Lovely stay in lush surrounds
Very enjoyable 1 night stay, in a lovely room with balcony and an airy feeling. The bed was super comfortable, and the bathroom was spacious with a great shower. The hotel is starting to show signs of wear and age, but the service is top notch.
To note, there are actually a lot of amenities on site, but the hotel could do a better job of making guests aware (either at the front desk, through an easier to use / old school paper brochure in the rooms, or through an easier to navigate website); I was activity looking for things like the Trumps Spa and found it difficult to find through the hotel channels.
Samantha, Reis van 1 nacht, 29 apr. 2021
Double Bay stay.
Great location in the village of Double Bay. Short walk to the ferry and not far to the train. Loved the big bathroom and the huge fluffy towels and robes. Room was a good size with a small balcony. Bed was comfy. I felt that the room could do with a deep clean (curtains included) and a smarten up. The entrance could also be smartened up. It feels like you are coming in through the tradesman's entrance and reception is one floor up. Soundproofing of rooms is quite poor. We had squeeling children on both sides as well as children fooling around in the corridors. Don't stay in school holidays is probably the solution to that! Great staff at breakfast and the buffet is back! We would stay again.
Elisabeth, Reis van 2 nachten, 12 apr. 2021
Comfortable and great location
Comfortable spacious room, friendly and helpful staff. Lovely breakfast
Reis van 5 nachten, 16 mrt. 2021
We had a very nice bay view room, clean, with a comfortable bed .
Romantische reis van 2 nachten, 8 mrt. 2021
Terrible service and delayed communication. Our bags were lost from the foyer for 5 hours. Staff communication was disjointed. Rarely one to write negative reviews however for the price you are paying for 5 star accomodation, we found the service appalling. The hotel manager kindly discounted the first night however our stay was not great. Further to this our dog was sent raw chicken...
Gezinsreis van 2 nachten, 26 feb. 2021
We purchase an upgrade at check in with water view. It turned out to be a building crane view with just a glimpse of water view.
At check out we pointed it out to staff at check out. Staff show no sympathy and instead of being apologetic she blamed us for not reporting it earlier.
Also the room wasn’t cleaned betweyour 2 nights stay.
In constraint the concierge staff were amazing.
The swimming pool was also disappointing.
It’s a baby pool, very small and with maximum depth of 70 cm. Can’t swim.
Mariano, Reis van 2 nachten, 13 jan. 2021
Karen, Reis van 1 nacht, 12 jan. 2021
Amazing rooftop pool & bar, friendly & helpful staff, great views from balcony.
Romantische reis van 1 nacht, 21 dec. 2020
Perfect hidden jewel. Harbour, park, cafe, shops, restaurants, carefully looked-after streets, away yet close to city.
Gezinsreis van 3 nachten, 19 dec. 2020
NOT 5 STAR SERVICE
Checkin was good got an upgrade then next morning checked in for breakfast got the third degree your breakfast not included I said yes it is he saids ok I will check walks off and comes back oh yes it is we order get oir food then he saids a trolley will be coming around didn’t had to ask had to ask two times for a coffee was very disorganised not a 5 star feel then we returned our cards to say checking out and she saids Oh you have to pay valet NO we have no car ?? then my husbands credit card was charged $700 and he had to ring them to ask why ?? they said oh we will credit you back
Reis van 1 nacht, 1 dec. 2020