Barcelo Maya Caribe All Inclusive in Xpu-Ha

A very nice hotel with plenty of amenities. Some excursions and paid activities were great (booked through the guest services); other, booked by the beach, felt like a rip off. The taxi ordered through bell boys ran twice as much as the taxis ordered directly online or by phone.

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The hotel and grounds were lovely, the people were great... but there was hair in the shower when we got there. And it was still there when we checked out a week later. Like not a little bit of hair either - it was pretty obvious. So their cleaning if only kind of cursory.

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Our family of 4 stayed at the Barcelo Maya Caribe for 8 days between Christmas and New New Years 2012/2013. We really enjoyed the experience and would recommend it. I rated 4 out of 5 across the board, because 5 is "superb" which is a pretty darn high bar. Everyone always wants to know about the food, so I will offer that on a scale of 1-10 (with 10 […] being a high-end high-dollar restaurant) the food is about a 7. Basically the food is about as good as could be expected for a buffet that is feeding hundreds of people. You will figure it out but make sure to browse the whole bufet before you start piling it on your plate. With the booking you will get an opportunity to book a reservation at one of several "non-buffet" restaurants which are definitely better, so make sure to do that. The hotel is very clean and the staff were all super friendly. No complaints whatsoever. Even when the hotel was booked at capacity for New Years Eve, there was still plenty of room around the beach and pools to spread out. We never felt like we had to plan ahead and rush out with towels to mark chairs or anything like that. The nightly show at the theater is a little "corny" but still fun and some very talented dancers, etc. We found our whole family on stage doing the gangnam dance. The beach at the hotel is great. Snorkeling isn't much of anything, although we found one small rock with a decent collection of reef fish at the north end of the swim area. Lees meer

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Terrific facility. Terrific staff. Note to bring roll-away sheets was not taken care of. Food good. Pools great. Ocean warm and wonderful.

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The Barcelo is superior in almost all ways, including the room, the setting, the location (easy access to anything you'd want to see), and food. The one exception is that the room had many flaws, including non-working lamps, minibar, screen door, etc. However, they quickly fixed everthing we asked about. The 1/2 dozen cenotes right across the highway […] are great, cheap outings (we visited the Azul and "Garden of Eden", both about 1/4 mile south). Also, if you even a little adventurous, taken the share taxi (collectivo) for cheap rides to all the nearby attractions ($2-5 per person depending on distance). Lees meer

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We had a blast! This was our first all-inclusive and we really enjoyed the hotel and the staff. Alejandro is the best bartender ever!!! The rooms were great and the staff was very accommodating helping us transfer our daughter to our room and making her a new, very comfortable bed. Best of all the service was always with a smile. We had the premium […] club which made for better drinks. The restaurants were hit-n-miss; we were able to get reservations for every night we were there but the quality was not very even. We all enjoyed the steakhouse, the Kyoto Japanese place and the Mexican restaurant, where Jose made suggestions for authentic Mexican dishes. The rest were not great and I would not recommend the seafood place. We had Wi-Fi, but it could only be used in the room, so better coverage with your code would be great. Some activities were difficult to get to do but the staff was accommodating and if there were no-shows they'd let you jump in. Finally, one of our concerns was safety, but we were made to feel safe and enjoyed nightly strolls around the property. Went to Excaret, Tulum and Xplore, all worth it. Lees meer

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Very nice experience-first time at an all-inclusive resort. Lots to do and beautiful stretch of beach!

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Beautiful resort. Upgraded to club premium and it was worth it for the bigger room. Bathroom also twice as big as a regular room. Beds a little hard, but clean and air conditioner worked great. Food and drinks were good. If you get something you don't like, just get something else. The staff are very nice and work hard to please.

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This was our third trip to Barcelo Maya. Since they are remodeling the Beach/Caribe section of the hotel we were upgraded to Tropical. We stayed in this section last year and it was just the same. Everyone at Barcelo Maya is very friendly and they always have a smile for you. The food is wonderful, especially the ala cartes. We decided to pay the extra […] money and went to Caribe at the Palace for dinner one night and it was so worth the $15.00 per person extra. They now stock Corona in the mini fridge instead of Modelo, and my husband would have preferred the Modelo. But that is just a personal preference. I highly recommend this hotel. It's a great place to go either as a couple or with your kids!! We are already planning our trip for next year! Lees meer

