The Fairmont Banff Springs in Banff

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For the price, its a bit pricey, but given the excellent service, it would complain. One of the issue that I have is that the windows are too small and you can hardly have any view from the hotel. Other than that its great hotel, probably the best around the area

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an absolute delight! We are already talking about when we might go back.

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Welcoming and Exceptional Service. Beautiful views of Banff. Well worth the price paid, and will definately be returning. Thank you Fairmont.

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5th Floor gold!!!! Fabulous!!!

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Total enjoyment, hope to do it again soon.

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If you make it to this little corner of heaven, treat yourself to a stay in one of the most historically significant hotels in Canada. Coming to Banff and not staying at the Fairmont is truly cheating yourself from an amazing experience in a grand hotel. Sure, some of the rooms are rather tight, but they are spotlessly clean and well appointed. Besides, […] you're there for the view!! Make sure you get a room at the back of the hotel which has a picture perfect view of the mountains. Finally, the service here is unparalleled. We splurged on the Gold level room and the quality of service was well worth it. Right from the time of check-in we were treated extremely well - and this with a pre-schooler in tow! No request was deemed too difficult, and we were always well attended to. This is a lovely old hotel and is very well run; treat yourself to an experience travelers from all over the world have experienced for over 100 years. Lees meer

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This was a nice, clean hotel with high quality service, with a wide variety of services.

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We had forgoten our luggage on checkout. They personally sent a young man to deliver our bags to us. 8 hour round trip. No charge to us. Now that's above and beyond!!!

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we were very disappointed,that when we arrived at the hotel at 3;45pm the staff told us our room was not ready and would not commit to it being ready for the 4pm check in time.when we finally found our room,because directions were very unclear,we were very disappointed to see a second rate room for the kingsly ransom of 509.00,I called to enquire as […] to a possible mistake of rooms and was assured that this was a deluxe room,one of the biggest. we have two small children and about the time theywere to be put to bed,this god awful banging started-extremely loud music.We called to the front desk at 10;30 pm,at our wits end,we were told things would be quiet at 11pm, that we were in the same wing as a wedding,don't you think someone should have let us know,no,at 12 it finally got quiet enough to go to sleep,the next morning we couldn't wait to check out.I purchased two 100.00 gift certificates and when I tried to redeem them was told that they were 3rd party and that the room had ben paid for by expedia,so they wouldn't accept them,now,isn't that a kick in the pants....after all that, in order to redeem our certificates WE HAVE TO DO IT ALL OVER AGAIN!!!!!! How do you think our stay was Lees meer

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Best vacation ever with my kids! Would highly recommend our itinerary. The falls, iceland parkway, jasper, lake louise. Will return.Probably the most beautiful scenery that one will ever see. Great little town. So much to see.

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fantastic

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I was dissapointed with the hotel. With all the hype this hotel has and the cost you pay to stay here, the upkeep and the current condition of the hotel is extremely poor. The spa looks to have not been improved, condition wise, in many years. The rooms have a Super 8 feel to them and the bathrooms are to be desired for as they too are no better than […] a large inexpensive chain. The staff and service was incredible. I liked that gratuity was included in all their services so that you didn't feel nickeled and dimed to death. Lees meer

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Faded Elegance I can handle, but the room had dirt all along the baseboard and windowsills. Also had some mystery "splatter" on the bathroom wallpaper. Other guests thought it acceptable to calm their crying baby in the hallway instead of their room. No plans to return, ever.

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The only complaint I have about our stay was the bed. We requested a king size bed and got a queen. Also they put us on the newly renovated floor and the bed was tacoed (sagged badly in the middle). Being on the newly renovated floor you would think the bed would have been new too. Other then that we enjoyed our stay and will be going back. It is a […] beautiful hotel. Lees meer

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A bit overpriced for what it is. Everything is extra, including breakfast/internet/parking. If you would like to use the spa/facilities I would recommend getting a cheaper hotel in the village (close to everything) and do the spa for one or two days. The outdoor pool is worth doing the one day at the spa.

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reception staff excellent- lounge staff impersonal and more interested in washing glasses and talking between themselves than paying attention to customers

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5 STAR PRICES WITH 2 STAR SERVICE. NEVER STAY THERE AGAIN.. NEVER!

