CASTLE KONA BALI KAI in Hawaï (The Big Island)

We arrived about 11:30PM and there was no one there at the desk. After looking around we found a sign that said to pick up for late check in. The person who answered the call was not familiar with the hotel and could not tell us where are building was, just that it was across the street. The building were poorly marked but we eventually found our room. […] It was not to clean and out dated. Fortunately we only there one night. It was right on the main street and very noisy. Lees meer

Loved it. Although we were not on the ocean side, it was still just fine. We could use the pool and go over and watch the sunset.

"Partial ocean view" actually means "you can see some waves if you look down a walking path, past a building, across a street and under another building". "Queen or King bed" only referred to the pull out sofa as the bed in the bedroom was a double. "A/C in unit" worked great for the living room and kitchen area, but the bedroom (with the small bed) […] was sweltering even when the rest of the place was freezing. The grounds were nice and the jacuzzi was relaxing. It's a bit pricey and pretty far south of downtown Kailua-Kona. Also, we checked in late and were told to pick up the phone by the front. We pulled up to the locked gate and I stuck my arm through the gate to fumble for the phone. Eventually a woman picked up and took about 15 minutes to find my reservation (booked a few weeks in advance). She finally found my reservation and listed my room number, building number, and lockbox combo. I confirmed these numbers with her and it ended up that she told me and confirmed with me the wrong room number (117 instead of 171). She didn't know where we should park or any other info. We wandered a bit until a security guard helped us. We found a parking spot sort of near our building but someone was parked in our room's reserved spot (once we figured out our correct room number). Not worth the price or hassle. Also, based on other negative reviews of this property I bet someone representing the hotel will respond to my comment with backpedaling and excuses. Lees meer

We stayed across the street from the hotel and pool the room had a full Kitchen The bed's Mattress was uncomfortable No maid service You had to PAY for clean towels!!! I'll stay somewhere else.

My wife and I stayed at the property for 1 night while traveling the island. We had an ocean-front room and it was very nice. The staff was also very nice and we absolutely enjoyed our stay.

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