Hotel Royal Kuala Lumpur in Kuala Lumpur

Rooms were very cold even with the aircon switched off. Other than that, the hotel stay was great. Location was excellent, with hawker food and the shopping centres within walking distance.

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I found the hotel in good condition. Service was good, check-in was quick and our rooms were ready at the 2pm check-in time. The staff were friendly and very willing to help. However, the rooms were exceptionally cold even when we switched off the air-con. There must be a central aircon vent that continues to provide the cold breeze in the rooms. Nevertheless, […] we enjoyed our stay after piling on our candigans. Hotel location is excellent. It is situated along the Bukit Bintang shopping belt, and is close to the Jalan Imbi eating spots. Really great location if you know where the good food is.. Lees meer

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Very enjoyable breakfast - varied choices, good sized room, excellent bed, bathroom facilities were a little tired but I believe there are ongoing renovations at the moment

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On our first day, bed linen was not changed after the previous guest, hair were sticking on the pillows, creases on the sheets, it was obvious that someone had slept in it before. When told to the house keeper, he said they change every second day. He was not aware that we checked in as new guests when he had not changed the linen. Appeared to be no […] communication about arrival of new guests, to the house keepers. We arrived tired but early than the check in time from the airport, no sympathy was shown as regards our tiredness, just told rooms are not available ( at mid day, check in was 2 pm). We were asked if we need a king size bed or two single beds, when told we need king size bed, we were told "No it is not ready" then when asked what about the 2 single beds one, " No that is not ready either" When will it be available ? " At 2.00 pm" was the answer. Lees meer

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I love the location of the room, we have a great view of the menara tower and the Petronas tower. The staffs were friendly although we had a problem in our first night where the room they booked us in are not beside eachother as we requested but was corrected the next day, thanks to the Manager. he tour service was very friendly and accommodating. Breakfast […] was very good, my kids loved the choices, you get to cook your own noodle soup. Downside is the housekeeping, the carpets needs shampooing, some corners, nooks and crannies have accumulated dust. Lees meer

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Good hotel in downtown KL, close to shopping centers and metro system. Big rooms and breakfast buffet. Value for money.

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Good location (value for money). However, room quite small.

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1 star service,rude staff,dreadful breakfast.Advance requests mean nothing here ...3 room changes in 24 hrs.Would never stay here again..once was enough!!!!!!

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service good ...english spoken by clerks,,,,clean room ...good location...no hot water

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Noisy room are dirty,WiFi very very poor, Very disappoint to stay this hotel,I will anounce to all of my friend is the most lousy hotel in the world service, The staff say that hotel wifi cant support for I phone, Then guest can use wi fi at Starbuck better than Hotel. Event I ask for Wine opener also they dont have it, How poor is your hotel.

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Counter Service poor rating are from the Manager and system not link to Hotels.com, they even ask " are you come in the right Hotel? " ... worker are ok, Manager ... bad !

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The tap water is very dirty. They manage to change my room when I requested. The next room is almost the same. slightly better.I think they need to do a maintenance on the water tanks and pipes.

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Condition or maintenance of the hotel is very poor.

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The hotel's room is good for the price I paid for. Just that the fixtures and fittings a little old. Other than that, it's a good hotel to stay, especially for people who fly there for shopping. It's surrounded with all the well known shopping centers. Namely, Sungei Wang, BB Plaza, Lot 10, Low Yat Plaza, Pavilion, also connected the walkway to Suria […] KLCC. Very convenient and easy to pick up teksi. There's also LRT that can bring almost everywhere in town. Best of all, u can pick up great and famous hawker stalls in Lot 10 called Hutong. Lees meer

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Very central to all the shopping malls. Reasonable. good value for money.

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No help was offered, when my girlfriend and I got our money, credit cards and ID stolen. + Did not get the room as ordered.

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Perfect location, all the shopping malls, super market, restaurant, are just downstairs, nice street view, friendly service, will consider again next time.

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Hotel is highly recommended. Near to all malls and convenience to anywhere.

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Great location, right in the action, however it is in need of improvement, ie carpet poor condition, hot water for shower not always easy to get. Poor lighting in bathroom.

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The mattres is lumpy and the internet connection is very slow even G Mail didn't load all features. Even though we cecked in around 6 pm, room was not ready

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It was abit disappointing as I had change room twice due to the condition of the room. Bed did not have sheets n second room which was given , room door key card access panel was very loose n wasn't safe. The last room was nice however again no bed sheets below on divan. Iron did not work. No coffe n tea amenities in room. Bell stAff did not assist […] when changing rooms at midnight. Receptionist all need more training in communication skills.overall was a disaster. Lees meer

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A convenient hotel near Bukit Tintang monorail station. Walk distance to many of the shopping mall for example Time Square, Pavillion ,Lot 10 etc. The choice of the cable TV programme limited. The room was old and under the bed was not vaccummed. I asked for a non smoking room but most of the time the smoking smelt was strong. Check in very slow taking […] their own sweet time. Check out very fast. Lees meer

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At first they can't retrieve hotel.com booking in their system so they need to collect SGD300 deposit from me. 3days later they are able to retrieve so I can take back the deposit. Initially I book from Agoda & cancel it but they able to retrieve agoda's booking. Upon checking-in I ask for double bed room, i know it subject to availability but i book […] the hotel few days before. And they did not go the extra mile to get for us. Normally I call for room service they will change a new bedsheet, blanket and pillowcase for me but I look at the person who change for us. Notice that he did not change the bedsheet and blanket, he use back the same one but arrange it nicely. Lees meer

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The staff were friendly and accommodating. The carparking was by jockey system, and at reasonable price The breakfast was O.K. for both local and Western. The location of the hotel is good.

