America's Best Inns & Suites in Niagara Falls

overall the hotel was good. I really loved how they have a fridge and a microwave in each room which makes it great for families to bring thier own food. It is clean, but needs more pillows. It is about 10 minutes drive to the Falls. Helpful staff as well!

Although the location was perfect, the hotel did not look like the pictures on Hotel.com (except the carpet). The room smelled very musty, only one socket on one outlet worked, meaning the little refridge, tv and coffee pot had to share, so to use one item the other 2 had to be unplugged. Although a coffee pot was provided no coffee or power creamer […] was provided. No bed ruffles covered the raw 2x4 wood frame of the bed. Making it look even worse. No phone directory to call the front desk, so you had to walk up to the front if a problem existed. Staff was nice, but quality of hotel versus price did not match. I would not go back again. Lees meer

WHEN WE GOT THEIR THE NANAGER WAS GONE AND THE OFFICE WAS LOCKED WHEN WE GOT THEIR. ABOUT 3 P.M. A LADY CAME TO THE DOOR OFTER WE WAITHED FOR 15 MIN. THE MANAGER STATED HE HAD NO KING BEDS READY BUT WE COULD GET THE TWO QUEEN SIZED BED. THE ROOM HAD NO CLOSET TO HANG YOUR CLOLTHES NO TRASH CANS AND NO CLOCKS. THE ONLY TRASH CAN THEY HAD WAS A TRASH […] CAN FOR FEMAIL NAPKINS. THE PITCHER OF THE REATAURNT THAT YOU SEE IS NOT APART OF THE AMERICAN SUITES. WHICH IS STATED IN THE INFORMATION. fOR JUST AN OVER NIGHT, THIS IS OK. BUT NOT IF YOU ARE GOING TO BE ON VACATION. THE OFFICE IS CLOSED AFTER 9.M. SO IF YOU ARE TRAVELING GET THEIR BEFORE 9 P.M. THAT MEANS IF YOU NEED TOWELS, OR IF THE TV. IS BROKE, OR EVEN THE TOLIET BROKE THEIR IS NO ONE TO TALK TO. IN OTHER WORDS THEIR IS NO 24 HR. SERVICE. I AM GLAD THAT I COME TO THE FALLS OFTEN AND THIS MISHAP WILL NOT STOP ME FROM COMMING TO THE FALLS. BUT EVERY THING THAT YOU READ ON THE PROPERTY IS FALSE AS FAR AS THE ROOMS.AND RESTAURANT. OH I FOGOT IN THE BATHROOM THERE ARE FOUR HOOKS ON THE WALL TO HANG YOUR COAT AND FOUR HOOK BEHIND THE DOOR TO HANG YOUR CLOSES. Lees meer

Nous avions réservé une chambre pour 4 adultes, quand nous sommes arrivés à l'hotel, on nous a averti qu'il n'y avait plus de chambre de dispo, et qu'on nous avait reservé un motel à 5 min. La reservation avait été faite par un autre site internet mais seulement pour 2 personnes. Nous avons demandé au proprietaire de faire le necessaire car nous etions […] 4, il nous a demandé de payer le supplement pour les 2 autres personnes, on a refusé bien evidemment. Il a donc du payer le supplement. La reservation du motel qu'il nous avait reservé etait plus cher mais de niveau correct. Nous ne pouvons donc pas juger ce motel. Lees meer