The Westin Europa & Regina, Venice in Venetië

Hotel is close to all must-see sights and convenience to and fro by taxi to the train station.

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The hotel staff were quite mixed - some would help and some would not. They even forgot to give us an important message

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Spectacular! We have stayed at several different hotels in Venice and this one was more like a fairytale.

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Dingy, decor in room and residential corridors. Needs serious updating. Most importantly, staff particularly the reception and concierge staff (also wait staff) were downright rude! Coffee makers are not allowed in-room for fire code rules - complimentary morning coffee should be offered for guests!!

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My boyfriend I spent Christmas in Venice. Our room was clean but old looking - outdated wall paper but very comfortable bed and really elegant bathroom. Mini bar is outrageously priced - 10 euros for a can of coke. We ended up stocking up from the snack bar by the hotel. Do not order room service, if you can avoid it. The food isnt all that great, its […] overpriced and the portion is much smaller. Plus the guy bringing up the food didnt like the smell of smoke (we had one cigarette in the room) and had an attitude about it. If you want to order something - the hamburger was pretty good and the fries too. The cesar salad is not a cesar salad. It tasted really bland. Overall the hotel has class in the ambiance of the hotel, the staff at the concierge and front desk were friendly. To take a water taxi from the bus terminal to the hotel was approx 60 euros. If you can barter less then more power to you. We ended taking the water taxi from the Rialto Bridge back to the bus terminal and it was 50 euros. The Rialto bridge is not that far...you can just cut right across some alleys and youre there. I love the view of the cathedral at night. Lees meer

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There is no Internet in the room. You have to go to the lobby... If it works, they charged u €12 when is over half hour. Plus, I made a local phone call, they were trying to charge me €5...And, the cleaning lady knocked door again and again, later even called my room in order to do her job, even after I told her I was trying to sleep and please do not […] disturb me... Hahahaha, later on, she told me that it was my fault without putting the tag out. The lights on the door has different meaning at this fancy hotel.... Overall, if your body is still in America time and u are trying to take a nap after lunch, then good luck! Second, if u are a Asian woman alone, then u really need to check u bill before u sign u name..., hahahaha Lees meer

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Our stay was very pleasureable. The rooms were very spacious (unlike your typical european hotel room) and the staff was amazing. My only complaint would have to be the ridiculously expensive prices in the hotel restaurant compared to other venetian restaurants around town. Average food & ridiculous prices... So do yourself a favor and don't eat at […] the hotel restaurant, unless you want to spend a lot of money. Lees meer

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This is a four star hotel with two star service. We have stayed here before, and always enjoy the location on the Grand Canal. But they seem to be going for quantity over quality. They have become a staging area for cruise ship passengers and other high volume tours. The volume of guests seems to be overwhelming the staff - leading to very perfunctory […] service. The notable exception is the concierge service, which is excellent with outstanding knowledge of local restaurants and events. Lees meer

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Elevator made constant noises effecting our room that we asked to fix many times but not addressed till the last night of our stay. No iron in room and will not let you borrow one. No coffee machine in room. Hotel exchange of money is sketchy. They round down even .77 they will round down. Restaurant : 36 dollars cover for 3 people for dinner bill […] that was 58 dollars.... Lees meer

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Expensive and very bad service, the room 237 the hollway smell really bad. I do not recomend this hotel.

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A lovely hotel with old world charm. It's amazing to get off a gondola at the entrance to the hotel and be greeted by welcoming staff.

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If you are going to Venice don't stay here! We arrived @11:30 in the evening by water taxi from the airport to the hotel dock. No help was in sight to help unload the luggage from the boat, Understandable since it was late in the evening. The check-in counter is way in the back which does really make sense and I noticed a monitor which viewed the dock […] entrance but no came to assist us. We found the the evening staff to be disrespectful. Once checked in the bellhop took the lightness bag which had wheels and left the rest for my wife and I (really?). Getting to the room we found it to be clean but cramped with black marks on the wall. The shower ceiling was kinda nasty. Calling to the front desk I explained the room wouldn't do and was not what I booked on line. The reply was simply, "the hotel is booked solid and there is nothing we can do." The following morning I complained once again, the manager explained they would move us to another room.Since our stay was only two nights, it didn't paid for us to repack our suitcases and then unpack once more. Bottom line... Send the night staff to a customer relations class!! especial Marco at the front desk! Lees meer

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Only criticism was overpriced food and drinks. The breakfast buffet was extremely expensive. Apart from that it was an excellent experience.

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Very bad service, staff not so helpful in any sense. Not worth the price at all as there are many options nearby that are cheaper and same service and location. rooms ok but conditioned air very very poor....

