Fairmont Heritage Place, Ghirardelli Square in San Francisco

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Great property, great experience. Private balcony looking on to bay. Alcatraz directly off balcony, which also looked down onto Ghirardelli Square shopping area.

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We had such a good time and this hotel is well worth the price. The location with the wonderful staff our stay was simply the most relaxing. Every need was met with courtesy and efficiency.

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Hotel and staff were great. Nice quiet area, and easy walking to the wharf, Chinatown, Cable Cars, and Electric trolley. Look forward to returning soon.

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Superb professional and friendly attitude of all the staff. Room upgrade without having to ask. Great room with fantastic amenities.

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We decided to stay at the Fairmount based on all of the positive reviews. The 2 bedroom residence city view was beautiful! 2 1/2 baths a beautiful modern kitchen that seats 8. A dishwasher and washer and dryer are also included in the apartment. With all the amenities as would be expected in this hotel category. The car service is a great help getting […] to a restaurant(The hotel cadillac escalade will pick up and drop off within a 2 mile radius of hotel). The wine and cheese tasting from 4-5 pm was wonderful. Continental breakfeast was suberb! Too many good things to list about this hotel. The service is the best! Top notch friendly staff! My family and I will only stay here when we visit San Francisco. Lees meer

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I have stayed in a lot of hots around the world, and this wod be one of the best. Had a 2 bedroom apartment that was fantastic. It is the only hotel I have ever stayed in that never asked for my room number, and always knew me by name. Very slick. Hotel car was a god send with traffic and parking a real issue over the holidays. I will ONLY stay here […] when I go back to SF. Lees meer

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My wife and I enjoyed a free upgrade to a two-bedroom suite. It was a very kind gesture and we certainly appreciated the extra space. The entire staff is courteous and respectful. The complimentary luxury car service is a superb amenity. The location is perfect and we will definitely be staying at Heritage Place whenever we are in San Francisco nex […] t. Lees meer

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We stayed in a two bedroom residence and the layout was very comfortable. The reason for giving 4 starts instead of 5 really isn't a reflection of the hotel, but the parents that let their herds of children run through the hallways yelling and jumping from staircases. It happened on more than one occasion during our stay. We also ordered a burger from […] room service and requested it cooked "medium" and it came well done. They also did not provide any condiments, not even ketchup for the french fries. We mentioned this at check out and they were kind enough to reverse the charges, but a bad meal is still a bad meal. We did not have time to send it back since we had an event to go to. The reason the staff received a 4 and not a 5 is because it took them 40 minutes and two phone calls to bring the "complimentary" bottles of water to the room after check in. Lees meer

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Expectations were extremely high, and would have been completely met but for one thing: the room we were given did not match up to the description of the room that was booked. I did not want to waste time arguing about this, so I did not complain. That aside, the hotel was magnificent in style, decor, service and location - the free car service (2 mile […] radius) was excellent. So overall would definitely return, and would recommend highly Lees meer

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The very best place to stay in San Francisco! Absolutely beautiful, great views, great location close to Fisherman's Warf. Every morning they have the most wonderful continental breakfast. We will return many times.

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fantastic hotel , our 2 bedroom suite had views of alcatraz and the bay . Beautiful rooms spotlessly clean and the best staff . We loved this hotel , if we're back in San Francisco this is where we are staying !

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The hotel was very nicely decorated. The staff was more than accommodating at all times! The suite we were given was very spacious, and the house keeping kept it immaculate at all times! The view of the city from our suite was exceptional. The house car was always available to take us anywhere within a 2 mile radius from the hotel. The beds and pillows […] were very comfortable and the kitchen and bathrooms spacious and clean. The staff also made sure we were always comfortable and had everything we needed, even brining us milk for our daughter when we first arrived! Lees meer

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It is indescribable. The comfort,the staff and the location. There is no where else I'd want to stay. Ever.

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Glad we splurged!!!

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Great from the moment we arrived to the time we left. Will be back again

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This hotel is fantastic! the service is amazing and always ready to help; location is perfect.

