NH Collection Barcelona Gran Hotel Calderón

Het is een prima hotel. De entree is spectaculairer dan de rest van het hotel, maar het is gewoon een net en mooi hotel. Het zwembad heeft een mooie ligging op het dak en de schoonmaakservice is prima. Het bed in de standaard kamer is niet fantastisch en de douche ook niet.

Great hotel and a great location. The gym could be improved and water should be provided in the rooms.

A modern hotel with lovely amenities. Room was bright & clean with a very comfortable bed and lovely bedding. The roof top bar is a highlight offering great views of the city. Both the boulevard restaurant and the restaurant in the hotel offered a good wine selection and a variety of menu choices. The location is fabulous and is an easy walking distance to many of the must see sights of Barcelona.

From start to finish, a litany of problems: bathroom door didn't close, safe battery was dead, room was nonstop noisy, electric outlets both insufficient and unsafe, nonworking closet lights, room not made up as requested with signage or poorly made up, loud music from patio below, cigarette smoke in lobby, shower design that leaked water over entire bath floor - both messy and dangerous, no rugs nor furnishings to absorb noise, NO towel racks, only feather pillows, clueless concierge who sent us to closed restaurant, nonworking bus, closed hotel lounge then suggested that we sit on the patio in the rain until it opened - we said: "really? sit in the rain?" her reply: "i don't know your preferences." too many issues to list. we reported every issue in a timely manner and met with a manager before we left. they are very good at apologizing, but all they offered us was a voucher for ANOTHER STAY. as if more of a bad experience would set things right. NH Collection is barely a 3-star but we paid for a 5-star, and here in the states, charging for a product or service that is not delivered is fraud. i am reporting the hotel to its corporate office and to the hotel association, and will file a formal complaint as well. further, i will post this review on every travel and hotel site that i can find. NH Collection is a publicly held company - looks to us like it's shareholders first, guests last.