Extended Stay America - Anchorage - Downtown in Anchorage

They accused me of being loud and our friends running down the hall and thst wasn't us and then kicked us out 3am I had no where to go. I was highly upset.when u accuse someone at least investigate if it was that guest or not.

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The room was okay size and we were on the top floor. However, the pillow cases doesn't look cleaned. It's the first time I've been in the hotel that was dirty inside the building, dirty hallways, stairways and even in the elevator. So disgusting but I guess you get what you paid for. The only good thing is downtown. Accessible to many business establishments. […] I didn't know you have to pay parking fee. The only good thing is the lady didn't give good direction because she said, she's not good on giving directions. So, she voided the parking fee. Thank you. Lees meer

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The hallways reaked of smoke, though the hotel boasted that it was non-smoking. The walls were paper thin, with outside noise and the hallway traffic were quite loud. The room was over warm leading me to discover that the air conditioner was just airplane that couldn't quite take off, but was stuck in take off mode.

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This hotel sucked .. All the gym equipment was broken . The parking around the hotel is a dam joke! who in there right mind charges ten dollars for you to park at the hotel your staying at .

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I travel for a living so I am looking for something reasonable and conviencent. This is a old hotel. I had to shut my heater off and leave the window open for 2 hours to cool down. The snow plow ran under my room from 2 to 3 in the am. I was personally very dissappointed from my standpoint. It is close to town however I have a car to get me around. […] My room did not look like the pic on their website. Too noisey! I an not going to use them again. The front end was very friendly. The extra $10 for parking was a rip off as they do not have anyone watching the lot. Lees meer

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The stay was excelent.as suprised to find out about the ten dollar fee for parking, that was not advertised on Hotel.com.

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I had an extremely positive experience at this hotel. I found the room pleasing, with a microwave and minifridge, and clean bathroom. But what I enjoyed most about this hotel was the staff. When I checked in at night I informed the front desk staff that I was here for a job interview, and she was very accomodating with parking (you have to pay $10 a […] day to park in the parking lot) and just very supportive of my job interview. The morning staff was even more of a cheerleader for my success at my job interview. They helped take my mind off of being nervous about the interview and created a really positive atmosphere. Lees meer

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this hotel was dirty and gross worst hotel I have been in ... the room was dirty burn holes alot of burn holes ... the furnature was beat up and broken ... there was a burn mark on the comforter on the bed from them ironing it ... i never took my socks off (even to shower that should give you a hint on the bathroom) they had a pool and hot tub and the […] was the number 2 reason i picked that hotel but when i got there it had been closed for whatever reason cleaning matanence and was on week 2 of being closed ( per the notice dated on the pool door) the only good this is it was close to my work function . oh and when i pulled in to the main drop off check in area there was about a 6 inch drop and I did som damage to my car because of it! I will never stay there again! Lees meer

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Helpfulness of hotel staff was excellent. When I got to the room there was one lamp not working and the alarm clock alarm was not functional. the staff took care of the problem immediately. This is my second stay here.

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I did not like this hotel at all. I was a female traveling alone and really wish I would have spent an extra $30 or $40 to get a nicer place. The other people staying here were a bit sketchy (loud yelling in the hallway at night) and it was not very clean. I just didn't like it and didn't feel super safe. Maybe good for men or couples, not good for […] single females looking to go budget. Plus the parking situation is horrible. No parking at all. Lees meer

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The room was clean. No complaints there. They charge for parking and their lot was full, so I had to find a spot on the street and start feeding a meter after 9 AM. The free breakfast was uninspiring. Plain bagels and fruit that was about to turn.

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We had some issues with checkin. We were told room was not ready before 3 and to have a seat in the lobby area. We sat for several hours, ignored by hotel staff. I watched another guest enter and check in immediately. When I asked the front desk why she said oh, I didn't know you were waiting on a room and proceeded to check us in. Not sure why we were […] made to sit there for 3 hours. Lees meer

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Great place to stay especially with kids:)

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Minor maintenance issues. The shower handle was loose and the plumbing was a bit loud when used by other rooms. My guess is the plumbing is not properly vented for make up air so it causes a gurgling sound during high use times.

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beside that the word deluxe the logo which is misleading, the hotel dose not meet a 3* standard. the minimum of shower gel and a hair shampoo has to be picked up at front desk. the desk clark at the check in should not work at the front! no welcome not one nice word just "functioned" in routine of a official. the clerk at check out was much better

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Hotel had a broken elevator , my room on third floor, and I was traveling with three heavy bags-going salmon fishing in the bush for 7 days. Rec'd no assistance or remuneration for the big inconvenience.

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Great staff great location everything else was poor

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Half-way through our stay the only elevator broke, and so did the hot tub. Room was OK, beds were so-so. There is no maid service unless you have been there over one week, although you can get fresh towels and sundries at the front desk. Breakfast consisted of bagels, coffee, and semi-fresh fruit. Staff was very friendly though. And hotel is located […] within walking distance of all of downtown. However, the clientel of the hotel was sometimes a bit sketch. Lees meer

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This is a good extended-stay place, but amenities/services are lacking. The sole elevator of of this 3-story property was out of service at arrival on a Saturday afternoon, to be repaired only by Monday. The (paid) parking lot was full, and street parking was not easy (though metered, parking is free on the weekend). Was offered a similar room on another […] property several miles away. Turned it down, taking a 3rd floor room Lees meer

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Hotel is very close to Anchorage Museum and to the 5th Avenue Mall, has a really friendly atmosphere AND allows dogs. No dogs with us but its good to know there is a good-looking hotel that takes them. Only draw back is parking is a bit limited and you have to pay extra for it, but the location is pretty much worth it when you realize you don't have […] to drive once you park. Lees meer