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We booked at Barcelo Caribe, but when we got there it was closed so we stayed in the Colonial. This place was beautiful! The grounds were well landscaped, the beach was nice and sandy, a few rocks in the water, but nothing sharp. There were lots of pretty fish for snorkling right off the beach. I was also able to scuba dive 3 minutes from shore. The […] food was really good too! Better than excpected for buffet. We ate at the seafood and Japanese restaurants. They were both really good, get the lobster at the seafood place and eat at the Japanese place for great hibachi. We were there for our anniversary and they brought a complimentary heart shaped cake and a bottle of champagne to our room! The drinks are a little weak, but you can tip a little and ask for something stronger (the mojitos are delicious!). I would definately stay here again, along with any other Barcelo hotel, because they left such a good impression. The staff was also friendly, helpful and spoke english. My husband ended up at the public hospital in Playa Del Carmen with a medical emergency. The hotel staff and Best Day Travel were very nice and helpful in arranging a taxi with someone who could come into the hospital with me and translate. I felt safe at the resort even when my husband was in the hospital. This was our first all inclusive and first time in the area, but it seemed worth it to pay a little extra for a quality place. Lees meer

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great hotel!!!! strongly recomend i like everything!!! beach is the best thing in hotel! sea is amaizing!!! territory is fantastic!!!

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Overall my stay at the hotel was great, my only issue was the rate they charge for internet use I think that it was too much other than that I'm satisfied with everything the hotel has to offer.

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Stayed 1 week at this hotel. This place is huge! Expect to walk A LOT! Rooms: (+'s) Are nice and comfortable and seemed to have enough space for all of our things. We used the safe for important things like passports and money. A/C worked well! (-'s) Door handle broken but we managed to make it work while we were there. The BED was NOT comfortable.. […] Maybe you will like if your prefer a FIRM mattress. Food: (+'s) Fresh fruit was always good and they seem to have a good variety of food in general. I went in with low expectations as it is all-inclusive and a foreign country! Some things at the buffet could be made to order such as pasta and omelets. Sit-down restaurants had good food and flavor. Very filling. Friendly staff. (-'s) Buffet food is blah and gets old after a few days as choices never change too much. Beach:(+'s) Awesome! On site snorkeling which I hear was very good, we did not have enough time while there to do this. Chest deep water out a ways from shore, so when closer to the shore seems crowded you can still have your own space! Lounge chairs always available @ the beach. It was our saving grace from the heat. (-'s) Some coral and seaweed, but I think this was mostly due to the hurricane Ernesto. Staff: Seemed friendly to us. I think being polite and not demanding can go a long way at this place. It's amazing what "please" and "Thank-you" does in a conversation. Some seemed to EXPECT tips. I don't mind tipping.. but not when you are expecting it. Lees meer

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My daugther and I had a wonderful time ovethere. There were couple things We didn't like for example the internet service was not included it. The rate for that services was ridiculous, as is the Wi Fi. The taxi or ground transportation so expensive.t Over all everything else was very good. The restaurant service at Son QuijoGgte was excellent.

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I would definitely return to the Barcelo Caribe Maya and upgrade to premium.

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Very clean hotel. Great service. The grounds are amazing! Overall it was great!

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Barcelo Maya Caribe covered all my expectations and beyond.The best: the staff and the beach in this order. I went with my teen children and they enjoyed the hotel's activities and it's well known how dificult it is to please them.

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plenty to keep you busy,shows were great,beach was wonderful always found lounge chairs,specialty restaurants were great, food was good,bars were good,loved the iguanas sunning in the morning.Enjoyed the tropical setting.

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The complex has five hotels. It is conveniently located if you are planning to visit akumal, Tulum, Coba, the cenotes. The food is ok but not fantastic. We stayed at the Caribe cancun and the only good reservation dinner was at the Spanish restaurant. The beach is nice but not as pretty as akumal or Tulum. Get a car if you are planning to go around, […] it provides you with the flexibility to visit many places at your own pace. Expedia package was overall good price that included air fare, all inclusive hotel and vehicle. Lees meer

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Gorgeous resort, beautiful grounds, the best beach. This was our 2nd time in Barcelo, we stayed in 3 other resorts in Mexico, also vacationed in all inclusives in Dominican Republic and Jamaica. Barcelo Maya is the best! After this vacation we will not consider any other all inclusive resort in the Carribeans.

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Was our 2nd trip to this resort and its was still.............Very beautiful & clean Resort. Beach is gorgeous, staff is VERY friendly and very helpful at all times. Rooms very nice and clean. Food was pretty good as well. We can't say anything bad about this resort at all & We Will return to the same resort again in the future!

