Sheraton Grand Hotel & Spa, Edinburgh

Hotel was in a perfect location to sightsee and shop in Edinburgh. The front desk and concierge staff were awesomely at helping us locate our lost luggage from the airport and were extremely responsive to our needs which let us focus on having a good time without worrying about the administrative things. Beds were also extremely comfortable! Entire experience was awesome!

Everything was wonderful apart from a lack of privacy in the bathroom. Would highly recommend this hotel.

Four friends stayed two nights in adjoining club rooms. The adjoining rooms where great to keep the social chat going late into the night. The rooms where clean and a good size the beds where all comfortable. The only downside of these rooms was the bathrooms which where boxed within a frosted glass cubicle very strange and little privacy! We enjoyed the use of the club lounge where we had drinks and snacks also breakfast which was good. The staff there where extremely friendly and helpful. We also enjoyed the use of the spa and treatments. Very easy to walk around edinburgh good location. This was our second stay in the club rooms at this hotel and we will be back.

I awoke to flea bites on my person. When I threw the bedcovers back to investigate I discovered that the bed linen was in fact dirty with black footprints on the duvet cover. I was quite disgusted, I had turned a blind eye to how dusty the room was but in hindsight I should have said something earlier about that. The room was obviously not being kept as clean as it should be, particularly being the prestigious hotel chain it is. I informed front desk staff and the duty manager took a photo of my wrist which had inflamed flea bites on it, she was horrified and we were informed that they would take care of our bill and apologised profusely. I was sent emails from various personnel informing that this was being looked into, and that I would be receiving a refund. Today I was told I was not entitled to one, that they had offered me enough compensation by paying my lunch bill! Two bowls of soup!! They informed that they had pest control in the hotel and did not find anything untoward in room 411. Really?! I still have flea bite marks from my stay in this hotel, and apparently this does not warrant a refund. I would not recommend this hotel, it looks beautiful but it’s filthy and there are bugs in the bed of room 411. Front of house are very good at listening and proferring apologies, but not good at following through with commitments made. Questioning my claim despite proof. Would you expect to pay to stay in a room with dirty bedding and mites that bite you?? I think not.

Excellent location near Edinburgh Castle. Breakfast at hotel was excellent. Rooms were spacious and beds were excellent. Overall great place to stay.