Hotel Universel Montreal in Montréal

The service was very impressive.

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Everything is good other than the pay parking and pay wifi

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We stayed here for 3 nights. The rooms were very clean. It's right next to the Olympic sights. It's only a few blocks from the Metro (Subway). The front desk staff helped us with anything that we needed. They were very knowledgeable about the city. When we first sat on the beds, we were a little worried. The mattresses seemed hard, really hard, but […] we all slept extremely well, so it ended up not being an issue. All in all, we had a great time there. If we decide to go to Montreal in the future, we will definitely stay here again. Lees meer

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Enjoyed my stay

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As we drove through the streets to get to our hotel, we weren't quite sure what to expect...the drive there was a little sketchy. But as we got out of the neighbourhood and closer to our destination, we realized we were really close to La Jardin Botanique, the Planetarium, Insectarium, etc...We pull up to the hotel and it doesn't look updated. It looks […] older-ish. But when you walk into the lobby, you realize that the outside is very different from the inside. The concierge and staff were really friendly, the lobby was clean and fresh, same goes with our hotel room. There is a restaurant that's attached/located in the hotel which was a little pricey. There is an outdoor swimming pool as well as a heated indoor swimming pool, sauna, hot tub, exercise room, etc...The hotel is a quick 15 minute drive along their "lakefront" to downtown Montreal, Chinatown, Old Montreal, etc...Overall, this hotel was great and we'd definitely stay here again. Lees meer

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The staff was great and very helpful in finding places to go. The only problem that I had,was that the movie system was messed up and I could not pay and watch a movie for my three day stay because it started on a Friday.They need to get a new pay for movie contract from another company.

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I stayed only 1 night but I was pleased with services. Front desk staff were very polite, helpfu, accommodating and friendly. Clean spacious room, comfortable bed, close to downtown Montreal.

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Make sure you clarify if you are getting a renovated room or an old room!

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This hotel was fine....nothing fancy. The TV remote did not work....but aside from that it was quiet....and easy to go in and out. Good location for me.

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I would definitely not choose this hotel again - the food was not very good, the halls and rooms seemed old...one elevator not nearly enough for the guest traffic, the parking token system was very inconvenient and the exterior is in need of a major reno...two thumbs down!

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What we needed and where we wanted to be, close to restaurant quiet surrounding. good value for the price we paid,

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Beds were very comfy. Sink plug was broken. Heater made too much noise. It kept me awake the first night. Overall a satisfactory stay.

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The hotel requires an overall update. As the staff was friendly (check-in, restaurant (breakfast) and Bistro bar, the overall appearance of the hotel is "old". Lobby has an odory smell and kind of dingy looking. Escalators and hallways dirty. Hallways have old red carpet, hallway redish and doors red and appear to have not seen new paint for a number […] of years. Lay-out from elevator through fire-doors rather strange. Room was clean, but carpeting worn and many areas dirty. Not enough electrical outlets. To hook up computer or re-charge cell phone only an extension bar on the ground was available. TV was not HD quality (not that it matters a lot), bedding was fine and clean. Towels in washroom old and hard, and shower head for a person >6feet far to low. As said this hotel requires some upgrades. Lees meer

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This was a perfect location for the Montreal and TFC game. Within walking distance and not far at all from downtown. We stayed in the prestige room however the price really doesn't make it prestigious. Your just paying for a more modern room. It was very comfortable, view was beautiful. Service and staff was fantastic. I would stay here again.

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very nice will stay again

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The hotel was very nice but more attention should be paid to maintance and up keep.

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We had come to Montreal to watch TFC . The hotel was good and the room was fine. The room was clean but the bathroom could have used a little update to glass instead of shower curtain. Just by adding glass that - would make it more elegant and lets say in style....The restaurant food - I am sorry to say but the food - I ordered "pizza and a salad " […] was not good at all. The pizza was like a frozen bought pizza just heated. Maybe if I had ordered something else - may have been better.... Front desk - service was great, very friendly and professional. Lees meer

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Very Nice ,Staff very good, Excellent to children.Pool clean hot tub sauna very well kept. Food, well so so,but service execellent!!!

