Sonesta Fort Lauderdale Beach

When I go to fort lauderdale, The sonesta is usually the only place that I stay, I even extended my trip by an extra night because I was having such a good time. It wasn't until my last night I went to the lobby to get my food that I had ordered and got locked out because my key wasn't working, so I tapped on the door to get the front desk person attention. It wasn't until my sister called downstairs from the room that he came and open the door and he(Ronald Henry) proceeded to snatch the key out my hand asked me why I didn't slide it against the opener that's when I told him the key wasn't working and he told me that I was disturbing him from doing his night audits. I made a complaint about it because he did the same thing to my sister the night before and asked her if she was a guess at the hotel. I wanted to speak with the general manager because that behavior was unnecessary and made us feel like we was unwanted guess. Even though I stay at sonesta all the time this was definitely not a good ending to an amazing trip. Matter of fact I was just there in January and it was a totally different experience. After speaking to the day manager (John) He offered us free breakfast at the steelpan and that was another horrible experience. Our server Jackie, Came over took our order and we never saw her again,People that came in after us got their food before us. When we mentioned that we was going to to just leave and to cancel the breakfast, She said "Go ahead im too busy anyway"

The overall stay at the hotel was great. However, when booking the hotel it said on the website if I ate at the restaurant Steelpan, I would have complementary valet parking if spending over $50 in food. My bill came to over $100. Fine, not the problem. When I went to check out, I gave my dinner receipt and was still charged for valet parking. I explained to the receptionist it was supposed to be complimentary. She ignored me and still charged me for parking, saying it’s only complimentary if you’re not staying here. I find that ridiculous. As well as having additional fees added to my account of $80. When I already paid for everything up front. There was no need for additional fees. Very deceiving from booking online and what happens at the hotel afterwards.

The shower did not work at the Sonesta hotel. No matter how hard you pulled up on the shower/ bath valve, it only closed halfway, so no shower pressure.

The bathroom was very small, other than that I loved it.

Check in with Sandra, was absolutely amazing!! She gave us all kinds of info about what to do around us. She was cheerful every morning that we went down. The beach set up crew were amazing, as well! Raphael, made my day every morning! He took care of everyone on the beach in a very timely manner and so very pleasant!! I will definitely be back!!!

Great place to stay, friendly staff and my room had a great view.

Hotel was great, we stayed in a park/partial ocean view and it was wonderful. Quiet and the hotel overall was clean. The lady who checked us in was amazing and super sweet. We had an issue with our first room, and she immediately got us another one

It was a great stay I just wish they would still do daily housekeeping.

Staff and location was amazing. Corner room has amazing views but clear conversations could be heard in adjoining rooms. Since the hotel was only partially full they should separate guests since walls and doors are thin. There is a $9.75 unexplained daily resort fee on top of the explained $35 daily resort fee.Free chairs for guests on the beach are great

Excellent location, beautiful beach front.