Sugar Palm Grand Hillside in Phuket

Hotel location is very ideal, walking distance to the kata beach. Spa customer service is excellent, the receptionist actually willing to work overtime when i have changed my appointment beyond their operation hour. The quality of their service is still maintained despite they're working overtime. I would like to specially praised the spa receptionist, […] she's a extremely courteous girl, she greeted every passing by guest even though some did see through her. For her excellent service, I'll be gladly back for 2nd visit. Lees meer

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The hotel and the room were ok, but we were in the last floor and to go to our room we have to almost climb a mountain. If you book in this hotel, please do it in the lower floors.

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They gave us a free upgrade to pool side access, but still prefer the jacuzzi suite that we booked for.. hotel was superb i must say, everyday room was cleaned up for us, new towels everyday, wifi was good, free top up of drink in the fridge everytime they clean the room, overall was totally up to my expectation.. overall, phuket i must say was amazing […] !!! Lees meer

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I stay 2205 room not clean and swimming pool also, when open door access swimming pool many mosquito fly in the room. but restful and not far from the beach apox. 300 m.

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the rooms are new and location is great.

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The hotel is nice, but room service bad, we got ripped off over New Years for a meal where we did not really even eat and laundry was also not done as express service but hey wanted to charge us this.

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Our family would not recommend staying at the Sugar Palm Grand Hillside. The hotel staff was not very friendly (laughing or seemingly annoyed at questions), the pool looked rundown, and our sheets had holes. Additionally, the location is up a very steep hill; and to get to the room, we had to use two different elevators and walk up a short, steep hill. […] This made leaving and coming back to the hotel very cumbersome. Finally, we were put off by a mandatory charge for a New Year's dinner that we had no intention of attending. This charge was listed at the very bottom of our Hotels.com reminder email, but we could not find it listed in our original confirmation documentation. This may have been standard practice for hotels in the area, but we wish it would have been stated more clearly. Lees meer

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Room was large,well equipped and we even had water glimpses but no direct pool access. Breakfast was good and generally the staff were pleasant. Our airconditioner worked flat out to keep the room cool (at 25c). Fortunately we were given a separate card to keep it running while we were out. Our main problem was in trying to negotiate the continuous […] up and down flights to get to our room or a pool; One pool was almost touchable by stepping off our balcony but to get to it we had to walk up 1+ ramp then down 2+ flight of steps. The main pool was on about level 2 but you had to walk up 2+ flights from ground then down 1 to get to it or down 3 flight from level 6. The lifts did not go to blocks 2,3 or 4. They were further up the hill and the ramps were steep and uncomfortable to walk on and not sheltered. I would not stay here if you had any mobility issues whatsoever, including having young children with you. Even from block one, you cannot easily access the pools. All the pools seemed to be the same depth and you need to be able to climb the pool ladders to get in and out. There are no shallow ends or steps. Lees meer

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There is a 35 degree slope leading to the hotel lobby which may be quite difficult to navigate when the road is wet. stay at a Grand Jacuzzi Deluxe. If you do not want to take the lift, you can either walk up the slope by the side or the stairs leading to those pools in the middle. This place might post a problem for those who have difficulty walking, […] but for the able-bodied it is not too difficult and good exercise. There is one restaurant at the resort next to the lobby which serves breakfast only, but you can order room service at other time. The room was in minimalist decor with heavily used of cement, glass and wood and quite spacious with clean toilet. Amenities include a fridge, safety box, umbrella, hairdryer & hot flask, bathrobe, room slipper and croc shoe, LCD TV with DVD player. Free wifi. Balcony comes with 2 chairs, a table and a Jacuzzi tub. One thing no good is that the balcony is facing a construction site and minimum sea view. Another is that the Jacuzzi tub is quite exposed with the glass walled balcony. They should have some rattan blind installed there for privacy and also block the afternoon sun at the balcony. The service staffs don’t talk much but I guess they are shy as they do not speak good English. Outside the main road, you can find shops selling tour package, groceries, roadside stalls, massage, convenience store for beer and drinks, restaurants, souvenirs and fake t-shirts, car and bike rental, etc. it about 5 minutes walk to the beach. Lees meer

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is a good experience and the hotel is great for family and laid back life!!