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It was ok for a night. The hottub and pool were nice. It was close to a lot of attractions - biodome, insectarium, botanical gardens. I didnt try the restaurants but they looked expensive (breakfast menu was in the elevator). What was disappointing wasthe difficulty in getting a cot delivered to the room and extra faceclothes and pillows (checked in […] at 730 and cot not delivered until after 10pm after checking at the desk 3 times - the guy was apparently run off his feet). In my opinion it was a $99.00 room but we paid more than that. Lees meer

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This hotel is a decent hotel, nothing to write home about, but no complaints either. It is super convenient for attending events at the Centre Pierre-Charbonneau but not much else. There aren't any restaurants or other things to do very close by. The hotel has a great restaurant inside though, with very friendly and helpful staff, and great food. Sunday […] has a breakfast and brunch buffet that is well worth the $13. The free parking is also nice, and not the norm in Montreal.Our TV in our room was very old (tube tv) and the picture was warped. But there was a mini fridge which is always handy. Lees meer

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Comfortable... very nice staff (especially in the restaurant!) Fairly close to amentities. Will no doubt stay there again.

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Staff is accomodating, restaurant is affordable and good food, room are good and comfortable

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Hotel Universel must have been the official hotel of the 1976 Olympics, and it has that "faded glory" look to it - a bit run-down, but still pretty nice. The staff was friendly and unobtrusive, the location was only a few km from where I needed to be, and it was nice to be by the old Olympic site.

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Have stayed here twice would stay again and would recommend

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Failing grade for restaurant. Very little staff, no fresh fruits, and I'm sure I asked for whole wheat toast, but receive white toast.

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We stayed one night as it was convenient for visiting friends on our way from Toronto to Quebec City. The rooms were dated and had a smell (old carpeting, bedding, etc). Personnel was polite but not very efficient. Have stayed in better hotels for similar rates.

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We enjoyed our stay. It was myself, my husband and our 10 year old son. Our son enjoyed the indoor pool. My husband and I enjoyed the Sauna and the Hot Tub. The restaurant was also very good and not too pricey. The staff was very helpful and patient. The shuttle service was amazing. The shuttle took us to the biodome, the metro and even to the local […] shopping mall. The hotel was close to many good restaurants. We ate at the Tiki place and wanted to eat at Madisons but did not have the time. The hotel was clean and safe. A very good value for the money. Lees meer

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The hotel Universal is an older property and in need of some modernization.

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It was wonderful, but there were so many people---------

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The hotel location & view ok, but all other things are not upto standard, room not so clean, housekeeping not upto standard & other staff also not so friendly.

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Nicer than expected, good room service good nearby sights. Would stay again

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Overall good experience ...Wouldn't go out my way to recommend nor would discourage anyone from going there ...

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very satisfied i will racomend to all my friends good location ease to find close to everything whean coming back to mtl i will defenatly re book again

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Friendly staff, parking is included. There is an outdoor parking lot in front of the hotel. Room was clean and comfortable. A 9 min drive to downtown montreal. Would definately stay there again

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everyone on the staff, very very friendly and helpful! great restaurant-plentiful portions, speedy service.

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Perfect location and good hotel at a fair price! Free parking yet close to metro and a short ride from downtown and all the trendy neighborhoods. Wi-fi could use a bit of improvement, though. However, overall a very good choice.

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Good hotel near the Olympic Stadium. Nice staff. Big parking lot. The good: nice staff and good location. The bad: there is not an express checkout. I paid through Expedia and had to make a 15 minutes line to checkout. Finally, beds were not comfortable, they were too hard. The ugly: there was mold in between the tiles of the shower.

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Convenient to the areas we needed to be in. Affordable. Utilitarian. 2 1/2 stars.

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Pro: hotel is clean, walking distance from the biodome Con: Older hotel, bed like cardboard, you can clearly hear your neighbour and the people in the corridor, overpriced for the quality and service. We chose this hotel because we needed a place to sleep for few hour and then visit the biodome and get back to the road the as soon as possible. If I […] could reconsider I would definitely go with an other hotel cheaper for a a few km further. Lees meer

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Bar was closed at 9pm wow I never seeing something like that

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Great hotel, great staff and service. will stop by again.

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