Hilton Garden Inn Dallas-Allen in Allen

The hotel was very nice and the room was very clean and the beds were very comfortable my only problem is the pool was VERY dirty and my daughter couldn't hardly swim in it the eating area was too small and crowded and we couldn't get breakfast because there was nowhere to sit so we got breakfast elsewhere also they don't tell you upfront that they […] charge a $30 fee to your card if anything happens to the room I was very disturbed by that regardless if I get it back or not I would like to be aware that you are putting it on my card the time of my check in other than that we enjoyed our stay and would come again Lees meer

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I will surely book a stay with you again. Was very pleased with everything. I would only ask that a complimentary breakfast accompany the room fee.

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Two things you hope for... A good bed and a chance to watch a movie in it. This hotel had neither. Service nice and friendly...restaurant overpriced and breakfast not great. The positive is its right off the highway but I won't return.

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We had an enjoyable stay at the Hilton. We have stayed at this hotel on a number of occasions and have always been well satisfied.

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Our stay at the Hilton Garden Inn Dallas-Allen for a football event was really nice. The only dissappointment was how hard the bed was. After traveling 7 hours from Memphis to Dallas in a car, I was really looking forward to the pleasant sleep experience I always received in the past with Hilton. Unfortunately, I was not aware of the new adjustable […] beds that were in place and thus had the hardest best in the world. I noticed the information as I checked out the next day. I mentioned to the front desk clerk that maybe they need a standing display that mentions this near the elevator or in larger view at check in. She said that I was not the only person who was not aware of the change. She also mentioned that there was suppose to be some type of information on your bed as you arrive in the room. I explained that my room did not contain this information. I will continue to stay at Hilton Brand Hotels, but suggest that maybe this be mentioned by the front desk clerk as part of their welcome during check in. Everything else about this facility was outstanding! Lees meer

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Overall, the hotel was pretty good. Was a bit surprised that I had to pay for my breakfast instead of recieveing a free one, but oh well. Big selling point of the room was the whirlpool, thinking I'd get the chance to unwind in there for a bit, but was severely disappointed when only one of the jets worked in the tub. Overall, would stay here again, […] just not in one of the same rooms. Lees meer

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The Hilton Garden Inn was a great place to stay. I was on business, but I would recommend this hotel for either business or leisure. The staff and room were great. It's location is very convenient (right off I-35) to shopping and there are many restaurants close.

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Confortable Hotel. I had a wonderful stay of 3 days. Recommand it. The outside pool was heated!

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I love this Hotel. They even charged me after I had already paid expedia, but, have remedied the situation, and were highly apologetic. This Hotel is located close to many North Dallas attractions, like the Allen Outlets. I just felt like it was clean and comfortable.

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The only problem was we were double-charged by hotels.com and the hotel.

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I was running a 1/2 marathon at Celebration Park & it was very convenient. The hotel was VERY nice & the best part was a complimentary breakfast that was made to order. We were waited on as well. Also had check out at noon which was nice, as that is later than usual. Staff was super friendly and went out of their way to be extremely personable front […] the front desk, to the chef. Lees meer

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The room was clean, the beds were comfortable, and the staff was excellent. The jacuzzi was hot and felt great, and the gym had great equipment. I loved the location, as it was ideal for the Allen area.

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Staff very friendly. Excellent made-to-order breakfast. Convenient location. A bit noisier than most.

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The hot tub in the bathroom is awesome!!!

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Great location and friendly staff. The price for our stay was very reasonable also.

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Enjoyed the stay, clean rooms with comfortable beds. Great breakfast.

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Very enjoyable stay, clean, comfortable, and convenient.

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The staff was great and the hotel was easy to find. The room was nicely decorated, well maintained and the bed was super comfy. My only issue was that there was a lot noise in the room from the vent to the fridge to the neighboring room's shower.

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it was good--there for a sporting event

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The staff was so professional and so kind. From Ulyssis at the front desk to the Chef...to housekeeping, everyone was so personal and willing to assist.

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The hotel room smelled dirty and damp!!

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Easy to find, checking in was fast and easy. The room was pleasant but I was staying with 2 children who woke up hungry and they were expecting breakfast downstairs, I never checked that detail when looking for a room. I know now not to assume that every hotel offers a free breakfast.

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Good experience. Breakfast was good, thought the price was high

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the only problem had was fact wanted a no smoking room but evidently the room above us was smoking the smoke came through the vent in bathroom or from somewhere and the smell was bad other than that it was fine

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It was very good, as usual. We usually stay at this location when we visit Allen and it is always good.

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It was very good.

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Great stay and staff was very helpful, Breakfast buffet was amazing.

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The hotel is very well appointed. Perfect for business travelers. Onsite restauarant and bar as well as wonderful pool and spa are a great way to end your day. The staff is extremely professional and know no limits to cater to their guests. Highly recommend this property.

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Nice Hotel, close to the outlet malls and restaurants. The only bad thing I can say is the hallways and elevator were not air conditioned and in August it was miserable. I mean is it really that much more expensive to put air condition in the halls and elevator!

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Comfortable rooms & great location for our needs. The cookies & flavored water in the lobby afternoon's was refreshing. Nice breakfast.

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This hotel was very comfortable and clean. It was very easy access to Hwy 75 for shopping at the outlets stores in Allen, as well as several other very good shopping centers. It is also within a quick drive of pretty much any restaurant you can imagine.

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Maid forget to leave fresh towels.

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Location was great. Room was small. Go for the B&B package for only $4 more (we had 4 people).

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Upon checking in, I had asked to see if there was any way the front desk could check if there were any rooms available with double beds. I had booked through a third-party and because of that, there was nothing they could do, not even check. It was so busy, traffic wise that the level of customer service did not even meet expectations. Even though they […] were servicing a wedding, sports teams, and an anniversary party, the other people staying there not for an event seemed to be overlooked. I had asked for an extra pillow and the response I received, was "We're fully booked and do not have any extra pillows. If there are any available in the morning, we'll bring some up." ...Never received any pillows. If you want the customer service you are expecting, maybe try booking with them directly and you'll receive better than we did? Other than that, I wouldn't recommend only because there was so many people and the amount of traffic (people staying/booked) was overwhelming. Poor customer service for the price and quality of a Hilton Hotel... Lees meer

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I took my disabled daughter on this stay. They could not give us a room on the bottom floor or a room close to an elevator. Very inconvenient. Also, they had all the handicapped spaces roped off for maintenance which was a big burden on us. Will stay there again but without having a disabled person with me.

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it would have been ok if you would have given me accurate information.

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Met all my needs. Room was clean and the staff was nice and helpful. Enjoyed the food service in the resturant located in the hotel.

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The bed seemed firm but very comfortable. Although situated on a freeway the noise on the freeway side was not a problem. The drinking water in the lobby with the fruit in it was very refreshing

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Our room was not made up and services, i.e. trash, linens,towels, and cleaning were not performed on 1 June. We called front desk and one person was sent to perform the services at 10:00 PM that night.

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good

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