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I read several reviews prior to booking this hotel. I have stayed at several resorts in the Mayan Riviera and this was a disaster! The staff is the problem as well as the food! Everything was covered with a gross garlic or white heavy sauce...no grilled fish, all fish was soaking in butter, oil or sauce that was disguisting! Guests were serving coffee […] to themselves in the morning because the hotel is understaffed...no one offered us coffee in the morning. I had to get the pot from the servers myself. As for staff here in general: No tip...no service at all! Rude servers, rude service at Beach Grill, especially at the Beach Grill Bar. The server would not give me sweetner when requested. Even more disturbing than the complete lack of service...the towels were dirty! Need I say more? The only good point at this resort was the amazing beach. And gym was nice (outdoor style). Overall, I paid more for this resort than the three others I stayed at in the area, and it was the worst one of them all. Understaffing, horrible nightmarish food (ham for breakfast was sitting there every day...same ham!, not fresh ham...same big piece...over one week long). Only desserts were good. Read the other reviews, everyone says food was not that good...it's a major UNDERSTATEMENT! (a man from Italy sitting next to me and my boyfriend was so hungry due to lack of good food, he ate 5 buns for dinner). Unless all you need is a nice beach but are willing to eat unpleasant food, take a chance. Lees meer

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AWESOME food, great stay & great experience! Great location! Everything is in the resort. They have their own plaza to shop for gifts. There is a train you can take to to check out other resorts. Beach was beautiful. Staff very friendly!

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Barcelo Maya Caribe was paradise. The room was simple, but fit the Mayan/Aztec theme. The buffet offered plenty of food and variety. The steakhouse had amazing dinner meals and great service. The Mexican restaurant had delicious food, but too small of portions. The bars were great, drinks all day! They need a few more bartenders at night, but service […] was good. Try a Riviera Maya...delicious. The pools were clean and the hotel made us leave when a bad storm came, very responsible on their part. The Carribean was gorgeous. Lots of activites for everyone to participate in. The only bad part of the trip was the price of phone calls back to the US - 70 pesos per minute. I would recommend this hotel to anyone. Make sure to make your dinner reservations early otherwise you may not have great eating times. Go to the mall, a little pricey, but fun to do. Pay for the ATV tour, it is an unforgettable experience. Also, the ceramics by the pool are expensive, but well worth it. Bring BUG SPRAY for the mini-golf area and also for walking around the hotel. Enjoy the scenery, it is beautiful. Lastly, take advantage of the nightly shows. They may not be Broadway shows, but are a very relaxing way to end the night. Stay here and you won't regret it. Lees meer

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This was our second time to Barcelo. We have enjoyed both trips. Very nice resort with plenty to do. Lots of room so we didn't feel crowded. Great beach and pool area.

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Barcelo is an hour south of Cancun airport. Having booked a transport van through Expedia, it was really nice to skip all the "hawkers" at the airport and get right to our transport. Barcelo was beautiful! The staff was friendly and accomodating. The food was fine at the buffets and at the on-site restaurants--we could always find something good to […] eat. The pools were very nice and the beach was lovely. We went in June which is a bit "off-season" so nothing was crowded. There were always places to go to be alone. Our room was cleaned for us everyday. There was a safe in the room to keep valuables in. We stayed 7 nights and had a wonderfully relaxing time! We would definitely book a stay at Barcelo again! Lees meer

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This was my second visit to this hotel and this time we had family and friends join us who were also amazed by this place and price. We all had a great time and felt so relaxed. We all definetely will be going back.

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Services were good. Beach , landscape, evening shows were excellent.

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The staff was very friendly; the environment was very comfortable; there was a variety of food at the buffet each morning, lunch and dinner to chose from; good entertainment from the Theater; the beach was very well kept and it was beautiful; the pools were nice and clean and the bars were great too; the towel cards is a good idea so you can get clean […] towels each time. I would recommend this hotel to anyone. Thank you for a great time, I will come back for sure. Lees meer

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Our hotel experience at the Barcelo Maya Caribe was absolutely outstanding. I cannot say enough about this hotel. It is located in a beautiful area of the Riviera Maya and has a fantastic beach. Crystal clear Carribbean blue water and a beautiful white sand beach. I traveled with my husband and 15 year-old daughter, and we will definitely go back. In […] fact, we are looking into going back in June. The staff was very warm and friendly and could not do enough for us. The rooms are impeccable, the grounds tropical and beautiful, and the pools (complete with swim-up bar) are great. The food was delicious, no matter where you ate, and no matter what meal it was. There was entertainment at the theatre every night, and Mexican trios at the lobby bar. I am thrilled we were able to spend our Spring Break here, and it is now our very favorite Mexican resort!!!! Lees meer

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Beautiful resort with great service and amenities. Wonderful beach and swimming pool, perfect for kids.

