Renaissance Santo Domingo Jaragua Hotel & Casino

Great hotel - one minor annoyance. Everything from the condition of the property to the service to the food and drink was top-notch. The rooms are huge and newly renovated. The pool is very nice and was not that crowded for a holiday weekend. The wifi was... well... acceptable. The front desk staff was great, and they me offered me late checkout without me asking. There was one little thing that nagged me, and it caused me to subtract a point on "service": I'd booked just a standard room on Hotels.com. When I checked in, I was told that my room was in another building a "five minute walk" away from the main building. I said that nothing in the room description indicated that I'd booked anything a "five minute walk" away from the main hotel, and that I wasn't happy to be so far. They said that I could "upgrade" my room to the main building for $35 per night, which I declined. They then decided to comp me the "upgrade," which ended up being just a standard king room anyway. I don't like being squeezed for $35 based on a threat of banishment to the outer reaches of the hotel - I don't think that had ever happened to me before. Certainly not at a luxury property like this one.

This hotel service was excellent. It exceeded my expectation. The hotel is very clean and the staffs were kind and polite. Most importantly they were sweet towards my toddler who was trying to be all over the place. The breakfast was delicious and serving was of a very high quality. The concierge service is impeccable Sallie the lady at the concierge decks gave us really great recommendation and she was very kind, she even checked on me one time by serving me tea and made sure my coughing was doing okay because she had initially order some medicine for me. Sallie made us feel like we were home with her services. We felt secure walking around the area of the hotel even with my toddler in his stroller. If I were to go back to Santo Domingo, I’d stay at this hotel. Loved it!

Nice place been there 3 times buy breakfast is horrible.

Everyone was very helpful and courteous.

Stayed here and the Sheraton next door... this hotel was way better although there is supposedly 2 buildings Renasance owns.