Sylvester, Zakenreis van 2 nachten, 8 apr. 2021
Most of the staff were generally nice. I received exceptional customer service from the younger black male and well dressed other black male - my apologies for the description- they both work at the front desk.
As someone who loves to stay at Kimpton Hotels . I was tremendously disappointed and surprised about the lack of room service. I visited for 4 days and 3 nights and my room was not serviced once. No one changed the trash and/or the linens, including towels. On the second afternoon after returning to the room I noted to a young lady at the front desk that the room had not been clean and the bed was no made. She flatly told me that they did not get room service and we’re not required to do so by law - concerning. I expressed to her that my sheets were soiled and I would at least need fresh pillow cases. I was told some would be delivered - however that was not the case up until check out, btw. I only had clean towels delivered once after the 3rd request. Dirty towels placed outside the door were not picked up for days. This is a beautiful hotel and the amenities are great but the lack of cleanliness is a concern and for that reason, I would not revisit.Hotels should offer basic room service and that’s not debatable- even if the law states it. Especially when guests are charged service charges. I was also denied the use or the option to have left overs heated. Which should be a basic courtesy to all guests seeing that restaurants are closing much earlier.
Reis met vrienden van 3 nachten, 17 mrt. 2021
Great service! We loved our stay, and the employees were great.
Reis met vrienden van 3 nachten, 5 mrt. 2021
This hotel was perfect for what I was after. It is walking distance to Lincoln Rd mall, restaurants and shops, and there was a free shuttle bus to the beach where they had a section with chairs and umbrellas.
My room was lovely, and on the bay side so very quiet. And the sunsets were great from my room. The balcony was quite small but ok for 2 of us.
The restaurant attached to the hotel is so so good, I highly recommend dinner there.
Valet parking was expensive and it wasn’t really explained properly to my friend and I. We didn’t have a US phone number, on the first night we were told it was fine, but every time we asked for the car after that we were asked for the text confirmation. Not a huge deal but annoying having to explain every day.
Due to COVID, there’s no daily servicing of the room (which I prefer tbh), but they were happy to replace towels or toiletries as needed.
Overall I’d definitely recommend this hotel to singles, friends, couples. Great hotel and great staff.
Reis met vrienden van 4 nachten, 3 mrt. 2021
Everything good. we had some noisey neighbors but aside from that it was a good stay.
Romantische reis van 3 nachten, 24 feb. 2021
The rooftop pool is beautiful. The staff were super friendly and accommodating
Romantische reis van 1 nacht, 22 feb. 2021
Close to shopping and restaurants. Clean and excellent customer service.
Zakenreis van 2 nachten, 20 feb. 2021
Convenient and decent. Definitely would stay again
Reis met vrienden van 3 nachten, 19 feb. 2021
Brian, Reis van 3 nachten, 18 feb. 2021
Great place and value. Beautiful rooftop pool.
Elaine, Reis van 5 nachten, 18 feb. 2021