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Staff were pleasant and the hotel was clean. Beds were super comfy and the shower was fantastic - nice and big! We had a little problem with our toilet blocking a couple of times but the staff sorted it out straight away. Breakfast had a good selection to suit all nationalities. The pools are great! Very handy to Kata Beach, the shops and restaurants. […] Certainly not 5 star, but very comfortable and modern and rooms are serviced daily. Not recommended for the elderly as the hill walking up to the hotel is very steep. Lees meer

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Hotel was very clean and the staffs were very friendly. We had a pool access room and it was awesome. Highly recommend pool access room. Location of hotel is very nice , close the beach - 7 minutes walk. Yet you can escape to serene world just a block from bustling kata streets.

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Hotel was superb except for the killer slope leading up to the hotel. Took the buggy up most of the time to the room. Overall, a wonderful stay.

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Very drab concrete floors. More like a 2 star hotel. Were told a cab was arranged to pick us up on arrival. Cab never showed up. Cost time and extra money to arrange our own transport.

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The location of this hotel is good.... walking distance to the beach. In our room the A/C on the ceiling was dripping all this foam. There was water behind the toilet the whole time. I didn't have a good experience with the staff. I went to breakfast with my friend (she had the free breakfast with her room & I didn't) and they had 2 people come to the […] table making sure that I was going to pay for my cup of coffee & then they went to the front desk & had 3 other people get involved when it wasn't a big deal. Lees meer

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The hotel is in a great location, a 5 min walk to the beach and neighboring restaurants. Free wifi was awesome too! The staff is super and arranged last minute transportation for us. The rooms as super tiny, especially for 2 :( bathroom really small. Mattress was extremely hard and views are nothing exciting. But nice spot for a reasonable price.

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This hotel is in a great location, however it is on a hill and there is a steep trek back to the hotel from the beach. Kata beach is beautiful! There are many unfortunate things about this hotel however. To begin, the staff is horribly unfriendly and barely speak English. No one is remotely helpful, even with your luggage! The rooms are stark with cement […] floors and Mosquitos. The hotel screwed up my booking and put me in a pool access room instead of a sea view room. The pool access room balconies are shared between 3 rooms - kinda scary! Then I moved up to the 6th floor (after taking 2 seperate lifts) and the ocean view is a joke. I could barely see the water! Certainly could not see the beach! The wifi continually cut in and out and the connection was awful. The tv had 8 stations, 2 of which were English speaking. My friend met me at the dining area for coffee and we were hounded by 4 different staff members for payment for her cup of coffee. What a pain!! I was planning on paying for her coffee! Then I got charged for making 2 local calls after the front desk told me how to make the calls and that there would be no charge. When I checked out of the hotel, the hotel clerk came running to the car I was in on my way to the airport it tell me I had to pay for the phone charge - after I checked out!! The food was not pleasant, especially with the flies buzzing on everything! Gross! There was construction going on as well which added to the discomfort of trying to get some rest. I will never stay here again! And would seriously advise anyone else not to!!! Lees meer

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Overall nice convenient location. Great beach nearby, good restaurants, everything within walking distance. Should have asked for a mosquito net though for our baby. Got eaten alive. WiFi was incredibly slow in the rooms 24xx. Seemed good in other areas though. Other than those small issues I'd definitely come back.

