Hesperia Lanzarote in Yaiza

Hesperia is een prachtig hotel met een mooie (rustige) ligging. De kamers en de faciliteiten zijn echt op 5 sterren niveau. Helaas is het personeel hier niet op ingesteld. Op onvriendelijke wijze worden duidelijk gemaakt dat reserveren echt nodig is in het a la carte restaurant waar 3 tafeltjes bezet zijn. Massage boeken voor 2 dagen later...vergeet […] het maar. Ober bij de pool-bar is met van alles bezig...en maakt dan ook echt duidelijk dat een klant aan de bar een ernstige verstoring is van dagelijkse routine...je staat daar dan echt als enige klant en dan nog duurt het 5 minuten voor onze gastheer tijd heeft...om vervolgens 10 minuten over twee koffie en twee bier te doen. Geen bordjes ' do not distburb' op de kamer dus het schoonmakend personeel standaard om half 6 s' middags aan de deur met koekjes en een lulverhaaltje om fooi te bietsen. etc. etc. Resume: bij net neerzetten van dit hotel is inderdaad uitgegaan van een 5-sterren standaard. Nu nog even het personeel een straffe training geven hoe je dat ook op service-niveau kunt bereiken... Lees meer

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Mooi hotel op goede locatie. Personeel in Restaurants en Barren kan een stuk vriendelijker en sneller dat vonden wij een min punt. ontbijtbuffet was geweldig en goed geregeld. reserveer op tijd in de restaurants wanneer je daar wilt eten is ons niet gelukt om daar een plek te krijgen maar gelukkig zijn er voldoende leuke restaurants op loopafstand in […] oude haven. Lees meer

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Tophotel, goede ruime kamers. Het ontbijt krijgt van ons een 10. Je kan het niet bedenken of het staat bij het buffet. Het hotel is minder geschikt voor mensen die moeite hebben met lopen, er moeten (lange)trappen genomen worden om bij het zwembad, de strandjes en de restaurants te komen. In de nabije omgeving is weinig te doen maar je Libby wel via […] een binnen route op de plaatselijke boulevard komen waar wat winkeltjes en restaurants zijn. De Italiaan op de hoek is een uitstekende keuze. Lees meer

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Hotel is located on a beautiful spot and serves good breakfast buffet. Good vibes in this place! Though in februari it was a bit windy and cold esp. in the evenings. So take warm clothes with you.

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We had the most amazing week in the hisperia hotel! The hotel was beautiful as was the view and little marina close by, I would highly recommend this hotel to anyone wanting a quiet relaxing break in the sun.

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The hotel is very child friendly with a pool that is .4m at the deepest for kids. It has a mini club with very friendly staff. They also kave kids rooms with a little toy at the bottom of the room and they leave in some treats at night and baloon swords etc. Overall very good.

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Clean and well appointed hotel 5 minutes walk from the restaurants of Puerto Calero along a paved coastal path. Free WiFi worked well in our room. We ate in the a la carte restaurant one night and it was a bit bland. The rest of the time we strolled along to Puerto Calero marina where there was good choice. Breakfasts were comprehensive. We went out […] of school holiday time and so the hotel was not full. We would happily go back. Lees meer

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The island was perfect! Perfect weather, great beaches, great restaurants and great people. The hotel was perfect in every aspects. I have a 2yr old little girl so we chose the kid's room which is full of kids toys and decorated with paintings all over the wall...my girl was so excited to be in the room. There are excellent children's program at the […] hotel where children can get together with a teacher for all sort of fun and games. And in the evening there is the Mini Disco for children in the lobby lounge. Staff was helpful and kind and food at restaurants were great (breakfast buffee is fantastic). The hotel is located in the rather quiet part of the island so if you plan to stay at the hotel and relax, you might want to get the "all inclusive" plan. In summery, if you have children, this hotel is the place to stay on the island, period! Lees meer

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We love this hotel. It's always quiet and you're guaranteed a relaxing time. I wouldn't choose to stay on half board or all inclusive as the choice of restaurants is limited, also with the Marina only 10 minutes away you have a large choice of other restaurants. The hotel is a little worn and the management need to pay attention to the quality of the […] Sunbeds and Towels etc. Lees meer

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the food was up down all the time over all it was bad in the top1/12 were to have food we were in number 1 up to number 12 out of that 2 were good

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We had the most wonderful family break in February. The room was superb for our needs, breakfast was excellent, and the location and grounds were beautiful. The only complaint we had was with the room service one night and the complaint was superbly well dealt with. Great staff and kids club !

