Hyatt Regency Guam

Housekeeper was always late. Dont think the stay was worth the fee

Location was wonderful, and room was clean. Seems like a very old building, and didn't like the layout of the room (especially the bathroom & toilet). Excellent customer service.

This was by far the MOST disappointing experience I've ever had with Hyatt or any hotel in my life. From the check-in, the staff was just unhelpful solving the reservation issue. I put in 1 person's name into a 4 people sleeping room and the staff asked me to pay extra for each person for the room & breakfast. HELLO. I booked a 4 people sleeping room. Of course I have additional guests besides the reservation owner. Or, you should have clearly requested in the beginning that I need to put in every single person's name who's sleeping in that room including the children. Who does that by default? Yes, blame it all to Hotels.com where I booked my reservation but at the end of the day, I'm staying at your hotel, so couldn't you help your guest out a little? After an hour long of wasteful time on the call with the Hotels.com, the staff understood and promised she would take care of the charge, and when we returned after dinner and she had the manager in front of her, she changed her word. Wow really..? I should have recorded our conversation. If you promise to do something for your guest, do that. And, during the check out, I was charged for breakfast for days which we never ate including THE DAY I CHECKED IN! Who has breakfast the day they check in? We arrived in Guam at 6pm. The staff first rejected to fix the charges. Only after I asked to search for the record of security footage--because we were never there--the manager fixed the charge but treated me like an insane person

we had a great time in this hotel.

Hotel is definitely in need of a refurb. It's old, has paint peeling on the facade, wrinkled carpets etc. However, the view is to die for, just heavenly. Incredible views on sunset, steps from the beach with crystal clear water and amazing fish just feet from the shore. Beautiful swimming pools, with waterfalls and slides for children. I would not recommend the club floor, as it isn't big enough for the number of visitors using it. The staff are fabulous and try hard to sort out any problems so make your stay special.