New World Saigon Hotel

This is the best hotel that I have been stay. It clean and very good staff, good location

Overall I have had a great stay at New World Saigon. Good service and friendly staff from door service, to check-in at the reception, business centre and room service. The room was large and comfortable. The only downside was the air-conditioning was way too cold even after turning it up. Not sure if is controlled centrally.

They initially gave us the room on 3rd floor before renovations done to the room. I was shocked this was rated a 5 stars hotel, may be in 1980 but certainly not in 2019. All electrical were 20+ old tech, couldn’t charge phone, laptop, and hair dryer. We need a special adapter for each wall plug. TV and room decor was antiquated and outdated. After we complained, they transferred us to a newly renovated room which was much better but still short of a 5 stars level. However we were still hounded by heavy constant renovations noise.

I have stayed here a few times but I find that the service standards have deteriorated and the noise levels from renovation has worsened. Definitely not worth the price we paid. On check in, I was given a room on fifth floor which was just next to the floor being renovated. The drilling was extremely loud and only when complained, they moved me to the 14th floor . I saw similar guests being moved. I would think the management should do this the first time round: put guests further away from the renovation and not wait for them to complain. As for breakfast, I was constantly hounded and even barred from entering the restaurant just because my room rate did not included breakfast. I am more than happy to pay for it separately as I was given a discount being an Expedia gold member. I was also given a high tea voucher, but only one even though my room was registered for two pax and my colleagues had two vouchers automatically. Hence execution at the front desk is not consistent. Finally, the Nespresso machine was faulty and the capsules wouldn’t fit properly and so we were not able to get it working. Even though I complained , it took two calls to have it changed and they charged me for the capsules ! Gain I had to point it out and complained before they removed it from the bill. I would NOT recommend this hotel to anyone until they get their act together and complete their renovations.