Royal Sonesta New Orleans

We went for the French Quarter Festival and our hotel was real close to the action. Maintenance engineers were prompt with our A/C repair when we 1st got in. Festival got rained out on Sat but the hotel had a jazz band and the Desire Restaurant was also in the premises(this hotel covers 1 block on Bourbon St). Great breakfast ever....French Toast with Bananas Foster sauce. Better than Brennans. PJ's coffee shop was also in the premises. Airline checkin for Departure...kiosk worked like I was on my home laptop. We've been waiting to stay here for yrs and finally did it. We're spoiled now.

1) called two weeks before checking in to confirm “courtyard view balcony room vs street side view, due to concerns about noise and sleeping- this after booking two weeks prior to that with this request in hotels.com notes, so twice I noted my concerns about noise and request for inner balcony - note paid a LOT more for a balcony. Upon checking in learned we were assigned Conti Street exterior balcony and the solution was a room on 3rd floor opposite ice machine (noisy) next to elevator (noisy) without balcony (less expensive room) ~ NOT Pleased !!!!!! I would have been reasonably happy (even listening to ice machine elevator and crowds passing by these all hours) IF the room price difference was reimbursed 2) PJs Coffee Shop caused annoyance and stress by forgetting my hot chocolate order (it was not made - I ordered largest size, and only small cups placed on counter), lying (saying it was made and stolen by another customer - I watched counter as I waited), then said I had to wait for Manager to get my $4 back. All delays equaling stress as we had a reservation to a Drag Show and knew it would take time to get there. Thus we advise cautiously buying coffee etc. Pretty sure the cafe is subcontracted.

quick getaway good location easy parking

Room was surprisingly quite considering it was on Bourbon Street. Ideal location for sightseeing, day trips and sport events at Superdome/Smoothie King Centre.

This hote and staff are A++! While the days I stayed were pretty hectic for the hotel and myself, the staff made sure to accommodate me anyway possible. Any problems I had were taken care of, quickly. Any questions I had the staff had an answer. The location is beautiful with a view that can’t be beat. The staff was beyond amazing and their individual personalities shined brightly and made me feel comfortable. I recommend anyone going to New Orleans to stay at the Royal Sonesta! I know I did and I don’t regret it! Best vacation ever