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Our famiy of 4 (2 adults, children ages 10 &13) just spent 4 blissful days at the Fairmont. We had reserved a Bay View one bedroom suite but we upgraded to a 2 bedroom suite at check -in. I have seen that many reviewers comment on the hotel's willingness to upgrade, which is a testament to the hotel's committment to customer satisfaction. So many hotels, […] even 5 star chains, try to give away their worst rooms first and only move you to a better room when you complain. The Fairmont obviously has the reverse policy and will always try to give you the best room available. We stayed at the Fairmont for the last 4 days of a 2 week California vacation. We splurged on the room because we thought we'd need some relaxation after a week and a half of driving and living out of suitcases. It was expensive to be sure, but worth the splurge! The view, the staff, the massive room size, even a washer-dryer in the unit were all wonderful. Lees meer

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I have three children under age of 8 and the accommodations made it wonderful for kids to play in the room, and for us to enjoy a family meal at the end of a day in our room versus going out to eat. Staff were welcoming and pleasant.

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We splashed out a bit coming to this hotel but it was well worth it. It is a top class place but not pretentious. The complimentary things such as use of house car, hire of extensive list of DVDs, cheese and wine 4-5pm, use of an I-pad and breakfast were great touches especially as the next place we went to charged extra for everything!

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We had an enormous balcony overlooking the San Francisco Bay, which gave us the best seat in the house for viewing the fireworks on 4th of July. Suite had a fire place, which came in handy with the chilly temps. Best of all was the washer/dryer in the room!!! I can't say stress enough how luxurious that is when traveling with kids. Breakfast was great […] - enormous bowls of fresh raspberries, blueberries, strawberries made the California experience complete. Lees meer

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It exceeded my expectations from the hotel staff to the rooms. It is a first class hotel and I would recommend it to everyone.

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Highly recommend this hotel - especially for a family vacation. Plenty of room - felt like a "home away from home!" Excellent breakfast and totally convenient to Wharf, Cable Cars, Bay Beach, Ghiradelli Square, yet also quiet and private. Valet parking and complimentary car for within 2 miles of hotel was really helpful. Concierge staff was excellent […] and so was housekeeping and valet. Would return in a heartbeat! Lees meer

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It was amazing. period.

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This hotel has all the regular amenities that every Fairmont has and more, is not a hotel room is a apartment in the city. It is close to many city landmarks and turist attractions. Service is outstanding.

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Very nice property and facilities. Great location with access to transport and restaurants within walking distance. Highly recommended.

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Best hotel experience in the USA. A luxe, modern two bedroom apartment, in a great SF location, with hotel services and amenities. Great for an extended stay.

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A great location, from which, to explore the city.

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I have stayed at many nice hotels in the past, but this is by far best I stayed at in a long time. From the first moment we stepped foot out of car we were treated like royalty. We really felt like we were in our own apartment. Service was far and beyond what we have expected. My son at one point needed a doctor, what turned out to be strep, the staff […] not only found us a doctor a 8:00pm but drove us to and from doctor. The only problem I have with the fairmont is that they have ruined any hotel for me in the future. Lees meer

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The hotel is fantastic. The people are fantastic. The service is fantastic. The view of Alcatraz right out my window was beautiful. The staff at the hotel were even accomodating enough to hold our personal items and vehicle even after checkout so we could continue shopping in the local shops and restaurants. A minor downside of the hotel was the breakfast […] served. The quality of the food was great but a lot of the breakfast "staples" were absent. Very minor complaint however. I wholeheartedly recommend. Lees meer

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We now understand why this has constant 5 star ratings, the service, the accomodation everything is fantastic. Would recommend it to anyone

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this was the best hotel we've ever stayed in. The facilities and service were outstanding. I've never been so sad to leave a hotel before! The rooms were beautifully appointed with spacious rooms and every appliance we could possibly need included. Our two bedroom fireplace apartment exceeded our expectations. It had evything you could want and more. […] We loved looking over the bay to Alcatraz island on the terrace with the fire pits. The position in the famous square so neer to the hyde street cable cars and the Fisherman's Wharf area was convenient and ideal for a holiday. The staff delivered the best service we've ever experienced. Friendly, accommodating and professional. I look forward to the next time I can visit San Francisco so I can stay here again. Perfect in every way! Lees meer

