Punthill Flinders Lane

Fantastic location. Close to Flinders St train station. Free circle city tram. Restaurants and cafes and shopping. Perfect. We will stay again.

Great location with easy short walking distances to trains, restaurants. The parking is tight unless you have a really small car, glad I didn't bring the 4wd. The room was clean and the bed comfortable. The only thing that let the hotel down was the shower water mixer....it was ridiculously hard to set the temperature, it was either freezing or boiling.

Fantastic apartment in a really convenient, vibrant location with easy and quick access to trams, cafes, restaurants, pubs and shops - everything you need in Melbourne! Even though the apartment is in the thick of busy Flinders Lane, there was absolutely no noise from the street. My only complaints were that the single bed in the second room was quite small - okay for a small child but not a teenager or adult, and we weren't informed that our room wouldn't be serviced on Easter Saturday, so we didn't have any clean or dry towels when we arrived back to our room at 11pm. Overall, the apartment was great value for money.

As we arrived at the entrance, we were greeted by a strong cooking/smoke smell coming from the restaurant at the front of the building. We did not pay much attention to this at the time. However, once in our room, we found we were just above the outlet and it was coming in and making the room quite smelly. Initially, we thought it might pass, but it did not. We could still smell it well into the night. We lived to regret not taking the issue up straight away at checkin. The next morning, I asked at the desk if we could move rooms because of this and we were told it was not possible at the time, (even though Hotels.com was showing vacancies for similar rooms)? The receptionist said he would get back to us.... but didn't..... It would seem this is a known problem and the hotel blames the restaurant. Clearly it was not new to them. Nor is it new on Tripadviser as other reviewers have mentioned it. To cover the smell, we bought a scented candle, and this helped. On check out we spoke to staff again about our experience who again proved pleasantly unhelpful. Overall, we left feeling disappointed. We had made our concerns known but were not assisted in a practical way. Staff, were friendly, but ineffectual in addressing the problem for us. Service is about being responsive and effective, not just going through the motions! There is a simple solution to seal the window and/or put an second window inside as they have done in the bedroom. YMMV

Good for an overnight stay for my daughter and I as she had a dance performance in cbd. Roomy, well set up with sep rooms. A bit noisy at night as it sits above restaurants and bars but that is the inner city for you! It is easy to walk everywhere from this area. Service friendly and efficient. Very dark in apartment as 2 bulbs were blown and we didn’t have time to get it sorted.