Check-in was met with an aggressive hard sell on trying to get you to pay to upgrade your room. Was over the top and not good. First room had an unclean bathtub, so we moved to another room which was better but also had trash on the floor and a lot of maintenance issues including a shower handle that spins in your hand so very hard to use, a bed that will destroy your back as has zero support, along with lumpy pillows. One of the bathroom lights was out so was dark in the bathroom. This should have been caught when cleaning the room! The ventilation system had issues so you were either freezing or sweating. That sucked.
Don't bother going to the restaurant if you are gluten free. While they do take a lot of care to let you know what is GF and not, their offering for those of us who NEED GF is poor at best. We opted to eat elsewhere.
Luckily the staff in the restaurant are great, or we would have given the hotel 2 stars.
Jasmine in the bar is a superstar!
All said, I cannot and would not recommend this hotel. Had good past experiences with the Hotel du Vin brand, but this one left us wondering if we can trust the brand.