Great location No bar Free shuttle No USB ports.
The location is amazing. The free shuttle was excellent; very little waiting. 95% of the staff was friendly. Everything that was important to clean was cleaned, but the carpet in the hall was never vacuumed even in front of the elevator. There was no complementary breakfast. The hotel bar and restaurant were not open at all. And no USB outlets in the room at all, so bring your power blocks.
Chris, Gezinsreis van 2 nachten, 28 mei 2021
IGOR, Gezinsreis van 1 nacht, 15 mei 2021
Beware, Hidden Parking Charges
Booking price was $133.89 INCLUDING taxes and fees.
At check-in was told there is a $29.00 plus tax ($2.68) parking fee.
No where in the booking was a parking fee mentioned. This undisclosed parking fee is a false and unfair representation of the cost for the room.
Camille, Reis van 1 nacht, 10 mei 2021
Very clean hotel! Great stay. Friendly service. Good location and the free shuttle is very convenient. I would definitely recommend
Gezinsreis van 1 nacht, 17 apr. 2021
Great location, and very clean. We will be back!
Summer, Gezinsreis van 1 nacht, 3 apr. 2021
Hotel was very clean and friendly staff. Would definitely stay here again.
Tammy, Reis van 2 nachten, 2 apr. 2021
Great location and service
This hotel is combined with Residence. The location is somewhat central to bars and dining and does offer a downtown shuttle which was great. Breakfast options were wonderful and well done during these cautious times. Room was clean and comfortable.
Laurie, Gezinsreis van 1 nacht, 2 apr. 2021
A bit odd not sure if due to covid or the lobby being flooded...heard both..but had to enter Springhill Suites thru attached Marriott and walked forever to get to our room. That front desk trying to handle both hotels was overwhelmed. They did their best but was always a long wait to ask a question. From room could not call front desk directly..had to call their main number and wait on hold forever to even ask for an extra towel. Parking fee was not mentioned when I booked so was not happy about that.
Melissa, Gezinsreis van 2 nachten, 31 mrt. 2021
I do not recommend.
1) I mistakenly booked the wrong day, but it took several hour of phone calls to get it corrected. In the end they blamed the booking company and would not refund the money. I paid for 2 nights and only stayed one.
2) Showed up to learn parking is an extra $30, without warning.
3) Showed up in the evening, so half of the hotel was closed, and had to lug our luggage from one end of the hotel to the other (its 2 hotels combined)
4). You need key-card access for the lobby entry & pool, as well as your room. After multiple new keys, none of the worked, and I had to call to have a tech let ilus in A; the building B; the Pool C; our room - so basically any door required a 10 min phone call and wait.
5). TV wasn't working so had to call staff to plug in the wires that were apparently disconnected by the previous guest.
Although the staff weren't really helpful, they were friendly.
Josh, Gezinsreis van 1 nacht, 31 mrt. 2021
Quiet, clean, and good service. The only thing that's bad is this location has 2 hotels (spring hill suites and residence inn) but one check in location (on the residenceinn side). So if you stay at the spring hill suites side of the hotel, you're going to have a long walk between your room and getting to the entrance of the hotel (residence inn entrance).
SANTIAGO, Gezinsreis van 1 nacht, 28 mrt. 2021