Riad Elsagaya in Marrakech

I am by no way a fierce critic, and I would not normally bother to write a review but there were a few niggling things regarding this property that I feel I should make people aware. I visited in December and at night it gets cold, the rooms open directly to the open air courtyard there is no heating in the rooms and they charge you extra to rent a […] tiny electrical heater that I literally had to position next to my feet (fire risk) to keep to some level of warmth. The windows and doors to my room were hardly secure, more like wooden air vents and my lock was practically falling off. I had a lovely huge jacuzzi bath - It did not work and the hot water would only last to fill it about 3 inches! wifi did not work in the room, you have to go out to the courtyard to recieve reception and it is then very intermittent. You have to knock the door to come in from teh street there is no key to get in, sometimes you are waiting a very long time. I was advised it would be 6% extra to pay by credit/debit card, and this was a bank fee, not theirs. I accept this is as fine, but it should be made clear on the hotels.com website, the guy on reception did not seem to get this, when I suggested this! I did bring these issues up with them, no effort was made to remedy it, and no alternative room was offered with a better lock, It was only 2 nights so i thought I would just put up with it! Lees meer

To find the hotel it's best to get a taxi and have a written note of the address as many taxi drivers were unaware of the location. Once there, it's a genuine oasis of calm in a pretty hectic and bustling neighbourhood of the Medina. It's only a short walk to the souks and Djeema El Fna, as well as Gueliz and the Majorelle Gardens. The staff were friendly […] and polite and although the group I was with spoke almost exclusively English, they were attentive and couldn't have done more to help. The owner does speak great English but with limited French and a little patience on both sides, you can easily understand/be understood by all staff. The rooms were really clean and comfortable and the Riad is a prime example of it's type. The roof terrace is a great place to catch some sun or relax with a quiet drink (bring your own) in the evening. It's worth remembering that this isn't a 5* hotel so the pool is pretty small and there are no TV's in the room but if you want to stay someplace authentic and in the heart of the Medina then I really couldn't recommend the hotel more highly. Lees meer

First of all i've like to note that the fee noted at hotels.com isn't the fee you'll end up paying because the hotel will charge you with some extra taxes (somewhat 25 % of the price on hotels.com). Off course it's our problem as the buyer of such a stay to note the text with little letters, but i've never experienced such extra taxes before and found […] it disgracefull. The staff was nice enough, but not really good at english which would have helped a lot. When asked about what to see outside Marrakesh, which in itself is an absolutely horrible city which we're never going back to, we were just refered to some board with a small variety of tours which we found somewhat expensive and inadeccuate. We ask the hotel staff where they normale are going when then go for a picknick and with what kind of transport and so on, but again there just refered to the board. well, in the end we took a 2 day trip to the city Essaouri, which is a much nicer city, because we couldn't stand marrakesh any longer, but when we came back to this riad, someone had taken a s**t in our toilet and the s**t was actually still in the toilet and absolutely unflushably because of it's huge size! we ovbiously complained and got to change room for that last night. our room was the smallest of their rooms and it had no window, and even though we were the only guests in the riad we were not allowed to change room, only if we'd pay more. The aircondition in our room was airconditioning, it was just one of those propel-things, and it was half broken so it made a lot of noise which made it dificult to sleep. the breakfast was pretty standard, some morrocan pancakes, a bit a bread and some tea and juice - i guess it was fine. the riad in itself is nice, especially the court-yard with the small pool. But a minus is that the owner's son lives in the room just next to the pool and some off the days he had the telly going extremely loud while he himself was out taking a dip in the pool or resting in the c Lees meer

Excellent rapport qualité prix. Le ryad est charmant et bien situé! Le petit dejeuner est typique! A recommander!

El riad está bien. Todo está limpio y la atención muy amable. La ubicación no es la mejor pero está cerca de la muralla y puedes bordear para llegar a la plaza en 10 minutos en vez de cruzar todas las callejuelas. La única sorpresa ingrata fue el día de salida que quisieron cobrarnos unos gastos en concepto de tasas que al final no pagamos porque no […] llevabamos efectivo suficiente y el datáfono no funcionaba. Como en toda la estancia, todo es un regateo!! Lees meer

Ryad sympathique dans la médina. Assez petite et calme. Pour le rapport qualité/prix c'est très satisfaisant.

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Riad et personnel sympathique mais piscine impraticable car l'eau est très froide. Nous l'avions surtout choisi pour ça donc c'est un peu dommage. Il est quand même à près de 25 minutes de la place principale mais pratique pour accéder à la gare routière.

Proximité de la gare routière, 03 minutes à pied , pratique pour des excursions à Essaouira. Joli Riad avec une cour intérieur, calme. Le petit déjeuner est limite (pain grillé et pas de viennoiserie). Un peu cher tout de même. Pour 15 à 20 euros de plus, possibilité d'obtenir un hôtel de luxe. Eloigné de la place centrale, 20mn à pied. 05minutes en […] taxi. Lees meer