Great location, unhappy / unfriendly servers
The location and facility were very good. With few exceptions, the service was poor. Many of the employees were just unfriendly and couldn't care less about the customers.
Reis van 2 nachten, 12 jun. 2021
Good facility and friendly service. Free Wifi is unstable and the service in the Point restaurant is slow.
Xingbo, Gezinsreis van 6 nachten, 3 jun. 2021
Understaffed still, but the beach compensates
This was our second time staying at Sonesta Maho. The first time was pre-hurricane. The resort is beautiful and very convenient to Maho Village. The beach is amazing. The people were all very friendly. But too much is still closed, and they don't tell you. There is no sports bar or Asian food, despite what the website says. Every restaurant is understaffed, including the buffet. This is a problem when they require every piece of food at the buffet to be served to you by a staffer.
Every restaurant took a long time to serve dinner, and the options were limited. This all would have been fine if they hadn't been charging the same amount that I paid when it was fully staffed. So that was irritating, I guess.
But it's still a perfect location with a beautiful beach and wonderful staff. So as long as you're on Island Time for every meal and as long as you don't mind limited food options, it's still a great choice.
Andrew, Gezinsreis van 6 nachten, 30 mei 2021
Overall it was an ok experience. The only issues I would complain about is the long wait time to be served, I believe that their were lack of workers on site which that is a problem for us tourist. Secondly, the buffet selection was rather bland, needs some improvement or wider selection of food to choose from. Lastly the entertainment was not so good and the bar tenders kinda suck at making alcoholic beverages ( I had to keep telling them to add more alcohol to my drinks). Apart from the drawbacks of staying at Sonesta my stay was relaxing, very clean premises good at the Italian was amazing.
Orlando, Reis van 5 nachten, 27 mei 2021
Its okay but could be a lot better
Check in process is horrible, no ones room is ever ready.
No food after 10pm so you have to starve until the morning unless you order from outside.
No music by the pool side and even if they play good Caribbean music they kept it at silent headphone party level so a lot of ppl brought their own speakers to curate a vibe. Date is Memorial weekend 2021 so COVID still plays its part but come on we have to take a test to come in and leave but still because of covid they are understaff (spa dont even bother unless you put your name on the waitlist when you check in) especially in the buffet area. but then get mad and tell you, you're not allowed to serve yourself when you attempt to touch any spoon to make your plate. the food gets boring quickly, they didnt change the menu during my 5 day stay same ol same ol every day. The Island view they show on hotels,com is misleading you see the buildings of the island not the actual beach/ocean. Gift shop looked looted not much there. The We lounge is fun across the street good prices good vibes and hookah. The resort harass you to wear a mask to walk through the lobby rather than just handing them out in the lobby, like how do you allow me to take off my mask to get in the pool and socialize and now come out the pool wet and scramble for a mask just to get back to my room.
The rooms are nice but i hate these new non sliding glass doors in the shower, water splashes everywhere especially if 2 or more bodies are in the shower.
Marcus, Reis van 4 nachten, 27 mei 2021
Greeted with champagne and a sanitized towel to clean hands. The resort was huge on hand sanitizer and face masks. There is a family side and an adult side which we did not know. The family side is cheaper but lacks many perks like premium liquor, room service, and swim up pool room options. The family side was great other than poop diapers in the trash by the elevators which stank up the entire floor. Food options were great we ate well all day, but only pizza on resort between lunch and dinner, it’s good tho just need another option like salad or a sandwich. The Covid test to return is not a courtesy you will pay and then get a resort credit. Everyone was nice and taxis always available.
felicia, Reis van 6 nachten, 14 mei 2021
Beautiful place. Ocean Point is the best. Great staff and service.
Reis met vrienden van 3 nachten, 22 apr. 2021
Best vacation specially with this pandemic i love how strict they are going and leaving st maarten if you are planning a trip make sure you print out the approval and your cov testing lab report it makes the trip easier trust me or else they would not let you in the airport. It was a safe trip.
Romantische reis van 3 nachten, 16 apr. 2021
Place was truly amazing. Staff is phenomenal, resort was clean, an location was great to see the planes come in an take off incase that’s your thing. Food was great. I would recommended paying the extra dolla an book ocean point (it is adults only) since they have top shelf liquor an a extra restaurant name azul which has a beautiful scenery an amazing food. But maho I loved for the family an open lay out
Gezinsreis van 3 nachten, 15 apr. 2021
I enjoyed my stay! Unfortunately, due to Covid, there was little to no organized activities.
Reis met vrienden van 5 nachten, 13 apr. 2021