Holiday Inn Express Hotel & Suites Grand Rapids Airport

DO NOT STAY AT THIS HOTEL! It was the worst hotel I ever stayed in my life. The hotel is run down and old. My curtain in the room is ripped. Stains on the ceiling. Dirty everywhere. Hallway is disgusting and nasty with dust. The AC is LOUD and comes on every 10 minutes. If you are looking for a haunted house, this might be it. I can't believe it was $150 for this shit hole. Not up to Holiday Inn Express standard. I need my money back.

Floors were a little bit grimy, leftover food in a drain in the main room, stray hairs all over the bathroom. Cleanliness left much to be desired.

I would like to let you all know about the terrible experience during our stay at this hotel on May 4th. We booked an one-night stay via Hotels.com and we arrived around 7pm. We showed the front desk girl our reservation and she checked us in, even though she mentioned that they had some computer issue. So we thought that everything was set; however, after midnight a phone call woke us up and we were asked to verify our ID. We provided our names and he hung up. Then 5 minutes later, we received another call, again asking us to provide our names. We were not sure where the call was really from so we went to the front desk. We were told by the front desk person, Corey, indeed he called us to verify our ID and we were told that if we did not provide our names again he would have to ask us to leave. I told him that even if they made a mistake about the rooms they should not wake up the guests that late and instead should wait for the morning to sort this out. Corey was rather rude and told us that was the hotel's policy and they have every right to ask us to leave if we did not verify our names. By that time we just wanted to go back to sleep, so we provided our names and he said we were all set. This was the worst experience we had at any hotels and I was shocked at their policy as well as the attitude of the front desk person (Corey). I don't think this is how the hotel should treat any of the guests.

we arrived at 3:20pm as check in was 3:00pm. we were told the room that was assigned to us was not cleaned yet. long story short after they made some phone calls they gave us a room that was "cleaned". when we walked into the room we were greeted with a very strong aroma of air freshner. the sitting room furniture was all stained, as was the dining chairs. walked into the bathroom pulled back the shower curtain to find soft soap residue still in the soap dish under the shower head. the window coverings in the sleeping area looked like they were hung by a five year old. one panel for a blackout curtain which covered about 3/4 of the window. the sheets were nice, but the top sheet was stitched to the comforter, weird not able to pull cover even up to neck. the carpet in the halls needed to be vacuumed, looked the same way in the morning. 2 wet floor signs were in the middle of the floor laying down, they also were in the same position when we left in the morning. also the wi-fi was not working and was told maybe tomorrow it will be working. had work to do for a conference the next day. did not tell us this when we checked in. very, very unhappy with this stay.

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