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For the price, this is a good mid-range hotel. It's a 5 minute walk to the beach and surrounded by restaurants. The rooms are a good size and very clean. We did encounter terrible noise from the restaurant next door playing out of tune karaoke til 3am in the open air. The staff at the hotel could not do anything about it when we called reception. If […] you are looking for a quiet spot, this is probably not the best choice. Lees meer

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Superb hotel the place is better than the photos one word of warning it is built in to a hill side and there are 216 steps to the top part of the hotel and even using the lift getting to a room on floors above floor 6 is no mean feat so if you have problems with walking up lots of steps be warned, Apart from that I would thoroughly recommend this hotel […] , 2 minutes from loads of bars, restaurants and the beach. didn't eat in but why would your with so much on the door step, staff were very polite and helpful, the rooms cleaned to a high standard daily and the minibar prices weren't over the top stayed for 6 nights October 2011 and would do so again Hope this helps Lees meer

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We had a very pleasant stay at Sugar Palm Grand Hillside. Great being high on the hillside with views and good pools. Nice big room and spacious bathroom. Very good covered deck area. Well sound proofed and no noise from neighbours. Staff very friendly and helpful. Would definately stay here again and would recommend to others.

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Very nice hotel, friendly staff and good standards of cleanliness. We had a pool access room which was great, only bad thing was very steep hill to walk up to hotel.

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Overall the hotel setup is ultra modern,if you dont mind walking up a steep hill...rooms are stylish modern with glass bathroom walls..the hotel is good,however the staff leaves much to be desired...my aircond was spoilt the night before my checkout and we couldnt sleep as it was warm,we were offered to change rooms,but this happened at 1230midnight […] and we were already asleep and in our sleeping mode so I chose to stay in,what I expected was some emphaty and understanding when I checked out and complained to the supervisor,but instead she blamed me for not changing rooms thus the hotel will not do anything as it was our choiuce for not changing rooms...well I told myself that I will not go back there the next time due to poor staff mentality towards guests. Lees meer

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Very happy with the friendly staff and clean simple rooms. Would recommend to anyone traveling to Kata beach. Has many pools (11 i think) with a swim up bar. Hotel is a short stroll to the beach ( one of the quieter one in Phuket). Breakfast was a buffet and had everything from ceral to hot food ( Nice).

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I would go back anytime. It was the cheapest paradise I've ever achieved in my life for a standard room with a pool view. Pros: Comfy king size bed Modern room with minimalist decor Robes and slippers included Safe in closet Couch in room Desk overlooked wall of windows Gorgeous flat screen tv with several English language channels Balcony overlooking […] pools Shower was like dancing in a waterfall--multiple heads Big tub in bathroom too Glass bowl sink Loved the shampoo and body wash hotel provided Room was big and clean 11 pools to swim in--some with waterfalls Great views of the town and the beach The Orchid next door was perfect for inexpensive and tasty meals Besides the shower is a rock gully that excess water runs down--while you're showering--so zen! Front desk was helpful A/C worked perfect Price during monsoon season is a steal. We stayed in late July and had rain in the morning but most days it stopped/cleared up in the afternoon. 5 minute walk into town 10 minute walk to Kata beach Refrigerator stocked with pay as you eat and drink stuff Free complimentary bottled water every day Beautiful landscaping/gardening Cons: Located on a steep hill. Not an easy walk from street level to lobby especially in humidity Some of the pools require walking up the super steep hill Had to ask for toilet paper because maid neglected to replace it once Sink leaked on floor Pools could use some maintenance work--chipped tiles and white stains on black tiles Lees meer

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Unprofessiional staff who struggled to understand the most basic of the English language. They are the people providing services to Tourist therefore should NOT expect us to speak their language!

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Sugar Palm Grand is extremely well located just up from the main Kata restaurant strip and beach. The hill is manageable- just ask for a room on the second or third levels on the left hand side of the resort viewed from the lobby. There are two lifts due to the hillside location. The first is for 4 floors. The second is around 75 metres walk ( flat) […] and covers another 6 levels. The last 3 floors are reached via several 30 metre, 30 degree angled concrete walkways and basically for the young and fit guests. Rooms here have great views as they are at the top of the resort. Anyone up to 80 years of age can navigate the lower and medium levels( 10 or so) serviced by the two lifts. The breakfast is good and extremely good value.The rooms are cleaned very efficiently and the staff are pleasant and helpful. This is the best value for money hotel in this part of Phuket. Room service charges for drinks and food are very low and great value. As a recommendation to the management, maintenance of room fittings like taps and toilet holders etc should be actioned soonest as our room had several loose fittings in the toilet and bathroom/basin areas. External concrete facings were in need of painting and rendering repairs due to the high level of salt air corrosion. Overall we could not fault our stay with lobby access to 4 computers free of charge plus free room wifi. Next year we will spend at least 2 weeks at SPG rather than 8 days this trip. Lees meer