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If you like big resorts, you will like this one. Only real complaint is that you can't go to all the areas of the resort. They limit you to two unless you pay more to go to the other areas. Excellent snorkeling with lots of fish and coral. Food was ok, but not excellent. Alcohol was not the best, but it sufficed. The grounds of the hotel were well […] manicured and the beaches were so beautiful. Would recommend this place. Lees meer

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The Barcelo Maya is amazing--the beach and grounds are so beautiful. The food is very good although not quite as varied during the off-season. We had a problem with our air conditioning in our room and they sent someone up at 9:30 pm right after we called to fix it. Very accomodating and the snorkeling off the beach here can't be beat.

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Very nice hotel. Food needs more flavor, plus more mexican traditional dishes at the buffet, especially from the area (Cochinita Pibil). Be prepared to walk, the hotel is very big. The beach and swimming pool are very nice. We have a very nice vacations.

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Barcelo Caribe is nice hotel but many things could be better.... rooms can be cleaned better, hotel in general clean and have very nice beach. In June for our 10 days stay 2-3 days was raining and not much activities in the hotel for cases like this. Food was ok, very good cakes and pastries.

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The Barcelo Maya Caribe and 4 adjorning hotels were absolutely beautiful. The grounds were lush and tropical. The beach was exquisite. The pools were huge. The entertainment and daily activities were fun. The rooms were extremely clean and well maintained. They staff was very attentative. The only negative was the food. Breakfast and lunch were great […] but by dinner time the buffet got a little tiring. They do have Ala Carte restaurants that you get to go to but the only problem is, if you don't reserve them before you arrive chances are you will be out of luck. Unless you don't mind eating at 10:00 PM. We tried to book any of the restaurants the morning after we arrived only to find out that they had all been booked. The only times they could get us would be 10pm. We had children with us and that was too late. Many guests were experiencing the same problem as us. People who did get into the restaurants told us that there were empty tables. They definitely need a better system. Lees meer

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I read countless reviews before going to Barcelo Maya Caribe and the positive ones were correct!!! We had a party of 6 with 4 younger adults and 2 'older'!! The food at the buffets was good and there were so many choices you could never leave hungry. Don Quixote was absolutely fabulous - order the beef tenderloin and you won't be disappointed! The service […] in all areas was wonderful (except at the omelet station each morning but I won't let 1-2 out of hundreds pull the service from a 5 to a 4). Servers, bartenders and entertainment crew: Julieta, Flor, Antonio, Ives, Orlando and Norma went out of their way to learn our names and ensure we had an amazing vacation. You don't have to tip but it is appreciated and these people work HARD! We used the catamarans daily and snorkeled by the pier -- awesome snorkeling! The activities on the beach and pool can be a LOT of fun - get involved! We did rent jet skis and it was fun - worth the money. That was really the only "extra" money we spent. There is SO much do there you can't get it all in. I had read that the rooms in Caribe and Beach are hot but everything runs on your room key. We never felt uncomfortable but if there was a need we could have left one key in place and not had a problem. I thought the rooms were great and the housekeeping did an terrific job - always checking to see if you needed anything extra. It is inclusive and we enjoyed it all!!! I highly recommend this resort! Lees meer

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Muy mala la atención de los recepcionistas, me entregaron la habitación 30 minutos mas tarde de lo estipulado, yo viajé con mi esposa e hija de 2 años. Esa media hora en un calor de 38 grados se siente como si hubieran sido 3 horas. El hotel esta bien mantenido y las habitaciones son cómodas y limpias, sin embargo la distribución del complejo lo hace […] muy incómodo. Hay que caminar mucho para ir a los restaurantes, albercas o habitaciones. La comida es mala comparada con otros hoteles del mismo precio y categoría, sumándole que para comer hay que trasladarse al hotel contiguo pues en el Barceló Maya Caribe solo se sirven desayuno y cena. En fin, por el precio hay mucho mejores opciones, yo vivo cerca de Cancún y la Riviera y viajo para allá muy seguido por lo que les hablo con conocimiento. Si deciden viajar a este hotel, recordarán este comentario. Lees meer

