5 star price without 5 star service
Service was lacking, the friendliest staff were the room attendants, and our guests were locked out of their rooms after arranging late check out.
We left our stay very underwhelmed by the Park Hyatt feeling like we were an inconvenience to them having our own Pretty Woman moment. Don’t assume Park Hyatt , faking it until you make it doesn’t apply to everyone. We won’t be back.
Reis met vrienden van 1 nacht, 3 dec. 2020
Great place but not great service
Check in was fine. Room fantastic.
After check in ordered some wine and nibbles next to reception. 30 minutes later it hadn't arrived so reminded them and it was clear they lost the order somehow.
Next morning at breakfast they messed up the coffees and a little later, waited 15 minutes for a 2nd coffee that never arrived so gave up and left the restaurant.
Later, by reception again, I ordered a light lunch, which also never arrived until I reminded them of it.
A hotel like this should be able to anticipate your needs. This experience was quite the opposite
patrick, Zakenreis van 1 nacht, 1 nov. 2020
Great stay !We reallyenjoyed our 2 night mid week
We really enjoyed our mid week 2 night stay at the hotel. Room was ready upon arrival and was clean the whole time. We were given a late cgeck out extension of an hour and a half without a problem,just had to ask .breakfast was included in the Price and was good value for mobey
Graeme, Reis van 2 nachten, 28 okt. 2020
Excellent hotel in an exceptional location. The rooms are stunning. Having access to an open balcony in the room is really lovely, too.
I’m sure the hotel’s finding it’s groove again after the partial Covid lockdown, but the service was just a little off. Every time the we rang for assistance the phone would ring out, or we’d have to ring a different department to speak to someone. We had to order room service with Guest Services, because the in-room dining line didn’t answer, then it took an hour to arrive, and needed a follow-up call to check they hadn’t lost our order.
All very minor details, but not when you’re paying that much for accommodation.
Romantische reis van 1 nacht, 16 okt. 2020
Perfect stay on the harbour
Unbelievable setting and views
The decor and settings had lovely touches
The staff we able to assist with everything needed
Reis met vrienden van 1 nacht, 29 sep. 2020
Location location location
This hotel is situated in the best location possible to take in the stunning view to the iconic Opera House and harbour.
Reis van 1 nacht, 28 sep. 2020
The staff were absolutely fantastic. Nothing was difficult. The Quay never looked so good to me after 4 decades of living in Sydney.
Den, Gezinsreis van 1 nacht, 26 sep. 2020
Great locating, service, and hotel rooms. Love it.
Romantische reis van 1 nacht, 8 aug. 2020
Our stay was wonderful. They really took the time to make my husband's birthday special. All of the staff were friendly, helpful and genuine. They really went above and beyond to make our stay fabulous.
Kylie, Romantische reis van 2 nachten, 23 jul. 2020
You can’t beat the location, the views were amazing, the food was good and the staff were friendly.
Mark, Gezinsreis van 2 nachten, 16 jul. 2020