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the location of the hotel is good with many options of restuarants down the street but there is quite a fair bit of slope to climb when going back to the resort. room is spacious, simple and clean. disadvantage is the staff ain't that friendly as compared to other places in Thailand.

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The hotel itself is better than the photos, how rare is that? If you are a fan of minimalism or modern decor, you will appreciate the overall look of the hotel design. It is located at a slope along the street of many restaurant, shops, and massage parlor. The slope is manageable but not after the 1st carpark. It gets steeper after that to the lobby. […] Suggest guest to take the stairs at the far side of the 1st carpark to the lobby level before you take the lift (touch screen!) We stayed at high floor pool access with an very affordable rate at 10th floor. That floor's pool is shared by 3 rooms. The 11th floor is shared by 2 rooms. Both with deckchairs outside. The highest pool access @ 12 which oversee the entire landscape is shared by 6 rooms.(private floor for room access only, no common deckchairs) The top floor above them is at 13th floor. The top floor is not easy accessible. We have to take 1st lift to 4th floor, then walk across the corridor to the 2nd lift which takes us to the 9th floor. From there, you have to walk the slope up to whichever floor above 9th. But we didnt mind at all. It was worth The room was in urban minimalist decor with heavily used of cement , glass and wood. Its very spacious and there were 3 mirrors, 2 sink, XL bathtub, big shower and clean toilet. The bed is very comfy and a full size fridge, safety box, umbrella, hairdryer & hot flask. On top of those awesome stuff, they have a 32in wall mount Samsung LCD with DVD player and a Mac mini attached to tv ! Free wifi too but average speed. The balcony has access to the pool if you booked one, its cool as you have the pool most of the time, but I think the metal stairs down needs some scrubbing from algae growth. Overall I am very satisfied of the Room. The main pool has a bar and few day bed and decks, lotsa well kept greenery and carpet grass. Oversee the kata area but no seaview. Will enjoy if you do not want the extra noise, cars and bike, extra carbon monoxide but just feel you ar Lees meer

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The bell boy help us to take the luggage at the first day when we arrive at the hotel. He even wait until we pay for the tips. But when we are leaving, he haven't help to take the luggage which I think maybe he realize that I won't give him tips again... Location is great with only few minutes walk to the Kata Beach and restaurants. The floor is a bit […] special that make me feel not so clean. I like the soft bed and the huge bath tub. The swimming pool view is great and everyone will spend some time in the swimming pool for relaxing. I will definitely stay here again if I come back to Phuket... Lees meer

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After reading several reviews of the hotel online, we were all a bit skeptical. Traveling as a group of 6 we booked 3 rooms, all of which had a breath taking view of the island, and were all located close to clean swimming pools. We stayed for 9 days and the walk up to the hotel from the beach wasn't at all bad. The staff were extremely helpful, the […] rooms were clean, modern and comfortable. We were provided with guides to Phuket's attractions. There's a great cheap and satisfying restaurant right across from the hotel with both Thai and foreign foods. The hotel is no more than a 5 minute walk from a 24 hour 7/eleven, and other seafood and pizza restaurant. The beach is one of the nicest on the island, hassle free, clean and child friendly. The hotel satisfied us all greatly, and we can't wait to go back. Superb value for money. Lees meer

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hotel have service very good and room good

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This is a great hotel in a great location. I found the room comfortable and clean with great views