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Stort och imponerande ställe med låga byggnader som smälter väl in i naturen. Åtskilliga restauranger finns inom området och också flera pooler. Under den veckan vi var där, hann vi inte besöka alla restauranger som ingick i all inclusive-konceptet, men de vi besökte hade genomgående bra service och vänlig personal. Eftersom vi behärskade spanska upplevde […] vi inga språksvårigheter, men även de vi hörde som talade engelska med personalen klarade sig bra. Vi blev tilldelade två dubbelrum med relativt bra läge, c:a 3 min. promenad till poolområdet. Därifrån tog det bara någon minut att ta sig ned till havet. Om vädret är lugnt går det att snorkla i vattnet utanför, speciellt om man är beredd att gå en bit efter stranden. Man kan se en del fisk och även vattensköldpaddor, men koraller ser man tyvärr inte mycket av. Det finns speciella snorkel- och dykturer, (till ex.vis XEL-HA resp. XCARET) men de är genomgående dyra, speciellt om man är en familj på fyra personer eller fler. Att se mayaruinerna vid TULUM ett fåtal mil söderut är ju ett måste. Inträdet där är jämförelsevis billigt. Jämför taxipriset med arangörernas pris! Ta tid också och upplev naturen. Redan på hotellområdet stöter man på Iguanas (stora helt ofarliga ödlor), Agoutis (kaninstora gnagare) och även Näsbjörnar kan man ibland få syn på. Det finns även gott om fåglar som pelikaner, fregattfåglar, strandpipare, hägrar, gamar, Charas och många fler. Man även få se kolibrier vid blommande träd och buskar. Lees meer

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Se supone que es un all inclusive pero hay ciertas bebidas que tienen un costo, solo las nacionales son gratis, si uno pide un coco lleva un costo adicional, si quiere llevar alimentos al area de alberca lleva un costo adicional, el estado de las habitaciones no estan en muy buenas condiciones , nos tuvimos que cambiar de habitacion por que el aire […] acondicionado no funcionaba ni el servibar, en si es un hotel no para 5 estrellas como lo anuncian Lees meer

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Me la pase genial, excelente servicio, todos muy amables, excelente limpieza y organización, la comida es muy buena y tienen bastante variedad, definitivamente volvería. Las distancias dentro del hotel son muy largas porque el hotel es enorme pero lo tienes todo, tienes disco, iglesia, restaurantes, albercas, snacks, bares, areas de juego inclusive […] tiendas de souvenirs, no ocupas salir para nada. Lees meer

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Tuve problemas al reservar, el error fue mío pero el personal del hotel tuvo la mejor disposición para ayudarme. Todo hubiese sido perfecto de no ser por que el aire acondicionado del cuarto no sirvió y tuvimos que movernos de cuarto a las 2 de la mañana. Al siguiente día la situación fue la misma. El gerente del hotel estuvo al pendiente del problema […] y ofreció muchas atenciones. La playa es espectacular. Son 3 calidades de hotel distintas y no queda claro al momento de reservar, aclarenlo para evitar sorpresas Lees meer

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Estaba acostumbrado a recibir un trato excepcional pero ahora todo cambió, porque al hotel le falta mantenimiento, la comida y bebida ahora es de calidad regular, los empleados se esmeran por brindar el mejor servicio pero falta mejorar la administración del hotel, hay condicionamientos en los restaurantes. El costo del hotel no es económico y por tanto […] uno espera mucho como antes. Lees meer

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Estuvimos 6 dias en el Barcelo Maya Caribe, ademas del tiempo que a fines de Abril resulto ser increible, todos los dias de sol pleno; el hotel fue una excelente eleccion, alejado del ruido, playas tranquilas y transparentes, disponibilidad de sillas para tomar sol a toda hora y piscinas increibles, limpias y muy ampiias. Sin duda volveriamos a ir al […] Barcelo, solos o con nuestros hijos. Hay actividades para todas las edades, nadie te molesta y el personal es super amable y servicial. Lo recomiendo !!! Lees meer

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Bellissimo soggiorno, villaggio enorme con tutti i servizi immaginabili, spiaggia molto lunga e bellissima. All inclusive nel vero senso della parola, il cibo era sempre buonissimo e c'era moltisima scelta! il villaggio èun po distante da playa del carmen dove c'e molto movimento e molti locali, ma facilmente ragiungibile in 15/20 minuti di (economici) […] taxi. Ho soggiornato a settembre 2011. Lees meer

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