2/10 – Matig
2 mei 2022
Stay across the street at Holiday Inn
We had a last minute additional guest, requiring us to need a second room, we were told we would have joined rooms, but one wasn't ready.. after a hour or so.. told that it was not going to be ready due to a maintenance issue and our second room was down the hall, but close.. ok, no worries.. we understood. Then after dinner, we called to check when the pool/hot tub hours were as we wanted to make time for relaxing too.. we were told it wasn't open. When we asked why it wasn't told to us upon arrival, a large argument erupted that had the hotel staff member yelling that she(Ty) was canceling our reservation at 10 pm, stating "if no hot tub ruins your trip, i"ll just cancel your reservation now!" after we tried to walk away and stated already that we would be checking out in the morning and going elsewhere. After chasing after us.. we packed quickly, and exited immediately. I am a Hilton Diamond member, and have never been so disrespected in my life. Go to the Holiday Inn across the street.. pool and hot tub were open, food was amazing, and THE STAFF WERE NICE!
Amanda, reis met vrienden van 2 nachten
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