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I came from New Delhi, boioked this hotel online and in my view it is Good hotel to live in, nice location and over all a must stay...

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No comment

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a convenient hotel, ideal location....you can easily walk around the city from the hotel. welcoming, friendly & helpful staff. felt the rooms need updating as they felt dark & old & they are very basic (we expected more as we booked executive deluxe room) friends we travelled with found things broken in their room too very expensive compared to other […] bookings made in malaysia...booking for return to kl after 6 days in penang we got 5* le meridien for only £5 more per night! reccommend you look for better deals Lees meer

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the hotel was in a perfect position in the golden triangle but just on the outskirts so not as many street noises to be heard. Was very close to a great little shopping centre and a 5 minute walk to the big Times Square and the Pavillion shopping centres. The room was clean and comfortable and nicely air conditioned.The 2 bottles of complimentary water […] was very appreciated every day.Hotel close enough that you could go out in the morning and come back for a rest them out again in afternoon and the evening. It is near the Bukit Bintang monorail stop so very convienient to catch to other sights. Lees meer

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Bra, prisvärt hotell! Engelska på hotellet var sådär men trevlig personal, bra frukost och kanonläge!

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부킷 빈탕에 자리잡고 있으나 낡고 오래된 호텔임. 처믐 방문자들은 찾기가 어려움.

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Wir haben das Hotel Royal vor allem wegen der ausgezeichneten Lage (direkt neben der Monorail-Station Bukit Bintang gelegen) gewählt, sind aber überrascht worden, wie grossartig das Hotel und der Service waren. Überaus freundliches Personal, tolles Frühstücksbuffet etc

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ホテルからクアラルンプールタワーや町を一望でき景色を楽しむことができました。 近くに伊勢丹やショッピングモール、ツインタワーがあるので買い物も楽しめる場所にあり便利でした。 ただ内装工時をしているのか朝の9時あたりからすごい工事の音が鳴り響き目が覚めてゆっくり遅くまで寝れなかったのが残念でした。

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Överlag bra för det priset! Nära det jag ville besöka. Det enda negativa var att det inte ingick wifi utan det fick köpas till, vilket var väldigt dyrt... Mottagningen på wifi i rummet var dock bra, men sådant skall ingå! Skulle kunna boka det igen och även rekommendera andra att bo där, frukosten var även den helt ok!

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観光的にはロケーション抜群で申し分ありません。また、スタッフの方も皆さんとても親切で最高でした。 残念だったのがお部屋そのもので、クローゼットがちょっとカビ臭く、服を収納するには躊躇する感じでしたが、ホテルによくある小さいタンス？的なもの（いわゆる引き出し）が存在しませんでした。よって、クローゼットを全開にして収納しました。また、お風呂は、シャワーを出すと、トイレの横にある排水口から水が溢れ出し、毎晩大洪水でした（時間が経つとひいていく）。これは厳しかったです。全ての部屋で起きてるわけじゃぁないんでしょうが、不運でした。さらに、充電したくても電源が1つしか部屋にはなく、有線のインターネットなど完備しているものの電源が遠すぎてパソコン使うにも不便極まりない状態だったのにはビックリしました。ち […] なみにドライヤーも壊れていて動かず。。 同じ金額でもう少しましなホテルはあると思いますが、ロケーションが抜群だったということで2の評価とさせて頂きます。あまり悪い事は書きたくないのですが、せっかく抜群のロケーションなので、もっと良いホテルになればお客さんも沢山来ると思います。今後への期待を込めて、あえて率直に書かせて頂きました。 Lees meer

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場所はいいと思いますが、フロントは階段をあがるようになっていて バリアフリー的観点からはお年寄りには勧められません。 また非常ににぎやかなところなので静けさを求める人には向かないかもしれません。 しかし街歩きにはとてもいいホテルと思います。 夜ついて、朝チェックアウトしたのでさほど苦にはなりませんでした。

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ロケーション的には100点満点。買い物をして帰ってもすぐ荷物を置きに戻れるし、疲れたら少しホテルに休みに戻ることもできて、本当に便利！！ ただ・・・2泊したのですが2泊とも朝起きると洗面台やベッドの頭側の壁にゴキブリが・・・！！思わず硬直していると、さらにアクティブなやつが枕やベッドの上を走り回り、眠っているときもこんな感じでベッドを走っていたのかもと思うとぞっとしました。 ホテルのコンシェルジェの方も親切だったし、お部屋もきれいに整えられていたので他は言うことないのですが・・・。 この衛生面だけ改善してもらえたら他は完璧です！！

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No help was offered, when my girlfriend and I got our money, credit cards and ID stolen. + Did not get the room as ordered.

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LOT10のすぐ近くです。窓からはブキッビンタン駅が見え、遠くにはKLタワーとツインタワーも見ることができました。 全体的にはいいホテルだと思いますが、シャワーがぬるくて寒く、毎晩修行のようでした。 これだけが辛かったです。

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