The Bostonian Boston

Staff very attentive

This was during the Covid-19 scare so probably not their usual service. We were charged the same for a room but had no daily linen, bath, coffee, or trash service. For the price, one would expect queen beds opposed to double beds. Bucket of ice was btought up when requested. The front desk was polite and helpful.

Great check in BUT ice was slow to difficult to get/ask for, rattling the mini frig seemed to charge us automatically. Customer service DURING the stay was slow to disappointing. The room phones didn't work. We had to call from the outside to get a hold of the front desk.

A long lovers weekend. The hotel is fantastic. Clean as a whistle, house keeping on demand. Everything great about downtown is within three easy walking blocks. Bed was great, view awesome on 5th floor. Not a single complaint. The staff atnthe front desk were all accommodating, friendly, and helpful. Highly recommend, and would repeat.

staff was great!! Dealt awesome regarding Covid 19

The air conditioner was broken and they offered $25 off for our steamy 87 degree hotel room night sleep. Aweful experience with a total lack of care to make it right. Not worth the money. Plenty of other choices around this property.

The hotel location is absolutely great ! Considering the circumstances regarding the virus Management was thoughtful to our few requests. I would recommend this hotel to my family.

While we weren't surprised that there would be no valet service due to the pandemic, it would have been nice to know that the only parking available was at the garage down the street that charged a minimum of $9 for 20 minutes and up to $40 for over a couple of hours. We stayed one night and ended up paying a total $80 for parking because we had to take our car out of the garage once. The front desk was not helpful at all in directing out of towners where to park. While it's a charming hotel, and the rate was good, $80 to self park for less than 24 hours a block away, was ridiculous. Definitely would confirm parking situation before we would choose it again!

Hair in the shower everywhere and no hot water

The woman at checkin (around 1:30pm) was discourteous. She took phone calls during the checkin process. She was rude when answering my questions about the resort fee. I knew about the $25. extra charge but questioned its validity since ALL amenities were unavailable because of COVID-19 regulations. Not even ice was available unless you ordered it through the front desk staff. She stated the fee was for the use of the WiFi which is actually included for free and I did not require. The room was clean. The bed very comfortable. Unfortunately we were given a street side room even though I requested a quiet room. Hotel has a great location for walking to sites.