Crowne Plaza San Diego - Mission Valley

This is my first review. I want to warn others. This place does NOT deserve even a 1-star rating. Our room was disgusting from the floor to the ceiling. From the moment we walked in the musty smell hit us in the face. We turned the air on immediately. However, the room never got cooler and the smell never went away. The carpet was so dirty and needed to be stretched in every corner. The room was dusty and dirty. There was not even an outlet to plug anything in in the bathroom. This room was the worst I’ve ever seen. We left for dinner and a late movie so we didn’t have to spend time in the room. We came back and the smell was still there and the room did not cool down. We ended up leaving in the middle of the night because the smell and the musty feeling in the room was so bad! I felt like I had a layer of filth on me. We will never stay here again! This place is in dire need of a remodel!

This was a quick trip with family to drop my brother off. We were able to get rooms near one another upon arrival and the service was great! I was pleased with the many accommodations. The hotel was a little run down, curtains were ripped and the seams on the wallpaper were peeling but the hotel was otherwise very clean. The biggest thing that I look for is how quiet rooms are and the room was very quiet, even with a balcony. I did not hear people around me, which was great.

A few things happened while staying at the crown plaza. First, the cable didn't work, it kept going out of signal and the television screen was black. I was traveling with a child so it ruined the time we spent in the room. I was told that my room was overlooking the golf course, but when I got to my room and opened the curtains, the trees and brush was so over grown that I couldn't even see the golf course. I was over charged in food and had to prove it to have it corrected. I would like to come back but things like this make it very hard, especially with children.

Waiters in the restaurant were excellent. Great customer service all around

(1) had to pay for parking $13.00 a night...this little detail is disclosed way at the bottom, really not sure why needed to pay for parking wasn't valet or anything (2) booked 2 nights for 1 king bed...arrived we were placed in room with 2 beds...here is the low down as per the hotel if you book for a king bed it's first come first serve!!! This is the first time i heard of this, you are not guarenteed a king size bed kind of bad customer service not getting what i asked for and being told it's first come first serve...no where on reservation does it state that! (3) A/C did not work was uncomfortable all night