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Second trip to the Hesperia and won't be our last. The spa is fantastic. The staff are fabulous, super friendly and helpful. They organised a little welcome present as it was my other halfs birthday. I will definitely be back.

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The recession is having an effect and therefore this had an impact on the hotel. The quality of food was not great. Staff levels had been cut. The sunbeds and outdoor furniture were cheap and poor quality. You had to leave a 20euro deposit for towels which were threadbare. This hotel is nearer 3.5* rather than 5*.

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LOVELY BREAKFAST AND GREAT ZUMBA CLASSES

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This hotel is located in a quiet but very nice part of the island. The hotel itself is huge with several swimming pools (one of which was being refurbished while we were there in December). Staff are friendly, as is common at NH hotels, although the check-in process was very slow - around 10 minutes, and we were seen straight away. Otherwise, no complaints […] from this hotel. Loads of on-site parking, great facilities including the spa, and the on-site restaurants are great quality. Breakfast is particularly good. Some annoying touches include things like no kettles in the room. You can rent (yes RENT) a kettle - this should be in the room already and you shouldn't need to ask, let alone PAY for the use of a kettle. Similarly, as with all NH hotels you will be offered lots of opportunity to 'upgrade' your stay - eg pay for the spa (not included) or pay for a better room etc. However all the basics are included in the standard price so you should not feel short changed. Lees meer

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We stayed here in winter so the place was half-empty, but I think it's spacious enough not to feel overcrowded even in high season. The rooms were lovely and all the public spaces were nice and clean, and the staff were friendly and charming. The breakfast was fabulous with enough variety to have something different every morning (buffet). The buffet […] dinners were quite good but there wasn't much variety apart from different meats (which were v good) and some variation in the starters (mostly v good too). We walked to the marina most afternoons and it was very nice but we didn't have a chance to see it in the evening (because of our baby daughter's bedtime) but there were loads of bars and restaurants so I'm sure it would have been quite lively. We'll definitely stay at the Hesperia next time we're in Lanzarote. Lees meer

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For a 5 star hotel maybe needs a litle more luxuries . The Sun Lounges - many of them were broken. Then entertainment was very good. More selection of salads in beach bars Would like a Dressing Gown in room

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We went to rest and recuperate and accomplished both. Staff were incredibly friendly and personable and we used the spa almost daily. (Massage treatment was world class.) We didn't leave the hotel (!) except to go to the marina (usually for lunches and dinners), a great range of restaurants about a ten minute walk away. We think we will probably return […] next year for more of the same. Lees meer

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This is a very kids friendly hotel in a nice area beside a marina with nice restaurants and bars. It also had a diving centre for me. Overall very good quality hotel at a resonable price.

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Good hotel in nice quite area. 5 minute walk to bars and restaurants . Food in hotel terrible . A let down for 5 star rating

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The hotel and staff were both excellent. The room was a good size and was cleaned daily. The service from all staff was excellent. We were half board and would pay for full board next time. The food is brilliant and you have so much choice at the buffet breakfast and dinner. The pools were nice but the best thing was the proximity to the sea, you could […] walk down to a private beach and swim from there. Would definitely go back! Lees meer

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We had a fantastic holiday.Stayed on a B & B basis and found the breakfast choices and quality to be outstanding.Staff were constantly excellent, and if an issue was raised it was dealt with immediately.The location of the hotel is superb, and there was enough space for everyone to relax in very tranquil surroundings. Organised activities were not intrusive. […] The only criticisms we have are 1. that on arrival we found our room to smell of cigarette smoke, but its location was too good to consider moving, so we persevered. It took about 3-4 days before the smell left, and we felt that the cleaner was the only person who failed to match the otherwise excellent standards set by all other staff.We stayed in B Block on floor 7. 2. there were a number of sunbeds which needed repairing or replacing. Nevertheless, overall we were greatly impressed, and will definitely strongly consider returning. Lees meer

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Staff were great, & couldn't do enough. The hotel felt remarkably quiet.

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Our second stay at this hotel and just as good as the first.

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The hotel was nice, the only thing that they needed was a outdoor jacuzzi. The hotel manager was very professional.The hotel was clean and the grounds were kept good.

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Great hotel in a nice and quiet location. Even we didn't get one of the views from our room the overall was good. Breakfast was superb. TV in the room a bit old fashion.

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Stayed for 5 days in May. Hotel was fab but the area was very quite. Staff were friendly and pool area was very nice, although the pools were freezing cold. Buffet breakfast was the best we have seen in all of our travels.