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We enjoyed our room and hotel restaurant so much that we had to force ourselves to leave the hotel each day. We paid extra for the canal view and it was well worth it. The hotel bar and restaurant overlook the canal and was sublime.

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This hotel is in great location, room were clean. Hotel staff -- don't expect any assistance form them -- as they don't believe in customer service. You have question ask elsewhere.

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My husband and I recently spent five nights at the Westin Europa and Regina in Venice. The location of this hotel is exceptional. The views of the Grand Canal provide an ever-changing backdrop in this spectacular city. Our room - Deluxe Double Grand Canal View - was very large and comfortable with a couch, two side chairs as well as a desk and chair. […] The bathrooms are small be nicely appointed with huge towels and excellent bath products. The Heavenly Beds are just that - heavenly! The hotel staff was always extremely helpful and courteous and provided help in navigating what can be a very confusing city. The restaurant offers "The Venetian Cooking Experience" on Sunday afternoons, which we thoroughly enjoyed. The chef demonstrated techniques and the maitre d' translated (since our Italian is very limited). It was a fun and educational class - followed by lunch of what we had just seen prepared with wine pairings. Luckily we were joined by a delightful local Venetian lady, making the experience even more enjoyable. I'm sure the outdoor bar and dining spaces are wonderful in warmer weather. If you have an opportunity to stay at this great property - DO NOT miss it! Great Stay! Lees meer

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The hotel was very nice, although the hallways were a bit run down. The rooms were a perfect size, nice closets, great bathrooms. The bar is wonderful, with very nice bartenders.

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Over all was good!!! But the check-in was regular and the Concierge service more a less. Location was perfect and room type too. And the service at the Bar was very good!!!

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This hotel offered a room with a "grand canal view". The room was small and the view out of the small window was ok if you opened it and hung out of it. This hotel was very expensive for what was provided in comparison to the other 4-5 star hotels we stayed at on our European journey this year. I would not recommend this hotel. It is not worth the  […] price. Lees meer

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Spent 3 nights at this wonderful hotel. Staff was helpful, food was great, although pricy. Location is convenient to walk to all the great VEnice sights and is right on the Grand Canal. Lovely spot to have breakfast and watch the canal happenings. Had a 17 year old daughter with us and we had a suite room with a place for her bed. Worked out well for […] us. Also have a relationship with the Excelsior Hotel on LIdo island and allowed us to take a free boat there and explore LIdo Island. My daughter really enjoyed the beach there. Lees meer

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So I stayed in one of their "newly renovated rooms" with a terrace and it was over priced for what I paid for as well as the staff is not a 5 star quality of service, very disappointed, stay at the Baeur hotel next door, seems much better

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It is definitely not a 5 Star hotel.

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The hotel was great, but the dining experience was horrendous. Overpriced, food quality terrible, selection terrible. One would think that at a 5 star hotel like this the restaurant would be at least decent, but ABSOLUTELY DO NOT EAT THERE!!!

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Hotel is in a nice location and has a nice lobby. Front-desk reception was not as cordial and accommodating as expected from previous Westin Hotel experiences.

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I was a little worried after reading some of the reviews but we loved our stay here. Wonderful staff. Very nice room and quiet. Very accomodating. Overall great value and couldn't be a better location

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良かったところ サンマルコ広場のVolaInBus停留所から近いため空港からのアクセスがいい。 部屋、バスルームが広い方なのだと思う。 朝食会場のレストランがカナルグランデに面しており対岸のサンタ・マリア・デッラ・サルーテ教会を望める。 良くなかったところ フロントの方たちが接客しながら従業員同士のおしゃべりを続ける。 額の中の絵がずれていたり、部屋のシャンデリアの一部が取れていたり、ロビーの調度品の置き方にも美意識が感じられない。 朝食ビュッフェはヨーロッパのホテルほとんどがそうなので当たり前なのだろうけど生野菜がない。値段が安くないので期待していたがシャンパンや各種スムージーがあったり飲み物は充実していたがチーズ、ハム、ベーコン、卵など普通だった。パスタ、リゾット、スープなどはない。

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Sono tornato in questo ottimo hotel dopo qualche anno con la mia famiglia e nulla è cambiato, perfetto!! Personale molto gentile e disponibile. Ho avuto un piccolo probblema risolto in modo impeccabile; camera con vista Canal Grande magnifica ( 206 ). Posizione perfetta. Complimenti

