On The Ave Hotel in New York

het hotel lag eigenlijk ver afgelegen van alle bezienswaardigheden. Het personeel was wel zeer vriendelijk maar het hotel is zeker zijn 4 sterren niet waard. Onze kamer was redelijk klein en wat me vooral stoorde was dat de badkamervloer niet gekeuisd geweest was voor we aankwamen( koffievlek op de vloer en afdruk van verschillende schoenen). Toen we […] dit bij de balie gaan melden zijn hebben ze ons onmiddelijk verzekerd dat dit in orde zou komen maar toen we 's avonds opnieuw op onze kamer waren hadden ze alleen de koffievlek verwijderd dus maw weer niets gekuisd. Het is pas de volgende dag dat onze badkamer deftig gekuisd geweest is. Lees meer

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Prima locatie, een oase van rust in vergelijking tot midtown NY. Vlakbij Central Park, en in de omgeving een overvloed aan lekkere restaurantjes, supermarkten (Zabars), etc. Vlakbij een subway, en daar moet je ook wel gebruik van maken want de belangrijke NY attracties liggen kilometers naar beneden. Er is geen ontbijtmogelijkheid, alleen koffie in […] de lobby. Op zich geen probleem want er is voldoende in de omgeving. Heerlijke bedden, prima airco, en de grote bonus van het hotel is.. een buitenterras op de 14-de en de 16-de verdieping! Lees meer

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We stayed at On the Ave with our two year old son, and we honestly don't have one single complaint. Well maybe only that the elevators were slow (if we had to pick something). The staff was very friendly and helpful, the room was very clean and well kept, it wasn't huge, but good for New York city standards. It was also great being on the Upper West […] side close to Central Park, the museum of Natural History, Fairways, Citeralla, Zabar's, tons of restaurants. We will definatly stay there again. Lees meer

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een heel mooi en fijn hotel in NY! hotelkamer was heel mooi en comfortabel en service heel goed. bovendien was de ligging van het hotel heel centraal dichtbij het central park. volgende keer weer!

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Dit hotel was een heel aangename verrassing. Zelf heb ik geen tijd gehad om van meer te genieten dan mijn bed en douche, maar NY is ook geen stad om op de kamer te blijven zitten. Initieel verontrust over de iets meer afgelegen liggen, maar met een belangrijke metrolijn op de hoek, central park twee blokken verwijderd en een rustige, uptown buurt is […] dit zeker geen minpunt, In tegendeel, de nachten waren muisstil, wat heel belangrijk is om de jetlag te overwinnen. De service mag zeker vergeleken worden met die van een vijfsterren hotel. De kamers zijn klein maar stijlvol, net en functioneel Dit hotel is zeker zijn prijs waard! Ik kom hier ongetwijfeld terug. Lees meer

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Great location, great rates!!! My only complain is the elevator which can take 15-20 mins. :(

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Enjoyed it and will stay again

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too much construction in the building.

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Hotel was under construction and I would have chosen another location if you would have informed me.

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Overall the Hotel was very good and clean. My suggestion is the hotel management disclose the fact that they are going through major renovations, thus allowing the guests to decide if they would like to stay there under such conditions. I was without electricity during the morning hours of my stay and informed of this after I had already checked in […] . Lees meer

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Overall my room was decent. The online photos are creatively and deceptively enticing... But in person the room is smallish and just doesn't quite live up to expectations. The neighborhood and surrounding areas are the real plus. I got a decent reduced rate through Hotels.com..... I would have been disappointed had I paid full price. The experience […] was "decent" but less than I had hoped for. I'd stay there again at a discounted rate. Lees meer

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In a very nice neighborhood. Subway stations are very close. Rooms are extremely clean and bathroom was the best, it was huge and clean and warm/

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loved it. Was there last year (college reunion) and shall return.

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Hotel personnel very nice. Restaurant convenient and good food. One complaint is due to construction it was very,very difficult to find. I had known of the construction inside the hotel but not on the outside. This made finding the hotel extremely difficult.

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Rooms have just been refurbished. Very modern but not particularly comfortable. The elevators did not work for the five day stay - long delays and frustrated fellow guests. Great location near Broadway..

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Have stayed at this hotel several times and loved it in the past. This was my first stay under the new ownership and renovation. Now HATE it and won't be back. The rooms look like they were designed by a second grader with bad taste: marble, glass and class have been turned into plastic, dank, dark and depressing environs that I can't imagine anyone […] would enjoy. I feel sorry for the staff, who are hearing this from all returning guests and who, from what I have heard, feel the same way and have no say or control. Lees meer

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Rooms were nice and clean, bed very comfortable, worth the price. Staff was accommodating to hold my bags after my checkout time so that I could continue my sightseeing. I would stay here again!

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I got an excellent rate for one night. The room is spacious and the staff were really friendly. The bed was also really comfortable. There is a charge for wifi and guest must check out in person (I prefer the convenience of checking out over the phone). Great location and I was able to find parking on the street.

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THE CUSTOMER SERVICE WAS GREAT. THE ROOMS WERE IMMACULATE. WILL DEFINITELY VISIT THIS HOTEL AGAIN.

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The entrance and lobby had me frightend.only one elevator was a little bit of a turn off but... The room was a great surprise. Clean, comfy,quiet....just great. If I didn't have to go through the lobby or the cleaning carts in the hall it would have been perfect!

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Great stay. Excellent staff that helped with problems immediately. Under construction right now, so only one pair of working elevators, which made wait-time long.

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Go north two blocks and you connect with the 1 subway line; walk five blocks south, and you have the choice of the 1, 2 or 3.. Three blocks east is Central Park. Lots of shops in the neighborhood. Good-sized clean room with a very comfortable bed. Ongoing construction limits elevator service to two cars, making for slow going at times.