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they were replacing the carpet and the place was a mess in the hallways and should have just closed it down instead. the only reason to stay her is location to downtown the male driver that picked us up was very helpful but the women behind the desk didn't seem to care much

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I would not recommend this hotel. It was old and dirty. Limited maid service. Road work outside the window, Had to pay more for parking. Some man in a room was beating up his wife and the children were crying, I called the front desk for them to know and to call the police. I am sure that I would of got a better deal for this dump if I would of called […] and made the reservation myself. I would of ask for a refund and went to another hotel but I booked on-line with expedia. Lees meer

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Not a nice hotel at all. I was surprised at the quality when I arrived based on some of the "positive" reviews I saw when booking the hotel. When I checked out, the front desk person asked how I enjoyed my stay. Not in the mood for complaining, I said "fine". She said, "Oh great, would you fill out a good review for us on TripAdvisor" and handed me […] a slip of paper with the instructions. I now see how they were getting an inappropriate amount of "positive" reviews. Our plane arrived at midnight, so I was really only looking for a bed to sleep in. So, the hotel was fine for that. But, I think the reviews unfairly make the hotel sound "excellent" which it is certainly not. Lees meer

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Location is convenient but the room was not ready to stay -missing a lot of things like soap, sampoo, and others. Have to call the front office o get it and clerk was not in mood of serving guests. Not hapy person

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I was there for 7 days and not once did my room get cleaned. We took out our own trash daily. Got clean towels daily. I am very disappointed

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First off the place is dirty. Secondly, they don't clean your room every day! We stayed there for 10 days and had to vacuum our own room, take out the trash and get fresh linen and towels. CRAZY! We would have checked out but all the other hotels where sold out, bummer. Worst ever hotel experience!

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The staff were the best; thats it. Breakfast was bagels every morning with coffee no drinks for the kids no juice or water. Building next door was under construction very loud no towels in pool. Pool and hot tub cold. Then you have to pay 10 extra dollars a day to park there, use it to book a nicer hotel :(.

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There were terrible stains on the floor. It was as if someone had come in after housekeeping and showered, there was dirty clothes 0n the bathroon floor, an empty soap wrapper in the tub and beads hanging over the hair dryer. Also stuff under the bed. Not a pretty site. I would not stay here again and it was not cheap!

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Staff very friendly and helpful. Our room was clean and comfortable.

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we enjoyed the hotel. It was a good size, clean. They gave a good continental breakfast. The location is amazing.

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Love Alaska but won't stay there again. Frebreeze is not a SANITIZER!!

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This hotel has beds that are not comfortable at all. The hotels is very loud noisy creeking from the floors above. The ceiling fan in my room was so loud when running it vibrated the ceiling. Horrible stay and paid 10$ for parking.

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My husband and I stayed one night at this hotel before we ran the Mayor's Half Marathon. We asked if we could have a late check-out so we could come back and take showers. The front desk explained (rather rudely) that the absolute latest check-out was at noon. We hurried back after the race to take showers only to have someone call our room at 11:25 […] and tell us to hurry up, and that we should have been out by 11:00. Next time we will pay the extra $ to stay at a more accommodating hotel! Lees meer

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The stay was ok. There was a generator or something on the first floor that made constant noise all the time. It was bothering. The stay overall was ok. There was no maid service the whole time of the stay.

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No pots pans silverware or any supplies in the kitchen. Parking sucks

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Ran out of hotwater every morning. No pots or pans in kitchen and bed was awful. Wont stay again. I must say he staff was very nice and I felt bad they had to work there.

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I can't actually find anything wrong with this hotel, it's just too expensive for what you get. What you get is a decent-size room that's well-kept, comfortable, and has a stove and microwave. I was sharing a room which helped keep the cost down, but if I was on my own I wouldn't rush to stay here. Oh, and it's also got a pool, hot tub and exercise […] room, which I guess are fine if you like those kinds of things. The free breakfast (bagels and apples) was OK, but you wouldn't want to live on it. Lees meer

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Staff was pleasant and helpful. Breakfast was a little light. It was fine for me (middle age man) but would not have been enough for teenagers. Beds were fine. No shampoo unless requested caught me by surplrise.

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The hotel can only be accessed through the front doors, the rear door is broken with sign from Mgmt that says (sic)," if you try to use this door, you will be charged for the damage", and the side door is inoperable with your room keys. 1 room service for a 6 day stay, carpets are dirty, but room was reasonably clean. Wifi worked well, parking is not […] free, you must pay 35.00 a week to park in the hotel lot, which only has 10 spaces and 2 handicap spaces, or another parking around the corner. The hotel works for anyone who is on a budget, few amenities, but good if you need a bed for the night. Lees meer

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That hotel is the biggest hole that I have ever stayed in. I would not recommend it to anyone. The gal at the front desk was new and inexperienced and received no help from her Supervisor when I was checking out in the morning, even though she asked at the time. The first thing we saw when we arrived was someone with their dog by the front door taking […] a dump. Lees meer

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Clean room, Nice staff, but lots of noise that night from late, young check-ins.

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When we arrived, we were told they were overbooked and that they had booked us into another hotel. Getting into a room at the other hotel, Quality Suites, took about an hour, as we had to wait for our room to be cleaned, which was time we could not spend doing something in Anchorage. The next morning, we had to wait again to see if we were supposed […] to go back to the Extended Stay Deluxe Anchorage Hotel or stay at the Quality Suites, where they had rebooked us, so that was more time lost that we could not spend doing things in Anchorage. Quality Suites was great, but I would never book into Extended Stay Deluxe Anchorage Hotel again. Even though they paid the difference between our room at their hotel and the cost of our room at Quality Suites, it was still a very frustrating experience, especially when we only had three days to enjoy Anchorage. Lees meer

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