant you were standing up to your ankles in water. It took around 10mins to drain away. The room windows did not close properly and were extremely dirty. I would never recommend this hotel to anyone and this is our 3rd stay in New York City Lees meer

44th floor room was very comfortable, clean, & a great view. Vim took great care of us each morning @ the delicious bkfast buffet. Hotel @ corner of 49th & Broadway was conveniently located to everything; theatres, shopping, dining, & the subway stations. The conceirge staff were extremely pleasant and very helpful with all our needs. At first our room […] temperature seemed warm. As soon as we turned off the hvac system the room cooled down nicely. We even had to turn on the heat as one day the outside temp was 23 degrees! We highly recommend CP in NYC! Thanks CP staff for warm hospitality helping to make my last BDay of my Fourth Decade such a Spectacular visit in NYC!! Lees meer

One thing I'm particular about is cleanliness of our room and hotel. I was more than satisfied with the room! Our bed was so comfortable and the bathroom was huge! The water pressure in the shower was weak, but that wasn't a big deal to me. We had a complimentary full breakfast in the restaurant in the hotel which was wonderful. The location was right […] in Times Square...perfect! I will definitely stay here again on our next trip to NYC! Lees meer

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Loved the Gym in the hotel. Great for traveling Triathlete . Even had a pool but did not use it.

Perfect location Helpful staff Weird entrance, but nice once you ride the escalator Room was very clean But, boy, was it expensive, way out of proportion to the quality of the building