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１４泊１５日のクルーズの後、ベネチアで下船したため、１泊しましたが、ベルボーイが部屋まで運ぶ際にトランクの一つを傷つけ、クレームしたところ、マネージャーが日本に帰国後に保険会社から必ず連絡すると約束したのに、なしのつぶてです。約束をキチンと守って欲しい。これではウェスティンの名前が廃ります。高級ホテルとは言えません。ウナギの寝床のような奥まったところにある部屋も古くさく、清潔感がありませんでした。フロントやコンセルジェの対応も事務的、クルーズのサービスが良質だっただけに、このホテルの質の悪さが際立ちました。ともかく壊したトランクの傷くらい直して欲しいです。無責任さに驚くばかりです。二度と泊まりたくありません。

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チェックイン時に朝食付をお願いしたのに朝食付いていないと言われプリントを見せようやく納得してもっらった。場所が分かりにくく困った。チェクアウトの時に市民税を３泊２人分３０ユーロ取られた。プリントには、今回の旅行期間中は５０％オフの１５ユーロなはずなのにおかしい。

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サンマルコ広場にほど近い5つ星のホテル。 歴史ある建物で少々古く遮音性には難がありますが、よく手入れされていて清潔だとおもいます。 ヴェネツィアのホテルは宿泊費が高いので評価が難しいところですが、ヴェネツィアでなければ価格にそぐわないホテルと言えるでしょう。 部屋のテラスに出ればグラン・カナルやサルーテ教会を間近に眺めることが出来ました。部屋は広くはないですが寝具は清潔でとても寝心地が良かったと思います。 宿泊するならぜひテラスでの朝食をおすすめします。ビュッフェで45€/人、コンチネンタルで25€でした。こちらも価格は高めですが、ここのテラスのロケーションはそれに見合うものであると思います。昼や夕方にこちらでカフェもできるので朝食でなくても利用できますが、朝のグラン・カナルの船の往来やサルーテ教会の向こう側から朝日が差し込みそれを眺めながらの朝食は格別です。味ももちろん美味しいですし、ビュッフェではプロセッコのスパークリングワインもあります。またフレッシュジュースの種類が豊富で8種くらいはありました。 […] 昼間に何度か部屋に戻ったのですが、ハウスキーピングスタッフが返事をしているにもかかわらずドアを開けて、Oh, Sorry!というのが2度もありました。 Lees meer

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en realidad lo referente al hotel es penoso ver como utilizan publicidad engañosa y uno se crea falsas expectativas , la limpieza mala, el minibar estaba con botellas vacías......en fin...

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Är mycket nöjd med allt från rum ,service ,lunch i baren ,nyttig frukost om man vill, hjälpsam personal. Tysta rum aircondition. Kanon helt enkelt!

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水上タクシーでチエックインでは、ポーターもフロントも気持ち良い対応でした。 半年前の予約時、エクスペディアにグランドカナル側の部屋希望していましたが、 スタッフは全くノーチェックでした。案の定反対側で確認しなかった 事を後悔しました。 ただムラーノ島に行くのに水上タクシー頼んだらホテルの水上タクシーを 貸切で使わしてくれたのは良かった。 部屋の掃除か夕刻なくて、深夜に帰ったら、昼過ぎ外出時のままの 状態は五つ星ホテルでは初めてでした。朝食はレストランが素敵で非常に美味しかった。また行きたいですね。

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EL Servicio de la recepcion no fue muy bueno y lento y el precio demasiado alto para lo que era la habitaciony el intetnet to tan bueno ,muy bien situado

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We have stayed for one night in this outstanding Hotel. We booked the Grand Canal View Room four months prior to our stay. First we were proposed not very nice room on the first floor of Regina (it has also ground floor). So the view was obstructed and the room was not good enough to stay at and looked crummy. That is why we had to request the Reception […] for another repaired and renovated room, also explaining that the booked Room was the present from my son to my 55th birthday anniversary. Only after that the Hotel satisfied our request and provided us with the beautiful room on the fifth floor with the Grand Canal View. This Room was not large at all but had the rather spacious open balcony (loggia) with two deck-chairs and a table. So we could admire the Ships coming in and out Venice through the Grand Canal. The Hotel has very nice location only 4 minutes away from San Marco Squire. It is a very expensive and high-status hotel. Nevertheless we liked it very much. Lees meer

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Très bel hôtel, bien situé. Personnel attentionné, chambre spacieuse, restaurant sur le Grand Canal très agréable pour le breakfast ou le diner. Un regret : la chaine Starwood Westin a vendu ses deux hôtels du Lido (Excelsior et Hotel des Bains) où il était bien sympathique de passer quelques heures à la plage ou à la piscine.

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