The Peaks Resort and Spa

Our favorite hotel on our 2 week family trip. The pool & slide were fun; great service; awesome location by the free gondola; spa is huge and great workout facilities. It’s not a Ritz Carlton, but it’s close and we will for sure stay here again.

Not worth the price tag. Rooms need a facelift, beds were WAY too soft/uncomfortable and no air conditioning, so barely slept. Some staff was great, some indifferent (e.g. pool staff was not keeping track of people who had left pool chairs and just left their towels behind, so told us we couldn’t sit even though no one was there, just towels). Staff was playing the ENTIRE Arianna Grande album with cursing by the family pool in the middle of a Sunday afternoon. Spiderwebs all over our balcony. Front desk didn’t even ask about our stay when we checked out. Would have told them the same thing posted here. Beware of the additional $24 valet parking fee you’ll have to pay, as there is no free parking.

Room and service was great. No other place to park but to use valet parking. On top of hotel reservation hotel charged my card additional $110 for gratuities. Plus pay for over night parking. Expensive 2 night stay.. beautiful stay

It was our first time staying at the Peaks. We enjoyed it and will return

Excellent Service. However the facility is showing its age around the edges, such as sliding doors and windows. Beds were nice but feel like they use a top pillow foam that I get a bit trapped in; I finally slept on the lesser used back edge. Television service is confusing and equipment a bit dated; controller had short range even after showing tech who noted varying equipment. Toilet seats very low. As usual, few available outlets for computer and recharging; I ended up charging MacBook in the bathroom. But the staff is trying hard to keep everything looking good and very responsive to needs. Awesome view; if anything the view is worth the value.