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Great location in a quieter part of Phuket - Kata - and the taxi driver from the airport knew the hotel exactly with no issues. Located on a hillside, overlooking all of the bay and beach area which is just two minutes walk away, and a restaurant, laundry and (legitimate) massage just outside the front door. The room caught me by surprise initially, […] as the whole thing seems to have been hewn from a solid block of concrete, including the floors and all of the bathroom hardware. But in fact, it makes sense of course, no carpet to get sandy and wet, and no tiles too get slippery underfoot. Very comfortable kingsize bed, and cleaned impeccably everyday by trustworthy and friendly staff. Reception can organise car/motorbike hire for you at competitive rates. The infinity pools(s) are lovely, and the barman seems to know his stuff too. Kata beach is spectacular, fine sand and beautiful blue clear water; many fine restaurants and cafes in close proximity also. Highly recommended! Lees meer

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We really enjoyed our time here! Things started off a little rocky, as our taxi driver refused to drive us up the steep hill to get to it. More just laziness on his part. But when we checked in to our room, we were hit with a musty airconditioner smell that was quite bad (although isolated to this room only). We asked to change rooms, to which they […] said they would send the "engineer" to fix. A knock at the door revealed what must have been a 16 yr old with a can of room spray and a ladder. Kid unloads the whole can in the A/C unit and says it's fixed....Couldn't help it but laugh, and think to ourselves this is really "Thai" style! We changed rooms after that without any problems and were upgraded to a room with private pool access which was amazing!!! Fantastic views, really nice staff, and super clean rooms. Really comfortable beds, flat screen TV's, in room coffee and tea and safe. Wish we could've stayed longer than a week! Restaurant is pricey, altough there is a fantastic restaurant directly accross the street (soi) where there are some of the cheapest prices (65 baht) for Thai food in all of Kata (which can be expensive) with great sized portions and excellent service. Some reviews we read before going said the hills are quite steep at this resort, and they are, but if you are at all able bodied (no disabilities), they are manageable and it's well worth it to stay here. They also have extremely friendly and helpful bellhops to help with your luggage, and they can give you rides in the golfcarts they use for transporting luggage. When we go back to Kata, this is definitely where we are staying, amazing place!!!! Lees meer

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Lovely hotel, get a room with a pool, on a very steep hill but you can use the series of lifts if required, Kata is the best area on Phiket and has super beaches, staff in hotel very welcoming.

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The hotel is wonderful: great location, beautiful rooms, helpful staff & excellent breakfast... but what makes this place more special than others is its modern look, the astonishing black tile pools in different levels and the views. We had a room with direct access to a pool shared by only 3 other rooms, amazing view over Kata & the beach and 100% […] accessible by lift. Guess we were spoiled... We'll definitely stay there again next time! Lees meer

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please if u ever go to phuket go to kata beach, and if u ever go to kata beach stay at this hotel suger palm hotel, u will have 3 swimming pools and 3 mins wake to so beautiful clean beach, and you are in heart of shopping area,

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It's awesome hotel, and all the staffs are very very nice can make you felt warm. The room very clean and the size of the bathroom is big big enough for relex. Good for holiday that who don't want very crowd. Within 10 mins to beach.

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Fantastic hotel. Perfect location. Very trendy hotel , very stylish. Even the elevators were touch driven. Had apple macs in each room , very stylish rooms - with big glass bathrooms . Had a pool access room - was like having a personal pool . Hotel has over 11 pools for every pool access rooms. Simply amazing

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The hotel is great, in terms of facilities, locations, room amenities and cleanliness. Very modern - I've booked a pool access room and it is beautiful, however it could prove to be slightly noisy due to the water fall. I love this hotel but dread speaking to the staff. I believe that there are many english-speaking foreigners coming to stay at this […] hotel and that the staff are expected to speak and understand English language. It was quite a bad experience for me trying to convey to the hotel staff about the help that I need (room internet was down). Took me 2 days and a few swalk to the reception down the hill to fix one minor problem. Lees meer

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Especially the pool access rooms. Al rooms are big and modern. Great view as the hotel is on the hill side. About 400 bath for a tuk-tuk to patong. Very close to the beach and restaurants. Will stay here again.

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Great location, very helpful staff, awesome breakfast and a very nice room!

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