Krystal Cancun

For two days we did NOT have water or air conditioning and no one seemed to care. It was awful. The concierge was never available when we needed help. The front desk people were rude. The food was mediocre and the service in the Italian restaurant was horrendous. I have never made a review like this in my life, but it was truly the worst place I've ever stayed!

Service was excellent! And food very good, only problem is elevator was not working well and you had to wait long for it Also, rooms need to be upgraded and maintained better, but the beach is beautiful and service amazing

The weather was horrible but the hotel couldn’t have pleased me more. Thank you. The staff obviously like their job and take pride in where they work. One word of caution. I stayed in 3 hotels this trip to Mexico..... everyone had difficulty getting me a hot shower. Krystal was my favorite stay.

Very nice and friendly service

Great beach Cove and very calm and what a ocean view. The room needs an update throughout. The hotel staff very pleasant, felt very safe and clean.

I stand in line (shorter line) behind a family to check out not knowing that there’s only 1 line for check in and check out. The woman called the family in front of me, when they are done I stepped up to the counter to check out only to be asked If I was in line. I told the lady sraff I was behind those family that she helped to check out. She told me that she can’t help me and told I need to stand in line to join the long line of irrate customers. I begged to her to accomodate since no body told me and the people behind me that the long line is the only line that they will entertain. Cant do anything so all the people in front of her merged with the long line of customers and social distancing was not implemented at all. She was rude. The hotel need to have a counter for check out only especially if it’s busy. Most people who are checking out have flights to catch. Checking in is taking more time than checking out. Also, the buffet food is disgusting. Thanks to the server she saved the day by accomodating our request.

This hotel was great. Excellent location, great service. They even had mariachi's singing during dinner.

Our room was by the elevator. The elevator was out of order. They were working on fixing it and the noise was loud and woke up us. The neighbors next door were loud and yelling from their balcony. The elevator was leaking. The hotel was falling apart. The food wasn’t good. The view we had was good. The location is great. Near the clubs. That’s all this hotel has going for itself.

Really nice place will be going back again