Kenzi Europa

Excellent Stay

Took nearly an hour to check in. Reception team is not trained properly and no welcome greetings or smile. Rooms are very old and outdated. Swimming pool is heated and good. Toilets are outdated and needs refurbishment. Only good thing about this hotel is very near to beach and restaurants and night clubs. Breakfast is terrible and not many choice. Dinner is average but need to pay for water and drinks separately which is not included in the half board deal. Doesn't have drinking water in the room so its better to buy water before check in. Rooms are compact and floors are tiled and filthy. Not recommended real.

The room was very spacious and very clean. Linen was soft and comfy. Balcony provided great views of the area. There were lots of great facilities at the hotel; spa and massage services, a gift shop, salon, car park, cash machine, nightly entertainment, and peculiarly the Consulate of the Republic of Ireland within the grounds of the hotel. I was rather surprised by the airport-style security scanner at the entrance to the hotel and the 24 hours a day manned security however everyone was very friendly. All members of staff I encountered spoke English so was able to communicate with them.

Been here before, the food has greatly improved and we were well pleased with it. First night stroppy waiter insisted we weren’t on half board , reception did sort it out but waiter surly and never even offered apology. Remaining staff throughout the stay were excellent.reception , cleaning staff first class and very helpful throughout. We will return in the future.

Brilliant location. Good hotel. Could do with some redecorating as rooms are a bit dull. Ask for a room on 3rd floor or above.