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Wonderful building, nice outdoor spa and great fake castle like features. However, the hotel general standard is more like an average 3 star. I have stayed in many 4 & 5 star hotels around the world and this one has the lowest standards. My advice is spend your money more wisely. Go for a walk around the hotel grounds, then go to the public spa and […] then book into a quality hotel. Lees meer

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It just wasn't what we were expecting. we paid way too much money for a tiny room that wasn't even updated. Ontop of the cost of the room the wifi was another charge. As well our cell phones didn't even work to get any internet. We needed internet as the restaraunt we wanted to eat at didn't have a menu in the room, were told to go online to get it. […] The pool wasnt very clean either. All in all we weren't very impressed and disappointed we paid almost 400$ for one night. We had a better stay at the Best Western(they even included breakfast at half the price). Lees meer

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The only down side to the weekend stay was the in-room dining. We ordered in a meal on a Saturday night and for the amount that was paid the food was quite disappointing. Would recommend trying one of the many great restaurants rather than order in.

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Very nice hotel, but still short of being great. Nice location and amenities. However, we were not impressed with the service in the Italian and pseudo-German/Austrian/Swiss restaurant: slow and unattentive waiters, run-of-the-mill dishes, lacking in decor.

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very small rooms for a high price, valet is very slow takes over 20 minutes to get your car

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Fabulous location, excellent customer service. The food in the restaurants outclassed anything found in Banff itself.

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We recently stayed at the Fairmount Banff Springs. It was an amazing experience. The hotel and location were absolutely beautiful. I can't say enough. I have nothing negative to say. Awesome!!

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Great Hotrl, Great Service. Only problem Rooms are extremely small. Specially the bathroom. You could barely sit on the toilet nad close the door. The rest was OK as expected.

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The hotel was very busy yet the staff did an exceptional job.

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Fantastic experience at the Fairmont Banff Springs for xmas 2012. Staff were wonderful, the hotel was well kept and well equipped.

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I was a little worried about this reservation when I made it because I saw some questionable reviews, but it was stunning and beautiful! It was just the romantic weekend we were looking for. The restaraunts are fantastic. I thought the italian restaraunt was delicious and classy. Breakfast at the grill was god but WAY to much money, could have had the […] same thing at a golden corral however the views were phenomenal and I guess thats what we were paying for. The hot spring pool was very wonderful. We loved walking and exploring the hotel. Lees meer

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Only complaint is don't order chocolate covered strawberries because the chocolate tastes like wax... Other than that a gorgeous hotel and top of the line service

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As a family of four we felt we were treated excellent at all times during our stay and our girls thought it was amazing to have the chance to sleep in a beautiful castle. We will for sure stay here again when we come to visit Banff!

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As a romantic weekend away without kids, we had an extremely comfortable bed, outstanding staff from the moment we drove up until we left. The spa was well worth attending as we both sat in the mineral baths and simply relaxed in style which was followed by a warm hot chocolate and home made cookies. I would strongly recommend this place! We stayed […] in a king suite with a mountain view on level 6. Lees meer

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The Fairmont Banff Springs has the most amazing service! There's not one thing that we could complain about, other than we couldn't stay longer!! The staff were amazing! The bed was SO comfortable! The food was delicious! The hotel was super clean and the decoration was fabulous! We really can't say enough great things about this place!!We will definetly […] go back!! Lees meer

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The staff were most attentive, polite and professional. Cost of wifi is too high. Cost of parking is too expensive. Should be included in the already high daily rates. Dinner and breakfast were truly amazing, as was the service

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The hotel interior is as beautiful as the outside! Really enjoyed the food and atmosphere at the hidden away Grapes Wine bar.the view from our room was also amazing.

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A great hotel, a real experience, the room is a little small but still worth staying here as there is so much to see & experience in the hotel . Paying for internet was a negative & parking but we joined the Presidents Club which gave us this for free which was great.

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A nice surprise when we arrived was our upgrade to the Gold Floor. We had cozy room, with an exceptionally comfortable bed. The only somewhat negative aspect was our room was quite cool and I had trouble sleeping with no fan or white noise as the people across the hall were loud. I just adore this hotel, so we spent the entire weekend exploring and […] taking in the spa experience. The staff were so friendly, and we had a nice private lounge with a great continental breakfast each morning. Lees meer

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Very friendly staff. Wonderful spa and very good gym/pool area. The outside pool was fantastic. Went to the sushi restaurant on site and it is the best i have had so far. Great stay.

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Very nice hotel. Take lots of cash, beers and food extremely high. Not a real big fan of paying $25.00 a night for parking. Spa was excellent, really enjoyed the treatment we received.

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Lawrence in reception gets special praise from us. He went above and beyond to make sure my guests on this trip were in a wonderful room.

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The front desk clerk frowned her nose when her computer told her we booked through expedia for our reservation. Somewhat pretentious hotel which doesn't compare to truly 5 star hotels like the Ritz-Carlton. Although you can't beat Banff for its beauty. The hotel does have a castle feel to it. Our room had no air conditioning and was hot at night notwithstanding […] it was October. Lees meer

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