Fiesta Americana Condesa Cancun - All Inclusive

The good: location, view and pool, food was pretty good. The bad: service, from check-in, restaurant staff, checkout, all had no welcome feeling. Everyone was just busy and trying to do their job. No smile! Be aware by 12pm on checkout day, your room keys will not work as they changed it automatically. The ice cream corner is the only place we felt welcomed. The room was very damp, the bed is cold and wet, I have to use the gown to cover myself as the sheets were so damp. I should have asked them to change the sheet. Loud neighbor came back in the middle of the night with loud talking and music. Called the front desk, they turned the music off, but the loud talking kept on for a while. We will not return to this place. Felt being treated as in 2 star hotel

Mid-40 yr old parents in a lovely suite traveling with 3 kids 18-21, we put in a 2-double interior room. We all had a fantastic time.

Perfect!! We love FACC and wouldn't think of staying any where else.

We travel a lot in the Caribbean and have enjoyed many different resorts. Condessa was smaller but beautifully maintained. The staff is amazing. They went out of their way to make us feel comfortable and well cared for. Chef Jonathan and the Mexican Resturant crew were phenomenal. They prepared a table side meal especially for our 20th wedding anniversary. Overall the food was some of the best we have ever had at an all inclusive. The rooms are clean and the buildings well maintained. The beach was cleared of seaweed everyday and groomed. We can’t say enough good things about this resort!

People very nice! Pool bar closed a bit early and the resort seemed more focused on older people with the activities....also wish the staff had basic English in the inside bar area