Krystal Cancun

Service is great, food is great, room not really that comfortable specially shower no heater, ac not adjust to any temperature

Maria Rizza, Reis van 3 nachten, 28 aug. 2021

Gecontroleerde Hotels.com-gastenbeoordeling

VERY DIRTY

This Resort was a last minute stay because my flight got cancelled, I did not have time to read reviews or research property, if you just need some place to lay your head down for a minute then I guess this would be the hotel. For me its HARD DO NOT STAY HERE. resort was very dirty and not sanitized, NO ONE WAS wearing mask, very unsafe. would not stay at this resort again.

Renita, Gezinsreis van 1 nacht, 22 aug. 2021

Gecontroleerde Hotels.com-gastenbeoordeling

Will return

From service to comfort it was excellent. I have high respect on how the marketers were not persistent with pushing services to you. I love how no one enters without temp check and sanatizing. Lastly, even during the Hurricane event 8/19 they did their best to keep the hotel dry and service everyone indoors. Photo is my room view.

STR, Gezinsreis van 6 nachten, 18 aug. 2021

Gecontroleerde Hotels.com-gastenbeoordeling

Disappointed.

From the 45 minute check in/check out, to the elevator being broken for our entire stay (judging by the matter-of-fact response I got from the staff, it may have been permanent), to the eye-watering mildew smell in the room that infused our clothing long after our departure, I would not recommend. Our neighbor smoked and whether it was in their room or on the balcony (we were in a non-smoking room), our room smelled like they were right in there with us. Pros: The beach was clean, the restaurants were decent, and COVID precautions were adhered to. The staff was helpful enough, and while we were not expecting five-star service for the price we paid, I did expect things to be as they were advertised to get me in the door.. As long as they got my money, what does it matter?

JENNIFER, Reis met vrienden van 4 nachten, 1 aug. 2021

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NOT WORTH THE PRICE

ITS NICE POOL AREA AND BEACH AREA WE HAD A BURN COUCH CURTINS HAS MOLD VERY UGLY VIEW DONT STAY ON THE 3RD FLOOR

maria, Reis van 1 nacht, 31 jul. 2021

Gecontroleerde Hotels.com-gastenbeoordeling

Over paid, had paid the $150 deposit (one night ) and when arrived was charged for both nights even after I showed the confirmation they still said it was just a hold. Elevator no working. Ac no working. Was charged for towels that were in the room prior they were there already and I was told I switched them was charged for local calls that I didn’t make.

Maria d, Gezinsreis van 2 nachten, 27 jul. 2021

Gecontroleerde Hotels.com-gastenbeoordeling

Spend your money elsewhere

Some of the workers were nice but the others were rude and like it was a bother to ask them for anything. The hotel had AC in some areas but others did not so it was hot and humid. The elevator did not work. Had to pay extra to upgrade room, as the first room was old. The beds felt uncomfortable, the shower had no labels and no hot water. The new room was it a newer part of the hotel but even then, they have one working elevator for the whole tower of 8 floors! It was slow. Had to wait forever for it. And at one point the room service employees were using it so had to wait longer to use it. I made a reservation for dinner at the Mexican restaurant there and asked if they had vegan options. The gentleman said yes. When we got there, there wasn’t any. They gave us a really late reservation and the waiter seemed bothered that we came in to eat so late as it was close to their closing time. Breakfast buffet was lackluster. At check out, they said I owed fees but didn’t tell me for what. I just wanted to leave at that point so I paid since it wasn’t much.

Carolina, Gezinsreis van 5 nachten, 26 jul. 2021

Gecontroleerde Hotels.com-gastenbeoordeling

Not worth a penny

Omg .. I’m not gonna waste my time complaining .. if you can avoid this hotel .. do it .. not worth it .. for the price you can get a better one in Cancun. I have visited almost 60 countries in the world, this is the kind of place I will never come back !

Frank Falcon, Reis van 3 nachten, 25 jul. 2021

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NEVER STAY HERE Negative 10 stars awarded.

There is not enough characters to explain all the things. 100% shut down and tear down and rebuild. Mold on walls and had mold on the bed. Elevators broken, bathrooms dirty and nasty, funky moldy smell when you walk in the door. Food is terrible felt it was very unhealthy place.... when we found the room this way i spoke to management and they had no care in the world about it as if they know the problems but dont care.... even though offered all inclusive still ate off site. Hotels.com should mot have them listed on thier site. Pictures are from when they first opened thier doors... BEWARE....... JUST STAY SOMEWHERE ELSE AND PAY THE SAME OR A LITTLE MORE... you will be happy you did. DO NOT stay here...... its a health hazard.

Marcus, Gezinsreis van 2 nachten, 23 jul. 2021

Gecontroleerde Hotels.com-gastenbeoordeling

Worst Hotel in the World

I have traveled around the world and stayed at many hotels. But this is the worst hotel and will never go back to this hotel. There is no air conditioning in any of common areas, elevators are broken, all the air conditioning vents have rust and a terrible mildew smell that comes from the air conditioning. Our air condition broke down in our room and the hotel did not have any other room to move us to or just did want to move us and did not want to fix it. The food served at all the restaurants was terrible and all the lounge chairs and cabanas had stains especially on the cabanas mattresses. Hotels.com should remove this hotel from their website because the pictures on the website are complete lies!!

Manuel, Reis met vrienden van 2 nachten, 23 jul. 2021

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