Doubletree by Hilton Bloomington - Minneapolis South

Great hotel. Clean. Friendly staff. Awesome pool and hot tub. Plenty of clean towels. Grest housekeeping.

Hotel room was a dirty, looked under the bed to find a ball that rolled under and they were many things under there. Looks like it had not been cleaned at all. Other than that the staff was very friendly and the pool area was a big plus!! 😁

This Hotel is great. The staff are amazing and their customer service beats any hotel I've ever been too. My next trip to Minnesota will truly be spent at this hotel. Thank you for letting me check in early since I drove 6 hours from Chicago and also thank you for extending my check out time by 2 hours. Hat was awesome. I also had an emergency with my job and they directed me to the business center where printing was free. You guys saved me. Thank you again for such great service, clean hotel room and swimming pool. See you again!!!

when I checked in , I asked the rep at the front desk what time was breakfast was, and she looked me up and down and said well its not free (as if I expected that)..I mean its not complimentary. I stated I knew that as I've been here multiple times. It was awkward, and I felt I was treated as a lesser person. Then at 9;00pm on the 7th floor teenagers were running up and down the hall, slamming doors, yelling etc. I tried calling the front desk multiple times when nobody answered. Then I called again at 11:00pm, and midnight with the same complaint and finally reached someone. Needless to say neither one of us slept well. The next morning I mentioned it to a manager, (Russian or Lithuanian female) I believe, who didn't ask me how my stay was. So I told her, she looked confused, then said oh, yes we had an "incident" and called for help. That was it. Smiled and said have a good day. It was a rather packed hotel as some work convention wad there. However, I felt the hotel would have been adequately staffed, however, I don't believe this to be the case. I was given no I apology, nothing, just sent on my way. I have stayed at the hotel multiple times, and usually the service is stellar, however, this time it was not good. Not good at all.

I think the room needed new furniture, a lot of the drawers were chipped/scratched.....overall the property needed upkeeping. The back parking lot had a lot of pot holes, elevator ceiling mirror was very dirty..just a few things that stood out. Service/staff were polite, room was comfortable. Not sure if I'd return.