Crowne Plaza London - Kensington

Excellent service and good quality room

Aangenaam hotel in leuke omgeving met vriendelijk personeel. Goede uitvalsbasis om London te verkennen

Mooie buurt, zeer goed bereikbaar met metro op 100 meter, mooie en nette kamers met goed ontbijt. Familiekamer met twee queen size beds.

The reception staff were friendly and helpful. The staff at breakfast were attentive and welciming.

The location was great and the hotel looked really ood, only thing is the room had such a strong odour that we had to completely spray it when we arrived. We alerted staff to it and they said that they weren't sure what it was and they would freshen the room when we came back. When we came back we opened the door and the smell hit us straight away like it had not been dealt with we couldn't open the window as it had been bolted shut. We then alerted staff again and a colleague came up to spritz the carpet with spray to which it did nothing. We had to stay the night as we could not make alternative arrangements. When leaving we told staff the issue and they said they wouldn't check further customers into the room which annoyed me as I didn't get the same treatment for such a pricey room. It was an uncomfortable stay due to the smell and staff were not helpful but couldn't fault the hotel otherwise. I would return if they were certain I wouldn't be in a room like that one