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Small room quaint European accommodations, narrow hallways, wonderful staff great location, quiet, large beds, flat screens, no wi-fi in rooms only in lobby and top floor, slow elevators, no room service, steps at entrance handicap elevator was not working, very clean and proximal to every thing.

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Room was nice , great service at the desk. Room was clean and well kept. However the hallways where dirty and the room service Cart was always in the hallways during my stay.

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Great location on upper west side. Superior room(?!?) was small(room door opened right on to the bed). Pricey for what get.

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Nothing like the pictures on website

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The new beds and furniture are top notch and we were brought a well-functioning refrigerator within a few minutes of our request. The hot water outage was repaired during the evening well before needed for morning showers. The decor is neat and brings smiles with the style and artwork. We really liked the new wood floors. As always, service was excellent […] and energetic, pleasant and helpful. Only detraction from the condition/maintenance rating was the ongoing construction's causing the cramped, actually, missing lounge and two out-of-use elevators. Amazingly, the two other elevators available sufficed even during busy times. Should be even better when the construction is finished. In the absence of the lounge, we were given complimentary in-room internet service. OTL doesn't miss a beat. Lees meer

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Do NOT book this hotel. You will regret it. It is one of the worst experiences I have had in traveling for over 25 years! The hotel was lobby was closed due to remodeling. Supposedly, the rooms had been renovated recently, but if so, it was a TERRIBLE job. The first night, I was put into a room that did not have a closet. It had hooks in a corner that […] you could not use at since they were too close to the walls. The bathroom was dirty and there wasn't ANY counter space to put things down. Just a small sink. The air-conditioner would not turn off even when it was put in the "off" position. The rooms do not have drawers, instead, they have cubbies for drawers that are covered with colorful metal doors that make the room look like a kindergarten room. I was moved to a larger room with a closet the second and third night. The bathroom door stuck so it was difficult to open it. The windows were almost impossible to open, and to make matters worse, there was NO hot water in the hotel for one night and the day I checked out. It was not fun taking a cold shower. When people complained about the lack of hot water, they were just told to hang on and that they were working on it. Upon checking out and letting the staff know, in a pleasant way, that my stay was less than enjoyable, I was just given a smile and a thank you for staying with us. I had expected more, but I was not surprised! Save your self frustration, money and fun...stay elsewhere! Lees meer

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We returned for a second visit to this hotel to find the lobby under construction. No place to sit or meet or think. I feel that hotels should give a warning when functional space is unavailable. We went to the "upgraded room" and found it bigger than the previous but still no where to sit except on the bed. Someone had neglected to flush the toilet. […] Did they even clean the bathroom? We needed a few extra hangers for our clothes ( a one week stay). It took 3 full days for our request to be filled. In total, this was a disappointing stay and we will look elsewhere next time. Lees meer

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I just went for a night with my husband bc our apt was getting some work done. Is a really nice place. But the hot water wasn't working and when it did the water came out brown. Had to wait 2 hours for the water to clear up. Over all everything was okay. The room looked lovely.

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Very good. Would stay again. Only issue is renovations underway . Will be great when done. Room was terrific!

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It's a clean hotel at a very great area. Near good food and entertainment. Great experience.

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I was disappointed with the hotel. First of all when calling before arrival they did not indicate that they were doing renovations, and there was construction going on right across the street. It was also supposed to be a smoke free establishment and upon arriving on the floor that we were occupying the smoke hit you as soon as you got off the elevator […] and entered our room. The bathroom wasn't cleaned very well and there had been a leak in the room which left a stain on the ceiling, wall, and carpet. I am also spoiled by stays at other hotels and did not realize that they did not have room service. However there is a little burger spot right across the street that is open 24/7 and the food is delicious. The upside to the stay is that the representatives were very friendly and helpful. Lees meer

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The room was lovely except for the door to the adjoining room. There was no sound barrier between the two rooms. Also staff were very talkative in the hallways which carried into the rooms. Restaurant was great. Attention to a room issue was prompt and efficient.

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While the rooms have been finished, remodeling continues in the lobby. Only 2 out of 4 elevators were working, and one of the two was out of commission for a day and a half.

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Very bad hotel.

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Great hotel would stay again on my next visit close to lots of lovely places

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While I am not a fan of the way in which the hotel re-decorated the rooms - and the lack of a chair, I like this place very much and have stayed there multiple times. It is safe, clean and very convenient to restaurants and public transportation. It is also quiet, and the rooms, while not spacious, are still very comfortable.

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Great staff and location in the UWS. Rooms are clean and modern. Walking distance to great eateries and bars on Bday and Columbus, as well to central park, yet very quiet and relaxing. Will certainly come back.

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During my stay, April 2013, the lobby was under renovation. My room had been renovated already with a simple, modern design. The room was very nice and clean, if a bit small. The queen-size bed was wonderfully comfortable!! There were great little reading lights attached to the headboard.The blankets were warm. There were lots of electrical sockets […] on the night tables and throughout the room for all electrical devices. There was a safe in the room. The bathroom was great, if a little cramped. The bathroom had marble walls and the steel sink and counter. The shower stall was of a very generous size, and it had a European-style shower-handle/showerhead. The air-conditioning work well. There was a large flat-panel TV on the wall, but I never used it. There was a iPod speaker-dock-clock on the night table, but it only had an FM band, no AM band for news and weather. There were coffee and a coffee maker in the room, but I never used it. The one major drawback to my stay was that I had to pay for wi-fi, $14.10, including tax. :-( I would recommend this hotel, and, if I ever needed to be in the area again, B'way and 77th, I would stay there again. Lees meer

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