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second stay at this hotel this year, great location near marina, restaurants and bars,

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Beautiful hotel. Extensive grounds, which are maintained well. Close proximity to the marina where there are nice, affordable seafood restaurants. The buffet breakfast is one of the best I have had - very clean and well staffed. The spa facilities are expensive but well worth a visit at least once for the variety of showers/jacuzzis etc. We were able […] to hire cars from the hotel which was straightforward and you didn't even need a deposit. A very minor issue with the room is that there was a lack of nice toiletries - no conditioner or body cream but an all in one shampoo/shower gel from a pump. This was a second stay and we would not hesitate to come back! Lees meer

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Very good indeed in most ways. Only ate breakfast and it was excellent Staff friendly, clean and kept well. Plenty of sitting area around pools Only two complaints 1 Fixed partition for bath/shower made it impossible to fill or empty the bath or th run the shower without standing in the bath 2 Sun beds a disgrace for a 5 star. Hard, in poor condition […] and no mattresses Lees meer

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Beautifully kept grounds, pools stunning, staff very friendly and accommodating. Only thing could have done with was tea/coffee in the room but there was really nothing we could fault it on. Staff were brilliant with children. Would highly recommend to families.

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Public areas of hotel well maintained; breakfast very good with lots of choice - however bedrooms very tired and needing refurbishment. For example the mattress cover (valance) of our bed was very grubby and bath towels were thin and threadbare - not what one would expect from a 5 star hotel. Although hotel was only 1/3 full when we arrived they would […] only upgrade us if we paid extra. Would not recommend as there is plenty of choice on the island. Lees meer

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A wounderful stay in a very quiet hotel facing the sea. Breakfast is outstanding good. It's a place of quality.

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A comfortable and spacious hotel, with very good beds and friendly helpful staff. The breakfast buffet was exceptional, probably the most comprehensive we have seen anywhere - and of top quality too. Only fault would be the soundproofing of our room, which did leave something to be desired.

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This hotel is very clean, staff very friendly and well laid out. The buffet breakfast is excellent and has everything you can think of to eat. The hotel is also a 10 minute walk from the marina which is a big plus, as the marina is beautiful and has lots of lovely restaurants and shops. The rooms lack a good quality flat screen tv with English Sky […] channels, the only channels you can get in English are news channels. We would have liked to watch a good film in the room. The picture quality was not good on the tv. The loaning of the towels to take by the pool also needs to be simplified. You have to pay 20 Euros deposit per towel (very excessive). Pay the deposit at reception, collect towels at Pool bar, take towels back to Pool bar and go back to reception to collect your deposit. Much too complicated, expensive and unnecessary. We gave up and used the towels from the room! The staff are very friendly and we liked the hotel overall. Lees meer

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The whole layout is very nice, lots of seperate swiming pools and loads of sun loungers to choose from. We went B&B as we wanted the flexibility eat elsewhere and there is a marina with several good eating places about 10mins walk along the coastal pathway. We went the first week in Feb so the hotel was only half fuill. Staff were friendly and helpful. The […] only negatives I have are; 1. the cost of the spa facilities 60 euros even if you are a guest to have access to the indoor pool and suana, I think for a 5 star guests should have access to such faciticlies without having to pay extra. 2. Resturant food was quite expensive, we only ate in the pool bar once and the food wasn't very good, (don't order the seafood salad looks like its out of a tin) Otherthan than a very pleasent stay and would recomend it. Lees meer

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Hotel is located on a beautiful spot and serves good breakfast buffet. Good vibes in this place! Though in februari it was a bit windy and cold esp. in the evenings. So take warm clothes with you.

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The Hesperia Hotel is a well looked after hotel in a beautiful location. The staff were all very pleasant and helpful. The breakfast and evening meals we ate in the main restaurant were fantastic - there was so much choice. The advertised menu in the Caleta restaurant was strange, it put us off eating there.The public areas in the hotel, the spa and […] the surrounding gardens may be 5-star but the hotels bedrooms are probably only 4-star. The bedrooms could be improved by updating the furnishings and fabrics. The bathrooms are very small. There is just enough space between the WC and the bidet to step out of the bath. It may help if the baths were removed and the bathrooms converted into shower rooms. Lees meer