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After a long flight we were warmly welcomed by the concierge and given an oreintation tour of the hotel and apartment. We received an upgrade to a two bedroomed aprtment which was wonderful and had everything we needed. Nothing was too much trouble for the staff and the use of the free DVD library and courtesy car was much appreciated. Complimentary […] continental breakfast was a great start to the day. Fantastic hotel would thoroughly recommend to others and would certainly visit again. Lees meer

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We stayed here while visiting friends in San Francisco and celebrating our 2nd wedding anniversary. This place was just perfect. It was modern, yet romantic. The staff was great. I never wanted to leave.

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The ONLY issue I had with the hotel was the comfort of the bed--I like a firm mattress. My husband slept fine, however, and the staff truly did try to work this out for me but the place was booked solid. We felt very special and well treated--we booked a one bedroom and was upgraded (without request!) to a two-bedroom. It was fabulous for us with our […] grown son, he ended up with his own room and bath. My daughter came to visit the day after we checked out (we had a very late flight) and for what she paid for a very mundane and run of the mill room, we feel that our deluxe apartment--RIGHT IN GHIRARDELLI SQUARE!!!-- was a bargain. I highly recommend this for ANYONE who wants relaxing stay in SF. Lees meer

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The service was outstanding. They were there to help with anything you need. Location can't get any better with only a couple minute walk to the trolley and pier. The beds were outstanding. Would definitely stay there again. To me, it was worth the price.

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Stayed three nights in a bayview residence. The staff were all extremely friendly and service was great. Superb free continental breakfast. We were surprised that our one bedroom residence had an additional bedroom with two twins and a bathroom. Nice to have a washer/dryer. Everything was within walking distance and the view of Alcatraz from our room […] was amazing. Lees meer

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The service in this hotel is stellar, from the doorman/butlers to the concierge to the housekeeping staff. Everyone was very accommodating. Our suite was spotless and luxurious. The complimentary car service saved us many a headache as they drive within a 2 mile radius of the hotel; we never had to worry about parking or traffic. The hotel is right […] in Ghirardelli Square and near the Fisherman's Wharf. The only thing we would have liked was a hot tub or pool, but we were so busy, we really didn't miss the swim. Would stay there again in a heartbeat. Lees meer

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I travel a lot. This was the first time I have stayed at this hotel. To say that it was FIRST CLASS would be an understatement. IT WAS EXCEPTIONAL. From the moment we arrived until the moment we left everything was first class. The rooms were great and the personnel at the hotel were outrageously courteous and helpful all the time. They were very, very […] friendly and never stuffy. By the third day I felt like I was "home" when I was in my room. If you want to have a first class hotel then I can't think of any other place in the Bay area where I would say your should stay. I have stayed at many of the other 4 and 5 star hotels in San Francisco and none compare to this. Need I say more? Lees meer

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We could not fault the fairmont heritage. Five star and highly recommended!

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We love this place! We stayed over night after watching a Giants game. We reserved a 3 bedroom accommodation and all the rooms were lovely. The whole place was very clean and modern. The people who works there gave us a quick tour and run down of the place. We love the quick access to all the fun places like The Girardelli Store, Kara's Cupcakes, McCormicks. Valet […] parking was $50 + tip and where you drop of the car was a little inconvenient being at the corner of an intersection. Lees meer

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It is a very convenient hotel with great service. In two occasions housekeeping was a little distracted: they didn't empty the trash (diapers included) and they didn't change the crib sheet that had a big milk accident. I removed it to indicate it needed changing, and they just put it back. Everything else was great.

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Great Hotel. Really enjoyed the residence aspect. Conceirges were very helpful, Highly recomment it.

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I was really impressed with this hotel, with its comfortable modern loft rooms. We fit six people comfortably in the loft which had two rooms with a bathroom for each and a nice kitchen with all the appliances. Excellent location, downtown San Francisco but just in front of the Sea and by the charming and tranquil Ghirardelli Square. We were really […] lucky to chose this place for our vacation in SF. Lees meer

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