Mercure Welcome Melbourne

The walls seem to be very thin. It is a noisy stay. At one stage, someone (may have been a cleaner but it was about 8am) was thumping the wall in the adjacent room, which was very loud and reverberating. And there was drilling that started at about 7am on the second morning, which was less than ideal.

We had a number of issues at the property but Marilia and Nick assisted us and the rest of the stay was pleasant. It was unfortunate but it's good to know they have a team on board that goes above and beyond.

Renovation work resulted glue smell all over the place from ground floor to 11 floor through central air con ventilation.

Great location if you like your shopping, good buffet breakfast and friendly staff. Could be better with cleanliness. First morning room was not made up and when in was the bins were not emptied. We did not enough towels for 4 guest and we found a random hairbrush in the room too. However, the bathroom was clean, shower worked well and beds were comfortable.

The hotel was perfect for our needs in terms of location, facilities and cleanliness. Staff were very welcoming and friendly. My only issue was our AC in our room which was extremely noisy. Fortunately the room did not get stuffy overnight and we were able to turn the AC off at bedtime in order to be able to sleep.