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Came back last week after spending 5 nights at this hotel after 1 week self catering in costa teguise. Was looking forward to a bit of luxury at a 5 star hotel with spa facilities. Firstly didn't bother with spa as when we arrived we found out it was another 60 euros each! infect everything is extra at this hotel. You pay to hire a kette or an ironing […] board! No concierge to meet and greet. real lack of information on hotel facilities. Front of house staff don't seem happy to me. The hotel was quiet and it was totally lacking in atmosphere. Souless. The rooms were dated and bland. Clean yes but a lot of the furniture is chipped and damaged. definitely not 5 star. We moved rooms 3 times. Cockroach in room on bed which we told them about. They said they sorted it. next night a huge one in the bath. So we changed rooms. the room they tried to put us in was depressing, overlooking car park. Shoddy furniture. Moved us again. Most annoying thing is they weren't really bothered. Last room we were in had chip in coffee table. I rang To complain but to be honest gave up and put up with it. Fine if you've got some kids and want a week away. But for couples looking for a bit of pampering I would pay more and try to find a bit of luxury. Also it's out on a limb. You definitely need a car unless you want to stay round pools which are not heated. Even the one they say is heated is freezing. Be warned. No one was in the pools!! I've decided to self cater in future. These supposedly 5 stars are really apart hotels anyway without facilities to make your own drinks. Just loads of rooms built around a main reception block. Rip off drink prices and poor service. Lees meer

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We arrived at the Hesperia Hotel the day after Boxing Day and stayed for one week. Overall we had a really nice stay. The hotel was a ten minute walk away from the Puerto Calero marina with its bars and restaurants specialising in fish, and a walk in the other direction led onto a cliff path with great views of the coastline and also South to Fuerteventura. […] Access to the road system was very easy and there was plenty of parking space. Our sea view room had a view along the coast with Fuerteventura in the distance. The buffet breakfast was excellent with a varied choice. A few minor drawbacks: there was no heated pool, and at times the reception staff could be rather slow, although really friendly. For New Year the only eating option was a very expensive multiple course dinner on tables not knowing who else would be sitiing on the table, so we went into the local marina village for an excellent meal. Lees meer

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Our overall experiance of this Hotel, its locatation, the amenities, costs, cleanliness was a good one so I would recommend this Hotel to other people. The positives were the breakfast (well worth the extra few £$), the cleanliness, the quality of the hotel itself, the location and in our experiance also the customer service (which unlike other people […] who have made reviews we had no problems with). The bar costs weren't too bad either. Its a short 5-10 minute walk away from the main port where there is a good selection of restaurants and a couple of tourist attractions (e.g. yellow submarine and boats to other local island harbours# The negatives include not having coffee/tea/kettle/iron/+ board provided in the room without further extra costs, the outdoor pools not being heated #was even cold with a scuba wetsuit on!# and also the internet/computer service for which is charged at a rediculous 5euro per 1/2 hr.... and its slow too :# Would we go back again to this hotel? Yes, but make sure you get a hire car to enjoy your trip as much as possible (and in your own time). Lees meer

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Lovely setting convenient for the port, a short walk away. At the time we were there in mid-December however many of the facilities (spa, some restaurants) were closed which was a pity. The outdoor pools are beautiful but very cold at that time of the year.

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Service was great, breakfasts amazing....shame no bathrobes in the room, but otherwise would go again. A 5* Hotel pin Lanzarote.

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Pros: very peaceful and beautiful surroundings, away from excessive tourism Cons: no sandy beach nearby

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Perfectly comfortable hotel, though food and service means the hotel doesn't meet its 5 star rating.

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Very clean and confortable hotel. Drinks were a little pricey but to be expected from a 5* hotel. We had the buffet breakfast included in our stay and it was very impressive with absolutely loads to choose from. The service from the staff however left a little to be desired but if you are happy to wait a while then it really is no problem as they were […] all friendly. We didn't eat in the hotel mainly due to the prices so went to the harbour each evening. There is a direct pathway along the coast from the back of the hotel and takes about 10-15mins to walk which was perfect. Prices for dinner and drinks at the harbour were reasonable and sometimes better than back home and there was plenty to choose from. We travelled in early November and it was peaceful and quite although busier in the evenings and the sun was still out from around 10am. Perfect. Lees meer

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Firstly the feedback form from the hotel expired before we were able to respond. The suite we had was comfortable and clean. No hanging space for dresses in the wardrobe and insufficient hangers. The air conditioning was not as efficient as we would have liked. The bathroom was spacious, clean and well equipped. The turn down service was sporadic. The […] television is in need of an upgrade to Lcd. The staff were friendly and helpful. There was a good and plentiful variety of foods for breakfast but all of the toasters need replacing! The pool areas were clean but again the poolside service was sporadic. The hotel has gym and spa facilities, at extra cost, but we did not use them on this occasion. Many guests took part in the daily aquarobics, at midday, to the sound of extremely loud music! Although the hotel had 4 restaurants we did not take advantage of them but we walked along a pleasant walkway to the nearby marina where there was a good choice of restaurants, and a well stocked supermarket. Varied entertainment was provided at the hotel every evening. A shuttle bus to the nearest town, Puerto del Carmen, would be most useful. Lees meer

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